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Nonprofit & Civic

Community Service Agency Volunteer Experience Survey

Measures how volunteers experience onboarding, coordinator support, and the meaningfulness of their assignments at a community service agency, plus what would make them volunteer more often. An AI follow-up interview digs into the specific moment that shaped their satisfaction or hesitation, surfacing concrete fixes a generic rating scale would miss.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for giving your time as a volunteer — we'd like to hear how it's actually going for you. Your responses are completely confidential and anonymized. This takes about 8 minutes and your honest feedback helps us support volunteers better.

Q02
選択式必須

How long have you been volunteering with (Replace with agency name)?

  • Less than 3 months
  • 3-12 months
  • 1-3 years
  • More than 3 years
Q03
選択式必須

In the last 30 days, how many times did you volunteer?

  • Not at all
  • 1-2 times
  • 3-5 times
  • 6 or more times
Q04
マトリクス必須

Thinking about your experience so far, how much do you agree with each statement?

4行 × 5列
  • My onboarding/training gave me clear expectations for my role
  • My volunteer coordinator is responsive when I need help
  • I have the resources or tools I need to do my role well
  • My contributions are recognized in a way that feels genuine
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
評価スケール必須

Overall, how satisfied are you with your experience volunteering here?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q06
オピニオンスケール必須

How likely are you to recommend volunteering here to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
選択式

What draws you to volunteering here? Select all that apply.

  • Giving back to my community
  • Meeting people / social connection
  • Building skills or experience
  • Fulfilling a school or work requirement
  • Personal or family connection to the cause
Q08
選択式

What, if anything, keeps you from volunteering more often?

  • Scheduling conflicts
  • Transportation or distance
  • Unclear or hard-to-find opportunities
  • Physical demands of the tasks
  • Not confident I have the right skills
  • Communication is slow or unclear
Q09
ベスト・ワースト選択（MaxDiff）必須

Which of these changes would make the biggest difference to your volunteer experience?

  • More flexible scheduling options
  • Better training before starting a task
  • Clearer instructions for each assignment
  • More meaningful recognition
  • More variety in the tasks offered
  • Faster responses from staff/coordinators
  • Better matching of tasks to my skills
  • More opportunities to see the impact of my work
各セットで最も良いもの・最も悪いものを選択最も良い:Would help most最も悪い:Would help least
Q10
AIインタビュー

Ask the volunteer to walk through one specific shift or task in the last month that stands out — either especially rewarding or especially frustrating — and reconstruct what actually happened: what they were asked to do, how support and instructions held up in the moment, and what they wished had gone differently. If they flagged a barrier to volunteering more (like scheduling or unclear opportunities), probe what a fix would concretely look like for them. If they said everything is fine with no specifics, ask what would need to change for them to increase how often they volunteer.

Q11
メッセージ

Just a few quick optional questions to help us understand who's volunteering with us.

Q12
プルダウン

What's your age range?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
選択式

How do you describe your employment status?

  • Employed full-time
  • Employed part-time
  • Student
  • Retired
  • Not currently working
  • Prefer not to say
Q14
メッセージ

Thank you for sharing your experience and for the time you give to this community — your answers go straight to program staff to improve training, scheduling, and how volunteers are supported.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that asks the volunteer to walk through one specific recent shift or task, surfacing concrete moments and fixes that a rating scale alone would miss
  • Combines quantitative measures (satisfaction rating, recommendation likelihood, agreement matrix, max-diff on potential changes) with open-ended context on what draws volunteers in and what limits their frequency
  • Opens and closes with warm, human framing (thank-you chat messages) around the data-collection questions, and separates optional demographic questions (age range, employment status) into their own clearly-labeled section
  • Automated per-response quality scoring and an auto-generated report mean coordinators get synthesized findings, not just raw tallies, without manual analysis

QuestionPro

Community service agency volunteer survey questions + sample questionnaire template

This is the closest direct competitor: a ready-to-use questionnaire covering similar ground (onboarding, satisfaction, engagement drivers). It's a static question list rather than an adaptive interview, so all volunteers answer the same fixed questions regardless of their responses.

優れている点

  • Purpose-built for the same audience (community service agency volunteers)
  • Provided as a fielding-ready sample questionnaire, not just a blog post
  • Backed by an established survey platform with broad question-type support

物足りない点

  • No adaptive AI follow-up to probe individual answers further
  • No mention of voice-based interviewing or screen-share guided tasks
  • No published methodology for how questions were validated or scored

Jotform

Community Service Form Template

This template reads more like a general community service intake/logging form than a dedicated volunteer-experience satisfaction survey, so its fit is partial. It's useful for capturing basic volunteer data but doesn't appear structured around coordinator support or meaningfulness of assignments.

優れている点

  • Simple, quick-to-deploy form builder interface
  • Likely supports file uploads/signatures useful for service verification
  • Easy to customize fields for basic volunteer intake

物足りない点

  • Not designed as an experience/satisfaction survey, so lacks depth on coordinator support or engagement drivers
  • No adaptive follow-up questioning based on individual responses
  • No automated scoring or synthesized reporting of qualitative feedback

SurveyMonkey

Volunteer Survey Questions And Template

A general-purpose volunteer feedback template applicable across organization types, including community service agencies. It offers standard question banks but, like the others, is a fixed-form survey rather than an interactive interview.

優れている点

  • Flexible, broadly applicable across many volunteer program types
  • Backed by a well-known survey platform with strong analytics dashboards
  • Easy to launch quickly with pre-written question suggestions

物足りない点

  • No adaptive follow-up interview to explore the specific moment behind a satisfaction score
  • No voice-based interview option for volunteers who prefer speaking over typing
  • No automated per-response quality scoring or narrative report generation

よくあるご質問

「Community Service Agency Volunteer Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for giving your time as a volunteer — we'd like to hear how it's actually going for you. Your responses are compl…」・「How long have you been volunteering with (Replace with agency name)?」・「In the last 30 days, how many times did you volunteer?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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