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Customer Experience

B2B Customer Relationship & Vendor Satisfaction Survey

Measures how satisfied business customers are with your company as a vendor — account management, reliability, support, and pricing value — plus renewal intent. An AI follow-up interview digs into the real reasons behind their satisfaction and renewal score instead of leaving you with a bare number.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share feedback on working with us as a vendor/partner. Your input shapes how we support your business. Your responses are completely confidential and anonymized. This should take about 5-6 minutes.

Q02
オピニオンスケール必須

How likely are you to recommend (Replace with your company name) to another business like yours?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q03
マトリクス必須

Rate your experience with each part of working with us over the past 6 months.

6行 × 5列
  • Account management / your dedicated contact
  • Onboarding and implementation
  • Product or service reliability
  • Support responsiveness when issues arise
  • Value for the price paid
  • ほか1件
列: Very poor · Poor · Neutral · Good · Very good
Q04
選択式必須

How likely is your organization to renew or continue this relationship when your current contract is up?

  • Definitely will not renew
  • Probably will not renew
  • Undecided
  • Probably will renew
  • Definitely will renew
Q05
ベスト・ワースト選択（MaxDiff）必須

If we could only fix a few things, which would matter most to your business? Pick the one that would most improve the relationship and the one that matters least.

  • Faster response times from support
  • A more proactive/dedicated account contact
  • More transparent pricing or billing
  • Better documentation or self-serve resources
  • More reliable product/service performance
  • Easier contract or procurement process
  • More input into product roadmap
  • Better onboarding for new team members
各セットで最も良いもの・最も悪いものを選択最も良い:Would improve things most最も悪い:Matters least
Q06
選択式

In the last 90 days, has anyone at your organization contacted our support or account team with an issue?

  • Yes, once
  • Yes, multiple times
  • No
  • Not sure / not my area
Q07
オピニオンスケール必須

Overall, how easy is it to do business with us (getting questions answered, resolving issues, making changes to your account)?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q08
AIインタビュー

Probe the reasoning behind the respondent's recommendation likelihood and renewal answers. If the score was low or renewal is uncertain, get a concrete example of what went wrong recently and what would need to change before the next renewal decision. If the score was high, find out which specific interaction or person earned that trust. Always anchor on the improvement priority they ranked highest in the previous question and ask what 'fixed' would actually look like from their side.

Q09
自由回答（長文）

Is there anything else about your experience with us as a vendor that we should know?

Q10
選択式

What is your role in the relationship with us?

  • Primary decision-maker
  • Day-to-day user or administrator
  • Procurement / finance
  • Executive sponsor
  • Prefer not to say
Q11
選択式

How large is your organization?

  • 1-50 employees
  • 51-250 employees
  • 251-1,000 employees
  • 1,001-5,000 employees
  • More than 5,000 employees
  • Prefer not to say
Q12
選択式

How long has your organization been a customer?

  • Less than 6 months
  • 6 months - 1 year
  • 1-3 years
  • More than 3 years
  • Prefer not to say
Q13
メッセージ

Thank you for the detailed feedback! Your answers go directly to our account and product teams to shape support priorities and roadmap decisions for customers like you.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single recommend/renewal score with a matrix rating account management, reliability, support, and pricing value, plus a max-diff to force-rank what to fix first
  • Includes a dedicated AI follow-up interview that probes the actual reasoning behind each respondent's recommendation and renewal answers instead of leaving you with a bare number
  • Segments responses by role, organization size, and tenure, and flags recent support/account contact so low scores can be traced to root cause
  • Every AI probe uses a transparent, inspectable prompt and produces an auto-generated report, with optional voice AI interviews for stakeholders who'd rather talk than type

SurveyMonkey

Customer Feedback Survey Template (Business To Business)

A ready-to-field B2B customer feedback template from a major, well-established survey platform. It covers standard satisfaction and feedback questions but is a fixed question set rather than something that adapts to each respondent's answers. Good for quick deployment and benchmarking against a broad user base.

優れている点

  • Widely used, established platform with broad template library
  • Ready-to-use B2B-specific question set for fast deployment
  • Mature distribution and reporting tooling

物足りない点

  • No adaptive AI follow-up interview to probe the 'why' behind scores — questions are fixed once published
  • No automated per-response quality scoring
  • No published prompt-level methodology since there's no AI interviewing component

SurveySparrow

FREE Customer Satisfaction Survey Template

A free, conversational-style customer satisfaction template aimed at general business use rather than B2B vendor/account-management relationships specifically. Its chat-like UI makes static questions feel more engaging, but the questions themselves don't adapt based on answers. Useful as a lightweight, no-cost starting point.

優れている点

  • Free to use with a conversational, chat-style survey format
  • General-purpose customer satisfaction focus, easy to customize
  • Likely mobile-friendly given SurveySparrow's conversational UI positioning

物足りない点

  • Conversational UI is not the same as adaptive AI interviewing — follow-up questions are pre-scripted, not generated from the respondent's actual answer
  • No automated quality scoring of open-text responses
  • No voice AI interview option

QuestionPro

Customer satisfaction survey questions | Customer satisfaction survey example

An enterprise-oriented customer satisfaction template/question library from QuestionPro, geared toward general CSAT measurement rather than B2B vendor relationship specifics like account management or renewal intent. Strong on customization and analytics tooling, but still a static instrument once fielded.

優れている点

  • Enterprise-grade platform with robust reporting and analytics
  • Customizable question library covering general CSAT use cases
  • Established brand with broad survey feature set

物足りない点

  • No adaptive AI interview to dig into reasons behind satisfaction or renewal scores — respondents answer fixed items only
  • No automated per-response quality scoring
  • No transparent, inspectable AI prompt methodology (no AI interviewing feature to document)

よくあるご質問

「B2B Customer Relationship & Vendor Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share feedback on working with us as a vendor/partner. Your input shapes how we suppo…」・「How likely are you to recommend (Replace with your company name) to another business like yours?」・「Rate your experience with each part of working with us over the past 6 months.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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