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すべてのテンプレート
Industry-Specific

B2B Solution Satisfaction & Renewal Drivers Survey

Measures how satisfied current customers are with your solution across usability, reliability, support, and value — and surfaces what's driving renewal risk or advocacy. Built for product, customer success, and account teams tracking a specific software or service. The AI follow-up interview digs into the real story behind each satisfaction score, especially for at-risk accounts.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share feedback on your experience with (Replace with your solution's name). This helps us fix what's not working and keep doing what is. Your responses are completely confidential and anonymized. About 5-6 minutes.

Q02
オピニオンスケール必須

Overall, how satisfied are you with (Replace with your solution's name)?

スケール: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q03
マトリクス必須

How satisfied are you with each of the following aspects of the solution?

5行 × 5列
  • Ease of use
  • Reliability and uptime
  • Quality of customer support
  • Value for money
  • Feature completeness for your needs
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q04
選択式必須

How long has your organization been using this solution?

  • Less than 3 months
  • 3-11 months
  • 1-2 years
  • 3-5 years
  • More than 5 years
Q05
選択式

Which of the following features or capabilities do you use regularly? (Template note: replace with your product's actual core feature list before launching.)

  • (Feature A)
  • (Feature B)
  • (Feature C)
  • (Feature D)
  • (Feature E)
Q06
オピニオンスケール必須

How likely are you to recommend (Replace with your solution's name) to a colleague or peer?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
AIインタビュー

Probe the real story behind the respondent's overall satisfaction and recommendation scores. If either score is low or middling, find the specific moment, feature, or interaction that drove it, and ask what would need to change for the score to improve. If both scores are high, ask what almost made them switch away or what they'd miss most if the solution disappeared tomorrow. Anchor everything on concrete recent examples, not general impressions.

Q08
ベスト・ワースト選択（MaxDiff）

If you could improve one thing about this solution, which of these would matter most to you?

  • Faster customer support response times
  • More advanced reporting and analytics
  • Better mobile experience
  • More integrations with other tools
  • Clearer pricing and billing
  • More self-service documentation
  • Faster product performance
  • Simpler onboarding for new users
各セットで最も良いもの・最も悪いものを選択最も良い:Most valuable improvement最も悪い:Least valuable improvement
Q09
選択式

In the last 90 days, have you contacted customer support?

  • Yes, and my issue was resolved
  • Yes, but my issue was not fully resolved
  • No, I haven't needed to
  • No, but I wanted to and didn't
Q10
選択式必須

How likely is your organization to renew or continue using this solution?

  • Definitely will renew
  • Probably will renew
  • Not sure yet
  • Probably won't renew
  • Definitely won't renew
Q11
選択式

What is your role in relation to this solution?

  • Primary day-to-day user
  • Team lead or manager
  • Budget owner/decision maker
  • Occasional user
  • Other
  • Prefer not to say
Q12
選択式

What is the size of your organization?

  • 1-10 employees
  • 11-50 employees
  • 51-200 employees
  • 201-1000 employees
  • More than 1000 employees
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for the honest feedback! Your responses go directly to the team responsible for improving this solution and will help shape what we fix and build next.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single satisfaction score with a dedicated matrix rating usability, reliability, support, and value separately
  • Pairs quantitative renewal-risk questions (renewal likelihood, recommendation score, support contact history) with an AI follow-up interview that probes the real story behind each score, especially for at-risk accounts
  • Uses a MaxDiff exercise to surface which single improvement would matter most, giving product and CS teams a prioritized signal rather than open text guesswork
  • Segments respondents by role, org size, and tenure so results can be sliced for account teams tracking a specific software or service

SurveyMonkey

Solution Satisfaction Survey Template

This is a genuine, fielding-ready solution satisfaction template and the closest direct comparison to ours. It covers core satisfaction and usage questions but is a static questionnaire without any adaptive follow-up capability. Reporting is standard survey analytics rather than a synthesized renewal-risk narrative.

優れている点

  • Purpose-built for solution/product satisfaction rather than generic CSAT
  • Backed by SurveyMonkey's established survey logic and distribution tools
  • Ready to deploy quickly with minimal customization

物足りない点

  • Fixed question set with no adaptive AI follow-up to dig into the reasons behind a satisfaction score
  • No transparent, published methodology for how questions or scoring were derived
  • No built-in per-response quality scoring

Jotform

200+ Customer Satisfaction Evaluation Forms

This is a broad category/gallery page listing many customer satisfaction form templates rather than a single fielding-ready B2B solution satisfaction survey. It's useful as a starting point for building a form, but requires manual selection and editing before it maps to renewal-risk or advocacy use cases. No AI interviewing or adaptive logic is offered.

優れている点

  • Large variety of form templates to choose from
  • Easy drag-and-drop form builder for customization
  • Familiar form-building workflow for quick setup

物足りない点

  • A directory of static forms, not a purpose-built solution satisfaction/renewal-driver survey
  • No adaptive AI follow-up or voice interview option to probe at-risk accounts
  • No automated per-response quality scoring or renewal-focused reporting

SurveySparrow

FREE Customer Satisfaction Survey Template

This is a general-purpose customer satisfaction template rather than one specifically built around B2B software renewal drivers, usage tenure, or account-team workflows. It offers a conversational survey experience but relies on pre-set branching logic rather than true adaptive AI interviewing. Good for broad CSAT capture, less tailored to renewal-risk diagnostics.

優れている点

  • Conversational, chat-like survey format improves respondent engagement
  • Free tier available for basic use
  • Simple setup for general customer satisfaction tracking

物足りない点

  • Not tailored to B2B software renewal risk, feature usage, or account-team segmentation like a solution-specific template
  • No adaptive AI follow-up interview or voice AI option to explore the 'why' behind scores
  • No transparent prompt methodology or automated quality scoring per response

よくあるご質問

「B2B Solution Satisfaction & Renewal Drivers Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share feedback on your experience with (Replace with your solution's name). This help…」・「Overall, how satisfied are you with (Replace with your solution's name)?」・「How satisfied are you with each of the following aspects of the solution?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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