Ecommerce API Developer Experience Survey (DX + NPS)

Welcome! This survey asks about your experience integrating with our ecommerce API — including documentation, SDKs, webhooks, and overall developer experience. Your participation is voluntary and you may stop at any time. There are no right or wrong answers; we're interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Results will be used internally to improve our platform and developer tools. Estimated time: 6–8 minutes.

Have you integrated with or used our ecommerce API within the last 6 months?

• Yes
• No

Overall, how would you rate the ease of your most recent integration with our API?

How easy was it to find the right documentation for your task?

Which SDKs have you used with our API in the last 3 months? Select all that apply.

• JavaScript/TypeScript
• Python
• Ruby
• PHP
• Java
• Go
• .NET
• iOS (Swift/Objective-C)
• Android (Kotlin/Java)
• I haven't used an SDK

Did you implement webhooks or events in your most recent integration?

• Yes
• No
• Not applicable

Rank the following areas by how much effort you spent in your most recent integration, from most effort to least effort.

1. Planning/requirements
2. Auth & configuration
3. Data modeling & validation
4. API requests & pagination
5. Webhooks/events
6. Testing & QA
7. Monitoring & logging

We'd like to learn more about your API and integration experience. An AI moderator will ask a couple of follow-up questions based on your earlier responses.

Which best describes your primary role?

• Backend engineer
• Frontend engineer
• Full-stack engineer
• Mobile engineer
• DevOps/SRE
• Data/Analytics engineer
• Product manager
• Engineering manager/lead
• Solutions/Implementation engineer
• Other

Thank you for your time — your feedback directly helps us improve our APIs and developer experience.

Approximately how long did it take to make your first successful API call in that integration?

• Less than 1 hour
• 1–4 hours
• 5–8 hours (about 1 day)
• 2–3 days
• 4–7 days
• 1–2 weeks
• More than 2 weeks

Which documentation areas, if any, do you find unclear or difficult to use? Select all that apply.

• Getting started / quickstart guide
• API reference (endpoints, parameters)
• Code examples and snippets
• Authentication and security
• Error codes and troubleshooting
• Webhooks and events
• Changelog and migration guides
• None — documentation is clear
• Other

How would you rate your overall experience with the SDK(s) you used?

If you implemented webhooks, which tools were most helpful? Select all that apply.

• Retry queue/backoff
• Signature verification helpers
• Event simulator
• Dashboard event logs
• None of these were helpful

How satisfied are you overall with our APIs and developer experience?

Based on your responses in this survey, is there anything else you'd like us to know about your experience or suggestions for improvement?

Approximately how large is your company?

• 1–10 employees
• 11–50 employees
• 51–200 employees
• 201–1,000 employees
• 1,001–5,000 employees
• 5,001+ employees

In that integration, where did you encounter friction? Select all that apply.

• Authentication/authorization
• Pagination or querying
• Webhooks/events
• Rate limiting
• Error handling/retries
• Data models/fields
• SDK installation or setup
• Environment configuration (keys, sandbox, etc.)
• Testing and QA
• I did not encounter significant friction
• Other

What is one change that would most improve the documentation for you?

Were there any SDK methods, helpers, or features you expected but didn't find? Please describe.

How likely are you to recommend our platform to a developer colleague?

How many years of professional software development experience do you have?

• Less than 1 year
• 1–2 years
• 3–5 years
• 6–10 years
• 11–15 years
• 16–20 years
• More than 20 years

Briefly describe the most significant friction you encountered and what made it difficult.

Where are you primarily located?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Other