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Industry-Specific

Website Experience & Usability Feedback Survey

Captures how easily visitors accomplish what they came to do on your site — navigation, speed, content clarity, and overall satisfaction — with an AI follow-up that digs into the exact moment a task succeeded or broke down. Built for product, UX, and marketing teams running ongoing site feedback.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a moment to share your experience on our website today! Your responses are completely confidential and anonymized. This will take about 7 minutes and helps us fix what's confusing and keep what's working.

Q02
選択式必須

What was the main reason for your visit today?

  • Research a product or service
  • Make a purchase
  • Find contact or support info
  • Compare pricing or plans
  • Read content or resources
  • Manage an existing account
  • Just browsing
Q03
選択式必須

Were you able to find what you were looking for?

  • Yes, easily
  • Yes, but it took effort
  • No, I gave up
  • No, I'm still looking
Q04
マトリクス必須

Rate the website on each of the following:

5行 × 5列
  • Ease of navigation
  • Page load speed
  • Clarity of content
  • Visual design and layout
  • Trustworthiness / credibility
列: Poor · Fair · Good · Very good · Excellent
Q05
オピニオンスケール必須

Overall, how easy or difficult was it to complete what you came to do?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q06
AIインタビュー

Reconstruct the specific moment tied to the respondent's task outcome: what page or step they were on, what they expected to happen, and what actually happened. If they said they gave up or are still looking, probe exactly where they got stuck and what would have unblocked them. If they succeeded easily, ask what almost went wrong or what could make it even faster next time.

Q07
評価スケール必須

How satisfied are you with your overall experience on the site today?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q08
オピニオンスケール必須

How likely are you to recommend this website to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
選択式

What device are you using right now?

  • Desktop or laptop
  • Smartphone
  • Tablet
  • Other
Q10
自由回答（長文）

Is there anything on the site that confused you or that you'd change? Feel free to be specific.

Q11
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
メッセージ

That's everything — thank you! Your feedback goes directly into our website improvement backlog to help make the site easier to use for everyone.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Opens with a friendly chat-style welcome, then asks purpose-of-visit and task-success questions before an AI follow-up interview probes the exact page and moment where the task succeeded or broke down — something static question lists can't do
  • Combines quantitative measures (matrix ratings, opinion scales for task difficulty and recommendation likelihood, satisfaction rating) with an open-ended long-text question for anything static forms typically miss in follow-up
  • Captures device and age-range context alongside the AI-driven qualitative dig, giving product/UX/marketing teams both breadth and depth from one flow
  • Closes with a clear thank-you message confirming responses feed directly into website improvement work, reinforcing respondent trust

Jotform

SCC - Website Feedback Form Template

A ready-to-use, drag-and-drop customizable form template built for a specific organization's site feedback use case, which can be adapted to other sites. It covers standard feedback fields but is a static form rather than an interview-style survey. No AI-driven follow-up or automated scoring is part of the offering.

優れている点

  • Quick to deploy and customize via Jotform's drag-and-drop builder
  • Familiar, simple form format for respondents
  • Can be embedded or shared as a standalone link easily

物足りない点

  • Static question set with no adaptive follow-up to probe why a task succeeded or failed
  • No automated per-response quality scoring
  • No voice-based interview option

QuestionPro

Website Feedback Survey Template

A fielding-ready website feedback template from an established survey platform, covering common usability and satisfaction questions. It's built on QuestionPro's broader survey logic and reporting tools, but the template itself is a fixed question set rather than a conversational interview.

優れている点

  • Backed by a mature survey platform with skip logic and reporting features
  • Template is ready to field with minimal setup
  • Supports typical rating and multiple-choice question types for usability feedback

物足りない点

  • No adaptive AI follow-up to reconstruct specific moments of task success or failure
  • No voice AI interview capability
  • No transparent, publishable prompt methodology for how deeper questions are generated

SurveyMonkey

Website Surveys: Questions & Template

This page reads more like a guide combining sample website-survey questions with a downloadable template, rather than a single fielding-ready survey. It's useful as a question-bank reference but requires assembly before deployment. Reporting and distribution rely on SurveyMonkey's standard survey tooling.

優れている点

  • Provides a broad question bank covering multiple website feedback angles
  • Backed by SurveyMonkey's established distribution and analytics tools
  • Well-known brand with easy respondent familiarity

物足りない点

  • Content is guide/question-bank style rather than a single ready-to-field survey flow
  • No adaptive AI interviewing to dig into specific breakdown moments
  • No automated per-response quality scoring

SurveySparrow

Website Questionnaire Template

A fielding-ready template built on SurveySparrow's conversational survey format, which presents questions one at a time in a chat-like flow. It covers standard usability and satisfaction items but follow-up questions are pre-set rather than dynamically generated from a respondent's actual answer.

優れている点

  • Conversational one-question-at-a-time format improves completion feel
  • Ready to field with minimal setup
  • Mobile-friendly presentation suited to quick site feedback

物足りない点

  • Conversational format is scripted, not adaptive AI follow-up based on individual responses
  • No voice AI interview option
  • No automated quality scoring of individual responses

よくあるご質問

「Website Experience & Usability Feedback Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share your experience on our website today! Your responses are completely confidential and…」・「What was the main reason for your visit today?」・「Were you able to find what you were looking for?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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