Aircraft Maintenance Documentation Usability Assessment

Welcome to the Maintenance Documentation Usability Assessment. This survey takes approximately 12 minutes. Your responses will help us identify ways to improve the clarity, accuracy, and accessibility of maintenance documentation. Participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest experience. All responses are confidential and will be reported only in aggregate. Please answer based on your experience in the last 30 days unless otherwise noted.

In the last 30 days, how often did you use maintenance documentation?

• Multiple times per day
• About once per day
• A few times per week
• About once per week
• Less than weekly
• Not in the last 30 days

Which of the following documentation types did you use in the last 30 days? Select all that apply.

• Aircraft Maintenance Manual (AMM)
• Component Maintenance Manual (CMM)
• Illustrated Parts Catalog (IPC)
• Service Bulletins / Airworthiness Directives (SB/AD)
• Work orders or task cards
• Wiring diagrams / schematics
• Troubleshooting guides
• Digital checklists or job aids
• Other (please specify)

What was your primary format for accessing documentation in the last 30 days?

• OEM web portal
• Internal MRO system
• Tablet / EFB app
• Static PDF files
• Printed copies
• Scans / photos of pages
• Other

Which tools do you use to access documentation? Select all that apply.

• Tablet / EFB
• Desktop / laptop
• Shop floor kiosk
• Personal mobile phone
• Shared binder shelf
• AR headset / smart glasses
• Other (please specify)

Thinking about the documentation you used most often in the last 30 days, how would you rate its overall clarity of written instructions?

How would you rate the accuracy of the technical content in the documentation you used most often?

How would you rate the completeness of the documentation (e.g., all steps, specs, and references included)?

How would you rate the quality of diagrams, figures, and visual aids in the documentation?

How easy or difficult was it to locate the correct document within your workflow in the last 30 days?

To what extent were documentation updates available in time to support your maintenance tasks in the last 30 days?

Overall, how confident are you that the documented procedures you follow are accurate?

Overall, how confident are you that following the documented procedures keeps you and your colleagues safe?

In the last 30 days, approximately how many times did unclear or outdated documentation cause rework, delay, or a work stoppage?

• 0 times
• 1–2 times
• 3–5 times
• 6–10 times
• 11 or more times

In the last 30 days, approximately how many minutes per typical shift did you spend searching for or clarifying documentation?

• 0 minutes
• 1–5 minutes
• 6–15 minutes
• 16–30 minutes
• 31–60 minutes
• More than 60 minutes

If you reported a documentation error or issue in the last 30 days, how would you rate the speed of resolution?

Please rank the following potential improvements from most helpful (top) to least helpful (bottom).

1. Better search and filtering
2. Clearer figures / step graphics
3. More cross-references and hyperlinks
4. Offline access with sync
5. Standardized tables for specs / torque values
6. Clear change logs and revision summaries

Which format would you most prefer for future maintenance documentation?

• Structured web pages with hyperlinks
• Interactive app experience
• Downloadable PDFs
• Printed manuals
• Mixed: web plus printable extracts

Please briefly describe the most recent documentation issue you encountered and how it affected your work, if applicable.

Based on your survey responses, we'd like to explore your documentation experience in a bit more depth. What is the single biggest way that maintenance documentation could be improved to help you do your job more effectively?

What is your primary role?

• Line maintenance technician
• Base / heavy maintenance technician
• Avionics specialist
• Inspector / quality
• Planner
• Engineer / tech services
• Supervisor / manager
• Other

How many years of experience do you have in aerospace maintenance?

• 0–1
• 2–5
• 6–10
• 11–20
• 21+

Which certifications or licenses do you currently hold? Select all that apply.

• A&P
• EASA Part-66 B1
• EASA Part-66 B2
• IA / Authorized Inspector
• None
• Other (please specify)

What is your primary shift?

• Day
• Evening
• Night
• Rotating / varies

In which region do you primarily work?

• Americas
• Europe
• Middle East
• Africa
• Asia-Pacific

What type of organization do you primarily work for?

• Airline
• Independent MRO
• OEM
• Defense
• General aviation
• Other

Thank you for your time. Your input will directly inform improvements to maintenance documentation usability, clarity, and accessibility across the organization.