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すべてのテンプレート
Industry-Specific

DVD Rental Service Satisfaction & Usage Survey

Tracks how often customers rent physical movies, what drives their title choices, and where friction shows up in browsing, checkout, and returns. An AI follow-up interview digs into the real reason behind any drop in rentals or a recent cancellation, going beyond the numbers on a satisfaction scale.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your DVD rental experience! Your answers help us improve selection, pricing, and service. Your responses are completely confidential and anonymized. This should take about 5 minutes.

Q02
選択式必須

In the last 3 months, how often have you rented a DVD or Blu-ray from us?

  • Not at all
  • Once
  • 2-3 times
  • 4-6 times
  • More than 6 times
Q03
選択式必須

Which way do you most often rent from us?

  • In-store pickup
  • Mail delivery
  • Self-service kiosk
  • Online reservation, in-store pickup
Q04
オピニオンスケール必須

Overall, how satisfied are you with your DVD rental experience with us?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q05
マトリクス必須

How would you rate each part of the rental experience?

6行 × 5列
  • Selection of new releases
  • Availability of older/classic titles
  • Disc and case condition
  • Checkout or pickup speed
  • Staff helpfulness
  • ほか1件
列: Poor · Fair · Good · Very good · Excellent
Q06
ランク付け必須

Rank these factors from most to least important when you decide what to rent.

  1. Price per rental
  2. Availability of the specific title
  3. Disc/case condition
  4. Recommendations from staff or reviews
  5. Convenience of location or delivery
ドラッグして順位を付ける
Q07
ポイント配分必須

Split 100 points across these factors based on how much each one influences your choice to rent a physical DVD instead of streaming.

  • Title not available on streaming
  • Better picture/audio quality
  • Nostalgia or collecting habit
  • Price compared to streaming subscriptions
  • No reliable internet/streaming access
100ポイントを配分
Q08
価格感度分析（Van Westendorp）必須

Thinking about renting a brand-new release for 3 nights, please answer the following.

  • At what price would this rental be so cheap you'd question its quality?
  • At what price would this rental be a bargain?
  • At what price would this rental start to feel expensive?
  • At what price would this rental be too expensive to consider?
Q09
AIインタビュー

If the respondent's rental frequency has dropped in the last 3 months or they rated overall satisfaction 4 or lower, probe the specific incident or shift behind it (a bad title search, a late fee dispute, a switch to streaming, etc.) and what would bring them back to renting more. If usage is steady or high, explore what keeps them choosing physical rentals over streaming and which single improvement would increase their visits most.

Q10
選択式

What is your age range?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
選択式

What is your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q12
メッセージ

That's everything, thank you! Your feedback goes directly into decisions about our catalog, pricing, and in-store experience.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines rich quantitative structure (rental frequency, channel choice, satisfaction scale, matrix ratings, ranking, constant-sum allocation, and a Van Westendorp pricing block for new releases) with a built-in AI follow-up interview that automatically probes anyone whose rental frequency dropped or who recently rated the experience poorly.
  • The AI follow-up interview asks for the real story behind the numbers — going past 'satisfaction dropped' to the specific friction point (browsing, checkout, or returns) that caused it.
  • Covers the full journey in one instrument: choice drivers (ranking + constant sum), experience quality by stage (matrix), and pricing sensitivity (Van Westendorp), reducing the need for multiple standalone surveys.
  • Opens and closes with plain-language chat messages that set expectations and confirm the feedback will directly inform decisions, keeping the respondent experience conversational rather than form-like.

QuestionPro

Movie rental survey questions + sample questionnaire template

This is a genuine sample questionnaire for movie/DVD rental services, covering similar ground (usage habits, satisfaction, preferences). It reads as a static template library page rather than a fielding-ready adaptive instrument, and there's no indication of built-in follow-up interviewing on low-satisfaction or lapsed responses.

優れている点

  • Directly topic-matched sample questionnaire for movie rental services
  • Backed by an established, broad survey platform with standard question-type support
  • Likely easy to customize question wording within their builder

物足りない点

  • No adaptive AI follow-up interview — respondents who cut back on rentals or report a bad experience aren't automatically asked why
  • No published per-response quality scoring or transparent prompt/methodology documentation
  • No voice AI interview option; likely a standard click-through survey only

よくあるご質問

「DVD Rental Service Satisfaction & Usage Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your DVD rental experience! Your answers help us improve selection, pricing, an…」・「In the last 3 months, how often have you rented a DVD or Blu-ray from us?」・「Which way do you most often rent from us?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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