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Operations & Data

Vendor Satisfaction and Performance Review Survey

Measures how a vendor performs on quality, delivery, pricing, and support, plus renewal intent and what factors matter most in the relationship. Built for procurement and operations teams running periodic vendor reviews, with an AI follow-up interview that digs into the specific incident behind a low or high score instead of leaving it as a number.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share feedback on a vendor you work with. Your responses are completely confidential and anonymized. Your honest input helps us decide whether to renew, renegotiate, or find alternatives. This should take about 5 minutes.

Q02
プルダウン必須

Which vendor are you rating in this survey? (Template note: replace these options with your actual vendor list before launching.)

  • (Replace with Vendor A)
  • (Replace with Vendor B)
  • (Replace with Vendor C)
  • Other
Q03
選択式必須

How long has your organization worked with this vendor?

  • Less than 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • More than 3 years
Q04
オピニオンスケール必須

Overall, how satisfied are you with this vendor?

スケール: 1 – 10
最小:Not at all satisfied最大:Extremely satisfied
Q05
マトリクス必須

Rate this vendor on each of the following areas.

6行 × 5列
  • Product or service quality
  • Pricing and value for money
  • Communication and responsiveness
  • On-time delivery
  • Technical or account support
  • ほか1件
列: Poor · Below average · Average · Good · Excellent
Q06
選択式必須

In the last 6 months, how often did this vendor meet agreed deadlines or delivery windows?

  • Always
  • Most of the time
  • About half the time
  • Rarely
  • Never
Q07
オピニオンスケール必須

How likely are you to renew or continue your contract with this vendor?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
ベスト・ワースト選択（MaxDiff）必須

When deciding whether to continue with a vendor, which of these factors matter most and least to you?

  • Price competitiveness
  • Product or service quality
  • Reliability of delivery
  • Responsiveness of support team
  • Ease of doing business
  • Contract terms flexibility
  • Ability to innovate or add new capabilities
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q09
選択式

In the last 6 months, which of these issues have you experienced with this vendor?

  • Missed deadlines
  • Billing or invoicing errors
  • Poor communication
  • Quality defects or rework
  • Unresponsive support
  • Unexpected price increases
Q10
AIインタビュー

Probe the reasoning behind the respondent's overall satisfaction and renewal likelihood scores. Anchor on whichever area they rated lowest in the ratings grid and ask for a specific recent example or incident, not a general impression. If they reported an issue like missed deadlines or billing errors, ask what happened, how it was resolved, and whether it changed how much they trust the vendor. If everything was rated highly, ask what would make them switch to a competitor anyway.

Q11
自由回答（長文）

Is there anything else about your experience with this vendor that would help us make a renewal or sourcing decision?

Q12
選択式

Which best describes your role in working with this vendor?

  • Procurement or purchasing
  • Operations
  • Finance
  • Executive or leadership
  • Other
  • Prefer not to say
Q13
メッセージ

Thank you for your feedback! Your responses will be compiled into a vendor performance review used for renewal, renegotiation, and sourcing decisions.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a dedicated AI follow-up interview that probes the reasoning behind a respondent's overall satisfaction and renewal likelihood, turning a low or high score into a specific incident instead of a flat number
  • Combines structured rating instruments (opinion scales, a multi-area matrix, and a max-diff on what factors matter most) with open-ended and role/tenure context questions for procurement-ready analysis
  • Captures renewal intent and recent deadline/issue history (last 6 months) alongside satisfaction, so the report can tie performance problems to specific delivery or support failures
  • Ends with a long-text catch-all and a closing message noting responses will be compiled into a vendor performance report, supporting QuestionPunk's automated report generation

Jotform

Vendor Satisfaction Survey Form Template

A ready-to-use static form template built on Jotform's drag-and-drop form builder, aimed at general vendor feedback collection. It's easy to customize and embed, but it's a fixed question set rather than an adaptive interview. Good for quick deployment, less suited to digging into the 'why' behind a score.

優れている点

  • Simple drag-and-drop customization within a large form template library
  • Familiar Jotform ecosystem (integrations, notifications, embedding)
  • Quick to deploy for basic vendor feedback collection

物足りない点

  • No adaptive AI follow-up to probe the reasoning behind a rating
  • No automated per-response quality scoring
  • No built-in max-diff style factor-ranking or structured incident capture

QuestionPro

Vendor Satisfaction Survey + Sample Questionnaire Template

A sample questionnaire template presented alongside QuestionPro's broader survey and CX platform, covering standard vendor satisfaction dimensions. It's positioned more as a reference questionnaire with guidance than a single fielding-ready flow, and relies on QuestionPro's own logic/reporting tools rather than conversational AI probing.

優れている点

  • Backed by an established enterprise survey/CX platform with advanced logic and analytics options
  • Sample questionnaire offers question-writing guidance, not just a raw form
  • Supports typical multi-channel distribution common to full survey platforms

物足りない点

  • No adaptive AI interview to follow up on specific low or high scores
  • No transparent, inspectable AI prompt methodology
  • No voice AI interview option for richer qualitative capture

SurveySparrow

Vendor Satisfaction Survey Questionnaire Template

A conversational-style survey template that presents questions one at a time in SurveySparrow's chat-like format, which reads more naturally than a traditional form. It still follows a fixed script rather than adapting questions based on what a respondent actually says, and is framed as a template to copy and edit rather than an interview-driven flow.

優れている点

  • Conversational, chat-like question flow that can feel less like a static form
  • Template library geared toward business feedback use cases
  • Supports typical branching/skip logic within a conversational format

物足りない点

  • No adaptive AI follow-up interview that probes the specific incident behind a score
  • No automated per-response quality scoring
  • No guided task or screen-share component for deeper vendor-issue investigation

Typeform

Improve your vendor relationships with results from this online survey

A Typeform template using their well-known one-question-at-a-time conversational interface, framed around getting actionable results on vendor relationships. It's a fixed question sequence that respondents fill in themselves, without any live AI interviewer asking follow-up questions based on a given answer. Best suited to teams already standardized on Typeform's design and integrations.

優れている点

  • Polished, conversational one-question-per-screen respondent experience
  • Easy to theme and embed within Typeform's broader design ecosystem
  • Straightforward results dashboard for basic response review

物足りない点

  • No adaptive AI interview probing the reasoning behind satisfaction or renewal answers
  • No voice AI interview capability or guided screen-share tasks
  • No published transparent AI prompt methodology or automated quality scoring

よくあるご質問

「Vendor Satisfaction and Performance Review Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share feedback on a vendor you work with. Your responses are completely confidential…」・「Which vendor are you rating in this survey? (Template note: replace these options with your actual vendor list before la…」・「How long has your organization worked with this vendor?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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