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Cable & Satellite TV Service Satisfaction Survey

Measures how subscribers rate their cable or satellite TV provider on channel lineup, reliability, price, and support — and uses an AI follow-up to dig into the real reasons behind cord-cutting consideration. Built for pay-TV providers and MVPDs tracking churn risk and renewal drivers.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share feedback on your TV service! This helps providers improve what you get for your subscription. About 5 minutes, and your answers stay confidential.

Q02
選択式必須

Which provider do you currently use for cable or satellite TV?

  • (Replace with Provider A)
  • (Replace with Provider B)
  • (Replace with Provider C)
  • (Replace with Provider D)
  • Other
Q03
オピニオンスケール必須

How likely are you to recommend your current TV provider to a friend or family member?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q04
マトリクス必須

How satisfied are you with each part of your TV service?

5行 × 5列
  • Variety of channels included
  • Picture and sound quality
  • Reliability of your signal (no outages or freezing)
  • Value for the price you pay
  • Responsiveness of customer service
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q05
選択式必須

In the last 30 days, how often did you experience a service interruption (signal loss, freezing, or outage)?

  • Never
  • Once
  • A few times
  • Weekly or more often
Q06
評価スケール

If you contacted customer service in the last 3 months, how would you rate that most recent interaction? (Skip if not applicable.)

範囲: 1 – 5
最小:Very poor最大:Excellent
Q07
ベスト・ワースト選択（MaxDiff）必須

When you think about what matters most in a TV service, which of these is most important to you and which matters least?

  • Variety of channels
  • Price you pay each month
  • On-demand and streaming app access
  • DVR and recording features
  • Reliability of the signal
  • Quality of customer service
  • Bundling with internet or phone
  • Flexibility to change plans without penalty
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q08
選択式必須

In the last 6 months, have you seriously considered switching from cable/satellite to streaming-only services?

  • Yes, seriously considered it
  • Thought about it briefly
  • No, haven't considered it
  • Not sure
Q09
AIインタビュー

Explore the real story behind the respondent's satisfaction rating and switching consideration. If they've considered switching to streaming, probe what specifically triggered that thought (a price increase, an outage, a bad support call, missing content) and what would need to change for them to stay. If they haven't considered switching, ask what keeps them loyal despite any complaints they gave in the earlier ratings. Anchor on their most recent concrete experience rather than general impressions.

Q10
オピニオンスケール必須

Overall, how fair does the price you pay feel for the TV service you get?

スケール: 1 – 5
最小:Very unfair最大:Very fair
Q11
選択式

What is your age range?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
選択式

How many people, including yourself, regularly watch TV in your household?

  • 1
  • 2
  • 3
  • 4
  • 5 or more
  • Prefer not to say
Q13
メッセージ

That's everything — thank you! Your feedback goes directly into a report on where TV service quality is falling short and what keeps subscribers loyal.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond satisfaction ratings with an AI follow-up interview that explores the real reasons behind a subscriber's satisfaction score and any cord-cutting consideration
  • Combines a matrix rating of service dimensions (channel lineup, reliability, price, support) with a MaxDiff exercise to rank what matters most, giving both breadth and priority data
  • Captures recent, concrete behavior (service interruptions in the last 30 days, customer service contact in the last 3 months, switching consideration in the last 6 months) rather than only general impressions
  • Ends in an auto-generated report that ties quantitative ratings to the qualitative 'why' surfaced in the AI follow-up, useful for tracking churn risk and renewal drivers

SurveyMonkey

Cable & Satellite Survey Template

A ready-to-field template covering satisfaction with cable/satellite TV service, built on SurveyMonkey's established survey platform. It's a static questionnaire with standard question types rather than an adaptive interview experience. Good for benchmarking against a large, familiar survey tool, but the depth of follow-up depends entirely on the questions the researcher writes in advance.

優れている点

  • Backed by a widely used, mature survey platform with broad distribution options
  • Likely offers easy customization and quick deployment given SurveyMonkey's template library format
  • Familiar respondent experience for panels already accustomed to SurveyMonkey surveys

物足りない点

  • No adaptive AI follow-up questioning — every respondent sees the same fixed question set regardless of their answers
  • No voice AI interview option or guided screen-share tasks for deeper diagnostic feedback
  • No mention of automated per-response quality scoring or transparent prompt methodology

SurveySparrow

Cable Satellite Survey Template | Viewer Preferences

SurveySparrow's template focuses on viewer preferences for cable/satellite services within its conversational survey format. It presents questions in a chat-like flow, but this is scripted conversational UI, not true adaptive AI probing based on response content. Useful as a preference-tracking tool, though it appears narrower in scope (preferences) than a full satisfaction-and-churn diagnostic.

優れている点

  • Conversational, chat-style survey format that may feel more engaging than a traditional form
  • Focused specifically on viewer preferences, which can complement broader satisfaction tracking
  • Part of an established survey platform with template-based quick start

物足りない点

  • Conversational UI is not the same as adaptive AI follow-up — question branching is pre-scripted, not dynamically generated from the respondent's actual answer
  • No voice AI interview or screen-share task capability for richer qualitative diagnosis
  • No visible automated quality scoring of individual responses or published prompt transparency

よくあるご質問

「Cable & Satellite TV Service Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share feedback on your TV service! This helps providers improve what you get for your…」・「Which provider do you currently use for cable or satellite TV?」・「How likely are you to recommend your current TV provider to a friend or family member?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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