Assistive Technology Accessibility Experience Survey

Welcome to this accessibility experience survey. We are interested in your honest feedback about a recent digital product session where you used assistive technology. There are no right or wrong answers — we want your genuine experience. Your responses are confidential and will be reported only in aggregate. Participation is voluntary and you may stop at any time. No personally identifiable data is collected. Estimated time: 7–10 minutes. Please answer based on your most recent session within the past 14 days.

Which type best describes the digital product you used most recently (within the past 14 days)?

• Website on laptop/desktop
• Website on phone/tablet browser
• Native mobile app (iOS/Android)
• Desktop application
• Other (please specify)

Which tasks did you attempt in that session? Select all that apply.

• Sign in or register
• Search or browse content
• Complete a form
• Purchase or checkout
• Upload or download files
• Watch or listen to media
• Change settings or preferences
• Contact support or chat
• Other (please specify)

How clear and legible was the content (text, links, visuals) in that session?

Which accessibility barriers, if any, did you encounter in that session? Select all that apply.

• Low text contrast
• Small or dense touch targets
• Missing or poor alt text
• No visible focus indicator
• Keyboard traps
• Unlabeled buttons or links
• Ambiguous or missing error messages
• Dynamic content not announced
• CAPTCHA without an accessible alternative
• Session timeouts too short
• Motion/animation cannot be reduced
• Other accessibility barrier
• None of the above

Rank these areas by priority for improvement for you (drag to reorder; top = most important).

1. Visual clarity (contrast, size)
2. Keyboard/navigation reliability
3. Labels and alternative text
4. Error messages and guidance
5. Announcements of dynamic changes
6. Media accessibility (captions, transcripts)

If you could request one change to improve the accessibility of the product you used, what would it be?

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for your time — your feedback will directly help improve accessibility for everyone. Your responses are confidential and will be used to prioritize accessibility improvements.

Which assistive technologies did you use during that session? Select all that apply.

• Screen reader
• Screen magnifier/zoom
• High contrast or custom colors
• Voice control/dictation
• Switch control
• Keyboard-only navigation
• Captions or transcripts
• Read-aloud (not a full screen reader)
• Alternative pointer (e.g., eye tracking, head mouse)
• Other assistive tech
• None of the above

How successfully did you complete your main task in that session?

How easy or difficult was it to operate the interface using your assistive technology setup?

Briefly describe the most significant accessibility barrier you faced. Please include the page or feature if possible.

Overall, how would you rate the accessibility of that session?

Based on your responses in this survey, we'd like to understand your accessibility experience in more depth. Please share any additional context about the barriers you encountered or what an ideal accessible experience would look like for you.

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

Which devices do you primarily use with assistive technology? Select all that apply.

• Windows PC
• Mac
• Chromebook
• iPhone/iPad (iOS/iPadOS)
• Android phone/tablet
• Other

How well did the product communicate what was happening — including labels, instructions, error messages, and status updates?

Overall, how much did accessibility barriers affect your ability to complete your goal?

What country or region are you based in?

Approximately how long have you regularly used assistive technologies?

• Less than 1 year
• 1–3 years
• 4–6 years
• 7–10 years
• More than 10 years
• Prefer not to say

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college or vocational training
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

In a typical month, how often do you use assistive technology for digital products?

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Student
• Unemployed
• Retired
• Prefer not to say