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Operations & Data

Vendor Performance Evaluation Survey

Assesses how a vendor or supplier is performing on quality, reliability, pricing, and support, and gauges internal appetite for renewal. Built for procurement teams and vendor managers running periodic supplier reviews, with an AI follow-up interview that digs into the specific incident or driver behind a respondent's satisfaction score instead of stopping at a number.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to evaluate (Vendor) (Template note: replace '(Vendor)' throughout with the actual vendor or supplier name before launching.)! Your honest feedback helps us decide whether to renew, renegotiate, or explore other options. Your responses are completely confidential and anonymized. About 5-6 minutes.

Q02
選択式必須

How long has your team worked with (Vendor)?

  • Less than 6 months
  • 6 months to 1 year
  • 1-3 years
  • More than 3 years
Q03
マトリクス必須

How would you rate (Vendor) on each of the following?

6行 × 5列
  • Product or service quality
  • Responsiveness to requests
  • Communication and transparency
  • Pricing and value for money
  • On-time delivery and reliability
  • ほか1件
列: Poor · Below average · Average · Good · Excellent
Q04
オピニオンスケール必須

Overall, how satisfied are you with (Vendor) as a supplier?

スケール: 1 – 10
最小:Not at all satisfied最大:Extremely satisfied
Q05
オピニオンスケール必須

How likely are you to recommend (Vendor) to another team or department in your organization?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
ベスト・ワースト選択（MaxDiff）必須

Which of the following matter most when you judge whether (Vendor) is doing a good job?

  • Price and cost predictability
  • Product or service quality
  • Reliability and on-time delivery
  • Responsiveness and communication
  • Technical support quality
  • Ease of doing business (contracts, invoicing, onboarding)
  • Willingness to accommodate custom requests
  • Innovation and proactive improvement suggestions
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q07
選択式

In the last 90 days, which of the following have you experienced with (Vendor)? Select all that apply.

  • Missed deadlines or late delivery
  • Quality or defect issues
  • Billing or invoicing errors
  • Slow response to requests or tickets
  • Unclear or inconsistent communication
  • Pricing changes without notice
  • Staff turnover on our account
Q08
AIインタビュー

Probe the specific incident behind the respondent's satisfaction score and any issues they flagged in the last 90 days: what happened, how (Vendor) responded, and what it cost the team in time or money. If satisfaction is high, find out which one thing would most put the relationship at risk; if low, find out exactly what would need to change for them to recommend continuing the contract.

Q09
選択式必須

If the decision were up to you, what would you do when this vendor's contract comes up for renewal?

  • Renew as-is
  • Renew but renegotiate terms
  • Explore other vendors before deciding
  • Do not renew
  • Not my decision to make
Q10
自由回答（長文）

What is the one change (Vendor) could make that would most improve your experience?

Q11
選択式

Which best describes your role in working with this vendor?

  • Primary point of contact / relationship owner
  • Day-to-day user of their product or service
  • Approver or budget holder
  • Occasional stakeholder
  • Prefer not to say
Q12
メッセージ

Thank you for the detailed feedback! Your ratings and comments will feed directly into the vendor's scorecard and our upcoming renewal decision.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a matrix question scoring the vendor across quality, reliability, pricing, and support in one grid, plus a dedicated satisfaction and likelihood-to-recommend scale.
  • Uses a max-diff exercise to surface which drivers (quality, price, support, etc.) actually matter most to respondents, not just how they rated them.
  • Pairs the satisfaction score with an AI follow-up interview that probes the specific incident behind the rating instead of stopping at a number.
  • Captures a direct renewal-intent question and an open-ended 'one change' prompt, then rolls everything into an automated report for procurement teams.

Jotform

Vendor Evaluation Form Template

A ready-to-field static form for scoring vendors, built on Jotform's drag-and-drop form builder with export and integration options. It covers standard rating fields but has no mechanism to explore the reasoning behind a low or high score. Best suited to teams that want a simple, one-time scorecard rather than a diagnostic review.

優れている点

  • Easy to customize via drag-and-drop builder
  • Broad integrations and export/PDF options typical of Jotform
  • Quick to deploy for a basic vendor scorecard

物足りない点

  • Static question set with no adaptive follow-up when a rating is low or unusual
  • No mechanism to automatically dig into the specific incident behind a score
  • No published methodology for how quality or reliability ratings are analyzed

SurveySparrow

Free Vendor Evaluation Questionnaire Template

A conversational, one-question-at-a-time template aimed at making vendor evaluations feel less like a form. It's built for straightforward scoring and branching logic rather than open-ended probing, so responses stay at the rating/comment level. Useful for a friendlier respondent experience, but not designed to interrogate the story behind a score.

優れている点

  • Conversational UI that can improve completion rates
  • Mobile-friendly, chat-style question flow
  • Pre-built template reduces setup time for a standard vendor review

物足りない点

  • Conditional logic branches on predefined paths, not a true adaptive AI interview that probes the actual incident
  • No voice-based interview option for richer supplier feedback
  • No transparent, per-question quality scoring of individual responses

Typeform

Vendor Evaluation Form Template

A polished, one-at-a-time template using Typeform's signature design and logic jumps to route respondents based on prior answers. It's a solid fielding-ready form for capturing vendor ratings, but logic jumps are pre-scripted rather than generated in response to what a respondent actually says. Good for brand-consistent, visually appealing surveys rather than deep diagnostic follow-up.

優れている点

  • Strong visual design and respondent experience
  • Built-in logic jumps for basic branching by prior answer
  • Fast to launch from a pre-built template

物足りない点

  • Logic jumps are fixed at design time, not adaptive AI follow-up generated from the respondent's own wording
  • No voice AI interview or guided screen-share task option
  • No automated per-response quality scoring or transparent prompt documentation

よくあるご質問

「Vendor Performance Evaluation Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to evaluate (Vendor) (Template note: replace '(Vendor)' throughout with the actual vendo…」・「How long has your team worked with (Vendor)?」・「How would you rate (Vendor) on each of the following?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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