Documentation Experience & Findability Assessment

Welcome to our Documentation Feedback Survey. We're conducting this survey to understand how well our documentation supports your work and where we can improve. Your responses are confidential, will be reported only in aggregate, and will be used internally to prioritize documentation improvements. There are no right or wrong answers — we simply want your honest experience. Participation is voluntary and you may stop at any time. The survey takes approximately 6–8 minutes to complete. Please click 'Next' to begin.

How often did you consult our documentation in the past 30 days?

• Daily or almost daily
• 2–3 times per week
• About once per week
• A few times in the past 30 days
• Once in the past 30 days
• Not in the past 30 days

Overall, how complete is the documentation for the features you use?

In the past 30 days, did you use code examples or sample configurations from the docs?

• Yes
• No
• Not applicable — my use doesn't involve code or configuration

How easy is it to find the documentation you need?

After reading the documentation, how often do you still need to contact support for the same issue?

• Almost always
• Often
• Sometimes
• Rarely
• Never
• I don't contact support

Please rank the following documentation improvements from most to least important.

1. Improve search relevance and results
2. Add more end-to-end examples
3. Clarify step-by-step task guides
4. Expand troubleshooting and diagnostics
5. Make version differences and changes clearer
6. Add more conceptual overviews

We'd like to explore your documentation experience in a bit more depth. An AI interviewer will ask you a couple of follow-up questions.

Which best describes your role?

• Developer / Engineer
• Data Scientist / Analyst
• DevOps / SRE
• Product Manager
• Technical Writer
• Support / Customer Success
• Other

Thank you for your time — your feedback will directly inform documentation improvements. If you have urgent issues, please reach out to our support team.

Which of the following do you use to find documentation? Select all that apply.

• Search box within the docs site
• Left navigation or sidebar
• In-page table of contents
• Tags or categories
• Search engine (e.g., Google)
• Links from the product UI
• In-product help or tooltips
• SDK README or code comments
• Bookmarks or direct links
• Asked a colleague
• Contacted support or account rep
• Community forum or Q&A
• Other

How confident are you that the documentation is up-to-date and accurate?

How accurate and error-free were the code examples or sample configurations you used?

When you search the docs site, how often does the first page of results contain the answer you need?

When you contact support about a documentation issue, what are the main reasons? Select all that apply.

• Steps are unclear or ambiguous
• Missing detail for edge cases
• Content is outdated or has version mismatches
• Cannot locate the right page
• Examples don't run or don't match my stack
• Need confirmation of best practice
• Prefer human confirmation
• Other

If you could add one example or template to the docs, what would it cover?

Based on your responses in this survey, is there anything else you'd like to share about your documentation experience?

How long have you been using our product?

• Less than 1 month
• 1–3 months
• 4–12 months
• 1–2 years
• 3+ years

Which topics, steps, or edge cases feel missing or too shallow? Please include links or feature names if possible.

How relevant were the examples to your specific use case or technology stack?

How many employees work at your company?

• 1–10
• 11–50
• 51–200
• 201–1,000
• 1,001–5,000
• 5,001+

How easy was it to adapt the examples to your own project?

In which region are you primarily located?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Prefer not to say