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Employee & HR

Internet Service Provider Experience Evaluation

Measures how satisfied customers are with their internet provider's speed, reliability, support, and value — and uses an AI follow-up interview to uncover the specific incidents behind their satisfaction or recommendation score. Built for ISPs and telecom teams running quarterly or post-interaction service reviews.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Hi! We'd love your honest feedback on your internet service. Your responses are completely confidential and anonymized. This will take about 4-5 minutes and helps us fix what's actually getting in your way.

Q02
選択式

Which type of internet connection do you currently have with (Replace with your ISP name)?

  • Fiber
  • Cable
  • DSL
  • Satellite
  • Fixed wireless
  • Not sure
Q03
オピニオンスケール必須

Overall, how satisfied are you with your internet service?

スケール: 1 – 10
最小:Very dissatisfied最大:Very satisfied
Q04
マトリクス必須

How would you rate your provider on each of the following?

5行 × 4列
  • Connection speed
  • Reliability (few outages)
  • Value for money
  • Customer support quality
  • Billing clarity
列: Poor · Fair · Good · Excellent
Q05
選択式必須

In the last 30 days, how often did you experience a service outage or significant slowdown?

  • Never
  • 1-2 times
  • 3-5 times
  • More than 5 times
Q06
オピニオンスケール必須

How likely are you to recommend (Replace with your ISP name) to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
AIインタビュー

Probe the reasoning behind the respondent's overall satisfaction and recommendation scores, especially if they diverge from their attribute ratings. Identify the single most recent incident (outage, support call, billing issue) that shaped their view, what happened, and how it was resolved or not. If they gave the lowest-rated attribute a poor score, ask what a fix would look like for them. If satisfaction is high, confirm whether that's despite or because of a specific experience.

Q08
選択式

How likely are you to switch to a different internet provider in the next 12 months?

  • Definitely will switch
  • Probably will switch
  • Not sure
  • Probably will stay
  • Definitely will stay
Q09
ポイント配分

You have 100 points to allocate. Distribute them across these factors based on how much each matters when you choose or stay with an internet provider.

  • Price
  • Speed
  • Reliability
  • Customer service
  • Contract flexibility
100ポイントを配分
Q10
選択式

How long have you been a customer with your current internet provider?

  • Less than 6 months
  • 6-12 months
  • 1-3 years
  • 3-5 years
  • 5+ years
  • Prefer not to say
Q11
選択式

Which best describes your household size?

  • 1 person
  • 2 people
  • 3-4 people
  • 5+ people
  • Prefer not to say
Q12
メッセージ

Thanks so much for sharing this! Your feedback goes straight to our service team to prioritize fixes and improve support — no individual answers are shared outside that review.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Pairs a straightforward satisfaction and recommendation score with a matrix rating of specific attributes (speed, reliability, support, value) and a constant-sum exercise to see which factors actually drive satisfaction.
  • Includes a dedicated AI follow-up interview that probes the reasoning behind the respondent's satisfaction and recommendation score to surface the specific incident (outage, billing issue, support call) behind the number.
  • Captures churn-risk signals directly — recent outage frequency, likelihood to switch providers in the next 12 months, and tenure — so ISP teams can segment at-risk customers, not just average a score.
  • Runs on a platform with automated per-response quality scoring and auto-generated reports, so open-ended follow-up answers are reviewed for substance rather than left as unread verbatims.

QuestionPro

Service Evaluation Internet Service Provider Survey Template

This is a directly comparable, fielding-ready template built specifically for ISP service evaluation. It draws on QuestionPro's broad survey question library, but is structured as a fixed, static questionnaire rather than an adaptive interview.

優れている点

  • Purpose-built for the ISP/telecom use case rather than a generic service survey
  • Backed by an established survey platform with a wide range of question types and reporting tools

物足りない点

  • Static question set with no adaptive AI follow-up to dig into why a customer gave a particular score
  • No automated per-response quality scoring or transparent, published prompt methodology

Jotform

Create Free Service Evaluation Forms - Service Evaluation Form Templates

This is a category/hub page listing many general-purpose service evaluation form templates rather than a single ISP-specific, fielding-ready survey. It would need significant customization to cover internet-specific dimensions like outages, speed, or switching risk.

優れている点

  • Large library of customizable form templates spanning many industries
  • Easy drag-and-drop form builder for quick setup and branding

物足りない点

  • No ISP-specific template — this is a general collection page, not a targeted internet-service evaluation instrument
  • Static form fields only, with no adaptive AI interview or automated response quality scoring

SurveyMonkey

Market Research - Service Survey Template

This is a generic market-research service survey template, not tailored to internet/telecom specifics such as outages, connection type, or churn risk. It would need heavy customization to match an ISP-focused review.

優れている点

  • Backed by a well-known survey platform with strong analytics and reporting features
  • Flexible generic template that can be adapted across service industries

物足りない点

  • No ISP/telecom-specific question set (no outage tracking, connection-type, or switching-risk questions built in)
  • Fixed, static questions with no adaptive AI follow-up interview to uncover the reasoning behind scores

よくあるご質問

「Internet Service Provider Experience Evaluation」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Hi! We'd love your honest feedback on your internet service. Your responses are completely confidential and anonymized.…」・「Which type of internet connection do you currently have with (Replace with your ISP name)?」・「Overall, how satisfied are you with your internet service?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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