Desk Booking Usability & Fairness Assessment

Welcome to the Desk Booking Experience Survey. This survey gathers your feedback on the desk booking system — its usability, fairness, and how well it meets your needs. Your responses are anonymous and will be reported only in aggregate to improve the booking experience. There are no right or wrong answers — we want your honest opinions. Participation is voluntary and you may stop at any time. Estimated time: 12 minutes.

In the past 4 weeks, how often did you try to book a desk?

• I did not try to book
• Once
• 2 to 3 times
• 4 to 7 times
• 8 or more times

Thinking about the past 4 weeks, how easy or difficult was it to find an available desk that met your needs?

Which issues, if any, did you encounter when booking a desk in the past 4 weeks? Select all that apply.

• None — I had no issues
• No desks available at needed times
• Bookings held by no-shows
• Colleagues booking desks for others
• Desk amenities different than listed
• Map inaccurate or hard to read
• System errors or crashes
• Rules or priorities unclear
• Accessibility needs not supported

How important is ease of booking to you in the desk booking system?

We'd like to understand your desk booking experience in more depth. Please share what has been working well or what frustrations you've encountered, and I'll ask a couple of follow-up questions.

Which region is your primary work location?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East/Africa
• Multiple regions
• Prefer not to say

Thank you for completing this survey. Your responses are anonymous and will be used in aggregate to improve the desk booking system. If you have further concerns, please contact your Workplace Experience team.

In the past 4 weeks, how did you access the desk booking system? Select all that apply.

• Company laptop
• Personal laptop
• Mobile app (iOS/Android)
• Web browser on desktop
• Kiosk or tablet in the office
• Help from a colleague or administrator

How easy or difficult was it to read and navigate the floor map or seating layout?

Overall, how fair or unfair is access to desks across employees and teams?

How important is fair access across employees to you?

Based on your responses in this survey, what single change would most improve the desk booking experience for you?

What is your role type?

• Individual contributor
• People manager
• Executive
• Contractor/Temporary
• Intern
• Prefer not to say

How easy or difficult was it to modify or cancel an existing booking?

How clear or unclear are the desk booking rules and priority system at your workplace?

How important is being seated near your team to you?

How long have you been with the company?

• Less than 6 months
• 6–11 months
• 1–2 years
• 3–5 years
• 6–9 years
• 10+ years
• Prefer not to say

How easy or difficult was it to check in or confirm your desk on arrival?

If desk demand exceeds supply, which allocation approaches do you most prefer? Rank from most preferred to least preferred.

1. First-come, first-served
2. Rotating priority days by team
3. Priority for accessibility needs
4. Daily or weekly cap per person
5. Proximity to team prioritized
6. Random lottery when demand exceeds supply

How important is having reliable and accurate desk amenity information to you?

What is your typical work pattern?

• On-site most days (4–5 days/week)
• Hybrid (2–3 days/week on-site)
• Hybrid (1 day/week on-site)
• Fully remote (0 days on-site)
• Varies week to week
• Prefer not to say

Overall, how easy or difficult is the desk booking system to use?

How important is flexibility to change or cancel bookings to you?

Do you have any workstation accessibility needs you are comfortable sharing? Select all that apply.

• Adjustable desk height
• Accessible path of travel
• Proximity to quiet area
• Ergonomic chair
• Assistive technology (e.g., screen reader)
• Other
• Prefer not to say

How satisfied are you with the desk booking experience overall?

How important is maximizing overall seat utilization to you?