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AI & Technology

Doctor Appointment Chatbot Experience Survey

Measures how well an AI scheduling chatbot helps patients book, reschedule, or get answers about medical appointments, covering task completion, trust, and friction points — with an AI follow-up interview that digs into the specific moment the chatbot helped or failed.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全11問・約6分
Q01
メッセージ

Hi! Thanks for trying our appointment chatbot. Your responses are completely confidential and anonymized. We'd love to hear how it went — this takes about 7 minutes and helps us make scheduling easier for patients.

Q02
選択式必須

What did you use the chatbot for during your most recent interaction?

  • Booking a new appointment
  • Rescheduling an existing appointment
  • Cancelling an appointment
  • Checking office hours or location
  • Asking a question about insurance or paperwork
  • Getting a reminder or confirmation
Q03
オピニオンスケール必須

How easy was it to complete your task using the chatbot?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
選択式必須

Did the chatbot fully resolve your request, or did you end up needing a phone call or staff member?

  • Fully resolved by the chatbot
  • Partly resolved, then I needed human help
  • Not resolved — I had to start over with a person
Q05
マトリクス必須

How much do you agree with each statement about the chatbot?

4行 × 5列
  • It understood what I was asking for
  • The information it gave me was accurate
  • The conversation felt natural, not robotic
  • It saved me time compared to calling the office
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
オピニオンスケール必須

How much do you trust the chatbot to correctly handle sensitive scheduling details (like appointment type, provider, or timing)?

スケール: 0 – 10
最小:Do not trust it at all最大:Trust it completely
Q07
評価スケール必須

Overall, how satisfied are you with the chatbot experience?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q08
AIインタビュー

Reconstruct the specific moment in the respondent's most recent chatbot interaction that shaped their satisfaction rating — what they typed or asked, how the chatbot responded, and whether it matched their expectations. If they said they needed human help, probe exactly where the handoff happened and what triggered it. If they gave low trust, ask what specifically made them doubt the chatbot's accuracy.

Q09
選択式

Next time you need to book or change an appointment, which method would you prefer to use first?

  • The chatbot
  • Calling the office directly
  • The clinic's website or patient portal (non-chat)
  • Walking in or asking in person
  • No strong preference
Q10
選択式

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
メッセージ

That's everything — thank you for sharing your experience! Your answers help our clinical and product teams improve how the chatbot handles real patient requests.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a dedicated AI follow-up interview that reconstructs the specific moment the chatbot helped or failed, going beyond static ratings
  • Combines task-completion, trust, and friction measures (opinion scales, matrix, resolution outcome) in one flow rather than a single satisfaction score
  • Captures behavioral intent for the future ('which method would you prefer next time') alongside sentiment, useful for channel-strategy decisions
  • Automated quality scoring and auto-generated reports summarize open-ended detail without manual coding, on a platform with a free tier and transparent $50/mo Business plan (no hidden academic tier)

SurveySparrow

Doctor Appointment Chatbot | For Hospitals & Clinics

This is a directly comparable template aimed at hospitals and clinics evaluating their appointment chatbot. It appears to be a fielding-ready survey rather than a blog post, likely covering standard satisfaction and usability questions. It does not appear to include adaptive AI-driven follow-up probing into a specific interaction moment.

優れている点

  • Purpose-built for healthcare chatbot feedback, targeted at hospital/clinic use cases
  • Backed by SurveySparrow's broader survey distribution and dashboard tooling
  • Likely offers standard branching logic for a structured feedback flow

物足りない点

  • No indication of adaptive AI follow-up interviews that dig into a specific chatbot interaction moment
  • No published methodology or prompt transparency for how deeper insights are extracted
  • Likely relies on fixed question sets rather than automated per-response quality scoring

よくあるご質問

「Doctor Appointment Chatbot Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Hi! Thanks for trying our appointment chatbot. Your responses are completely confidential and anonymized. We'd love to h…」・「What did you use the chatbot for during your most recent interaction?」・「How easy was it to complete your task using the chatbot?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、11問を約6分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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