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すべてのテンプレート
Customer Experience

Customer Relationship & Satisfaction Deep-Dive

Maps how customers rate your product, support, and value over time, then pinpoints what actually drives loyalty versus churn risk. An AI follow-up interview digs into the specific moment behind each customer's satisfaction score, surfacing concrete stories your dashboard numbers can't. Built for CX, product, and account teams running quarterly or post-milestone customer reviews.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your experience as a customer! This helps us understand what's working and what isn't. Your responses are completely confidential and anonymized. It should take about 5-6 minutes, and there are no wrong answers.

Q02
選択式必須

How long have you been a customer with us?

  • Less than 3 months
  • 3-11 months
  • 1-2 years
  • 3-5 years
  • More than 5 years
Q03
オピニオンスケール必須

Overall, how satisfied are you with your experience as a customer so far?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q04
マトリクス必須

How would you rate us on each of the following?

5行 × 5列
  • Product or service quality
  • Value for the price
  • Ease of doing business with us
  • Responsiveness of support/service
  • Reliability and consistency
列: Poor · Fair · Good · Very good · Excellent
Q05
オピニオンスケール必須

How likely are you to recommend us to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
ベスト・ワースト選択（MaxDiff）必須

When you think about staying with us versus switching to another option, which of these matter most and least to you?

  • Product quality
  • Price/value
  • Customer support quality
  • Ease of use
  • Reliability
  • Range of features
  • Brand trust
  • Speed of response to issues
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q07
選択式必須

In the last 30 days, what best describes how you've mainly used our product or service?

  • Core, everyday use
  • Occasional or backup use
  • Only for a specific project or task
  • Barely used it
  • Exploring / still learning it
Q08
AIインタビュー

Reference the respondent's overall satisfaction and recommendation scores, and ask them to walk through one specific recent moment that shaped that score — a great interaction or a frustrating one. Get concrete details: what happened, who was involved, and what they wish had gone differently. If they rated support or reliability low in the earlier ratings, probe that specific incident directly rather than accepting a general complaint.

Q09
選択式必須

How likely are you to continue using our product or service over the next 12 months?

  • Definitely will continue
  • Probably will continue
  • Not sure yet
  • Probably will switch or cancel
  • Definitely will switch or cancel
Q10
選択式

Which industry best describes your organization?

  • Technology / Software
  • Retail / E-commerce
  • Financial Services
  • Healthcare
  • Manufacturing
  • Education
  • Professional Services
  • Prefer not to say
Q11
選択式

What is the size of your organization?

  • Just me / solo
  • 2-50 employees
  • 51-200 employees
  • 201-1,000 employees
  • More than 1,000 employees
  • Prefer not to say
Q12
メッセージ

That's everything — thank you for the honest, detailed feedback! Your answers feed directly into our customer experience reviews and will help shape what we improve next.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a satisfaction score with an AI follow-up interview that references each respondent's own overall satisfaction and recommendation scores to dig into the specific moment behind them
  • Combines standard CX metrics (multi-attribute matrix rating, satisfaction scale, recommend-a-friend scale) with a max-diff exercise to quantify what actually drives staying versus switching
  • Segments by tenure, usage pattern, industry, and org size so drivers of loyalty and churn risk can be cut by customer type, not just averaged across everyone
  • Auto-generates a report from the responses, turning open-ended stories and quantitative scores into one output instead of leaving teams to manually read transcripts

Jotform

200+ Customer Satisfaction Evaluation Forms

This is a template gallery/category page listing 200+ customer satisfaction form variants rather than a single fielding-ready survey. It's useful for browsing form layouts and gives strong drag-and-drop customization once you pick one. It doesn't itself define a specific question flow or methodology for loyalty/churn analysis.

優れている点

  • Very large selection of pre-built form variants to start from
  • Drag-and-drop builder makes visual customization fast
  • Likely integrates with Jotform's broader form/e-signature ecosystem

物足りない点

  • A form gallery, not a single ready-to-field survey with a defined question sequence
  • Static form fields only — no adaptive AI follow-up interview to probe the story behind a score
  • No mention of automated per-response quality scoring or built-in churn-driver analysis like max-diff

QuestionPro

Customer satisfaction survey questions | Customer satisfaction survey example

A dedicated, fielding-ready customer satisfaction template with example questions, positioned as a straightforward CSAT survey. It's a solid starting point for basic satisfaction tracking but reads as a static question set rather than a diagnostic instrument for loyalty drivers.

優れている点

  • Clear, ready-to-use example question set for CSAT
  • Backed by QuestionPro's established survey platform and analytics
  • Likely supports standard branching logic and reporting dashboards

物足りない点

  • No adaptive AI interview to follow up on individual low or high scores in real time
  • No indication of a max-diff or similar trade-off exercise to isolate loyalty vs. churn drivers
  • No published transparency into scoring methodology or prompt logic behind any AI features

SurveyMonkey

Customer Satisfaction Survey Template

A well-known, ready-to-field CSAT template backed by SurveyMonkey's mature survey infrastructure and benchmarking. It's built for quick deployment and broad comparability rather than deep, per-respondent qualitative diagnosis of churn risk.

優れている点

  • Fast to deploy with SurveyMonkey's established platform and distribution options
  • Access to benchmark data for comparing satisfaction scores against norms
  • Reputable brand with broad integration support

物足りない点

  • Fixed question set with no adaptive AI follow-up to surface the story behind a specific score
  • No built-in trade-off analysis (e.g., max-diff) to separate what drives loyalty from what drives churn
  • No automated quality scoring of individual responses

SurveySparrow

FREE Customer Satisfaction Survey Template

A free, conversational-style CSAT template that presents questions one at a time for a more chat-like feel. It's ready to field quickly and free to use, but the conversational format is pre-scripted rather than an adaptive interview that reacts to each answer's content.

優れている点

  • Free to use and quick to deploy
  • Conversational, one-question-at-a-time UI that can improve completion rates
  • Likely offers standard logic/branching for basic personalization

物足りない点

  • Conversational format is scripted, not an adaptive AI interview probing the specific moment behind a score
  • No max-diff or similar trade-off question to quantify loyalty vs. churn drivers
  • No transparent methodology or automated per-response quality scoring mentioned

よくあるご質問

「Customer Relationship & Satisfaction Deep-Dive」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your experience as a customer! This helps us understand what's working and what…」・「How long have you been a customer with us?」・「Overall, how satisfied are you with your experience as a customer so far?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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