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Drive-Thru Customer Experience & Satisfaction Survey

Measures speed, accuracy, staff hospitality, and overall satisfaction for fast-food drive-thru visits to identify key experience drivers and improvement priorities.

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Drive-Thru Customer Experience & Satisfaction Survey

Welcome, and thank you for your interest in this survey! We are conducting research about fast-food drive-thru experiences. This survey should take about 11 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions. All responses are confidential and will be reported only in aggregate. By continuing, you agree to participate.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全21問・約11分
メッセージ

Welcome, and thank you for your interest in this survey! We are conducting research about fast-food drive-thru experiences. This survey should take about 11 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are simply interested in your honest opinions. All responses are confidential and will be reported only in aggregate. By continuing, you agree to participate.

Q01
選択式

Have you used a restaurant drive-thru in the last 30 days?

  • Yes, within the last 7 days
  • Yes, 8–30 days ago
  • No, not in the last 30 days
Q02
選択式

What are the main reasons you have not used a drive-thru in the last 30 days? Select all that apply.

  • I cook or eat at home
  • I dine in or carry out instead
  • I use delivery apps
  • Cost concerns
  • Health or diet goals
  • No need or opportunity
  • I prefer to avoid lines or crowds
  • Other (please specify)
メッセージ

For the following questions, please think about your single most recent drive-thru visit within the last 30 days.

Q03
プルダウン

Which restaurant did you visit on your most recent drive-thru trip?

  • McDonald's
  • Chick-fil-A
  • Taco Bell
  • Wendy's
  • Burger King
  • Starbucks
  • Dunkin'
  • Popeyes
  • Sonic Drive-In
  • Arby's
  • Jack in the Box
  • KFC
  • Whataburger
  • Tim Hortons
  • Other (please specify)
Q04
選択式

Approximately how many items did you purchase in that order?

  • 1 item
  • 2–3 items
  • 4–5 items
  • 6–8 items
  • 9 or more items
Q05
選択式

What time of day was that visit?

  • Breakfast (5–10 am)
  • Lunch (10 am–2 pm)
  • Afternoon/Snack (2–5 pm)
  • Dinner (5–9 pm)
  • Late night (after 9 pm)
Q06
選択式

From joining the line to receiving your order, approximately how long did it take?

  • Less than 3 minutes
  • 3–5 minutes
  • 6–10 minutes
  • 11–15 minutes
  • More than 15 minutes
Q07
オピニオンスケール

How would you rate the speed of service on that visit?

スケール: 1 – 7
最小:Very slow最大:Very fast
Q08
選択式

Was your order accurate on that visit?

  • Yes, completely accurate
  • Minor issue only (e.g., wrong condiment or customization)
  • No, one or more items were wrong
Q09
選択式

What accuracy issues did you experience? Select all that apply.

  • Missing item
  • Wrong item
  • Wrong size or portion
  • Incorrect customization (e.g., pickles, sauces)
  • Beverage issue
  • Packaging or spillage
  • Other (please specify)
Q10
オピニオンスケール

How friendly was the staff member at the window?

スケール: 1 – 7
最小:Not at all friendly最大:Extremely friendly
Q11
選択式

Which of the following occurred during your interaction at the window? Select all that apply.

  • Greeted me
  • Smiled or made eye contact
  • Repeated my order back to me
  • Thanked me
  • Apologized for the wait
  • Offered a receipt
  • None of the above
Q12
ランク付け

When choosing a drive-thru restaurant, please rank the following from most important (1) to least important (5).

  1. Speed of service
  2. Order accuracy
  3. Staff friendliness
  4. Price
  5. Food quality
ドラッグして順位を付ける
Q13
オピニオンスケール

Overall, how satisfied were you with that drive-thru visit?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q14
オピニオンスケール

How likely are you to return to this restaurant's drive-thru in the next 30 days?

スケール: 1 – 7
最小:Very unlikely最大:Very likely
Q15
自由回答（長文）

Based on your responses in this survey, what is one thing that would most improve your next drive-thru experience?

Q16
AIインタビュー

We'd like to learn a bit more about your drive-thru experience. Our AI moderator will ask a couple of follow-up questions based on your earlier answers.

Q17
選択式

What is your age group?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q18
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q19
プルダウン

Where do you currently live?

  • United States
  • Canada
  • United Kingdom
  • Australia
  • India
  • Other
  • Prefer not to say
Q20
選択式

What is the highest level of education you have completed?

  • Less than high school
  • High school diploma or equivalent
  • Some college or associate degree
  • Bachelor's degree
  • Graduate or professional degree
  • Prefer not to say
Q21
選択式

What is your current employment status?

  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Homemaker/caregiver
  • Unemployed
  • Retired
  • Prefer not to say
メッセージ

Thank you for your time! Your feedback will help improve future drive-thru experiences.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Built specifically around the drive-thru journey (line wait time, order accuracy, window interaction) rather than a generic satisfaction template
  • Includes an AI follow-up interview segment that can probe respondents on their specific answers, not just fixed multiple-choice items
  • Separates speed and accuracy into distinct rated dimensions plus a ranking question on what matters most when choosing a drive-thru, giving clearer driver analysis than a single overall CSAT score
  • Screens out non-recent drive-thru users first and anchors remaining questions to one specific recent visit, reducing recall bias, and closes with an open-text improvement question and standard demographics for segmentation

Jotform

200+ Customer Satisfaction Evaluation Forms

This is a directory/category page listing many generic customer satisfaction form templates rather than a single fielding-ready survey, and none are built specifically for drive-thru or QSR use cases. It's useful as a starting point for building a basic form but requires manual customization for restaurant-specific questions like order accuracy or window interaction.

優れている点

  • Large library of pre-built form templates to browse and adapt
  • Drag-and-drop form builder likely available for quick edits
  • Covers many industries beyond food service

物足りない点

  • Static form fields with no adaptive follow-up questioning based on a respondent's answers
  • No drive-thru-specific question set (speed, accuracy, window hospitality) out of the box
  • No published methodology on question design or scoring logic

QuestionPro

Customer satisfaction survey questions | Customer satisfaction survey example

A single ready-to-use generic customer satisfaction survey template with standard CSAT-style questions. It is not tailored to the drive-thru experience and treats satisfaction as a general construct rather than breaking it into service-stage metrics like wait time or order accuracy.

優れている点

  • Ready-to-field generic CSAT template
  • Likely supports common question types (rating scales, multiple choice)
  • Backed by an established survey platform with reporting tools

物足りない点

  • No adaptive AI follow-up interviews or voice interviews to probe individual responses
  • Not customized to drive-thru specific stages (line time, window interaction, order accuracy)
  • No transparent prompt/methodology disclosure for how questions were validated

SurveyMonkey

Customer Satisfaction Survey Template

A generic, ready-to-use customer satisfaction template aimed at broad business use, not specifically fast-food or drive-thru scenarios. It offers standard fixed-question satisfaction measurement without any mechanism to dig deeper into a specific respondent's experience.

優れている点

  • Well-known, easy-to-deploy template
  • Simple fixed-format questions suitable for quick fielding
  • Likely integrates with SurveyMonkey's broader analytics dashboard

物足りない点

  • No adaptive AI or voice-based follow-up interviewing
  • Generic CSAT structure lacks drive-thru-specific dimensions like order accuracy issues or window hospitality
  • No guided task/screen-share capability or automated per-response quality scoring

SurveySparrow

FREE Customer Satisfaction Survey Template

A free, general-purpose customer satisfaction survey template, positioned for broad applicability rather than any restaurant or drive-thru context. It provides a conversational-style survey format but relies on pre-set questions rather than dynamic follow-up.

優れている点

  • Free to use as a starting template
  • Conversational UI style may improve completion rates
  • Simple setup for general CSAT measurement

物足りない点

  • No drive-thru-specific question flow (speed, accuracy, staff hospitality) built in
  • Lacks adaptive AI interview or voice AI follow-up functionality
  • No transparent scoring methodology or automated quality scoring per response

よくあるご質問

「Drive-Thru Customer Experience & Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が21問含まれており、最初の設問は次のとおりです：「Have you used a restaurant drive-thru in the last 30 days?」・「What are the main reasons you have not used a drive-thru in the last 30 days? Select all that apply.」・「Which restaurant did you visit on your most recent drive-thru trip?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、21問を約11分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

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