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Employee & HR

Employee Benefits Marketplace Shopping Experience Survey

Measures how employees actually experience shopping for their benefits on your online enrollment marketplace — ease of comparing plans, trust in the tools, and confidence in the final choice. Built for HR and benefits teams evaluating an enrollment platform, with an AI follow-up that digs into the specific moment a chooser got confused or nearly picked the wrong plan.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your experience shopping for benefits online this year! Your feedback helps us make the enrollment marketplace easier to use next time. Your responses are completely confidential and anonymized. This should take about 5 minutes.

Q02
選択式必須

How did you complete this year's benefits enrollment?

  • Entirely through the online marketplace
  • Mostly online, with some help from HR or a paper form
  • Mostly by phone or in person with HR
  • I haven't completed enrollment yet
Q03
オピニオンスケール必須

How easy was it to navigate the online benefits marketplace to compare your options?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
マトリクス

How much do you agree with each statement about your online shopping experience?

4行 × 5列
  • The cost of each plan was clear before I chose
  • It was easy to compare plans side by side
  • I could tell which plan best fit my needs
  • The whole process took a reasonable amount of time
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
選択式

Which resource did you rely on most to make your decision?

  • Cost/premium calculator in the marketplace
  • Side-by-side plan comparison chart
  • Personalized decision-support recommendation
  • Advice from coworkers or family
  • A conversation with HR or a benefits rep
  • I mostly guessed or picked what I had last year
Q06
ランク付け

Rank the following in order of how much they influenced your final choice, from most to least important.

  1. Monthly premium cost
  2. Deductible or out-of-pocket costs
  3. Network of doctors and providers covered
  4. Employer contribution amount
  5. How easy the online tool made it to compare plans
ドラッグして順位を付ける
Q07
オピニオンスケール必須

How confident are you that you chose the right plan for your situation?

スケール: 0 – 10
最小:Not at all confident最大:Extremely confident
Q08
AIインタビュー

Explore the reasoning behind the respondent's confidence score: if confidence is low, uncover what information was missing, unclear, or hard to compare during the online shopping process; if confidence is high, identify which specific tool or resource made the decision easy. If they said they haven't completed enrollment yet, probe what's holding them back. Anchor on their described plan-comparison experience and ask for one concrete moment they almost gave up, got confused, or nearly picked the wrong plan.

Q09
選択式

About how much time did you spend shopping for and selecting your benefits online?

  • Less than 10 minutes
  • 10-30 minutes
  • 30-60 minutes
  • More than an hour
  • I'm still deciding
Q10
自由回答（長文）

What one change would make shopping for benefits online easier next year?

Q11
選択式

Which department do you work in? (Template note: replace these placeholder options with your own department list before launching.)

  • (Replace with Department A)
  • (Replace with Department B)
  • (Replace with Department C)
  • Prefer not to say
Q12
選択式

How long have you worked at the company?

  • Less than 1 year
  • 1-3 years
  • 4-7 years
  • 8+ years
  • Prefer not to say
Q13
メッセージ

Thanks so much for sharing your experience! We'll use these responses to make next year's benefits shopping process clearer and faster to use.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a dedicated AI follow-up interview that probes the specific moment a respondent felt confused or nearly picked the wrong plan, rather than stopping at a static rating
  • Pairs an opinion-scale confidence question with adaptive follow-up logic that digs deeper when confidence is low (or explores what reassured a confident chooser)
  • Combines quantitative measures (navigation ease scale, agreement matrix, time-spent question) with open-ended and ranking questions to show what actually influenced the final decision
  • Ends with a transparent, respondent-facing closing message and is built to auto-generate a report HR/benefits teams can act on, with customizable department options for segmentation

Jotform

Employee Benefits Survey Template

A ready-to-use, fielding-ready form template for gathering general employee feedback on benefits satisfaction. It's built on Jotform's drag-and-drop form builder, so it's easy to customize fields and branding, but the question set is static once published.

優れている点

  • Fielding-ready template that can be deployed quickly
  • Easy visual customization via Jotform's form builder
  • Broad general-purpose benefits feedback focus

物足りない点

  • No adaptive follow-up questioning — every respondent sees the same fixed questions
  • No built-in per-response quality scoring or automated analysis
  • No voice interview or guided screen-share task options

SurveyMonkey

Employee Benefits Survey: Free Template + Key Questions For HR

This is more of a guide-plus-template page pairing HR-focused benefits questions with SurveyMonkey's survey platform. It offers useful framing on what to ask but is presented as a starting-point question bank rather than a scenario-specific marketplace-shopping instrument.

優れている点

  • Backed by SurveyMonkey's established survey distribution and analytics tools
  • Provides HR-oriented guidance on question selection
  • Free template available to start from

物足りない点

  • Static question set with no adaptive AI probing into individual responses
  • No mechanism to explore the specific moment of enrollment confusion or near-wrong-choice
  • No transparent prompt methodology or automated per-response quality scoring

SurveySparrow

Employee Benefits Survey: What, Why and How

This page reads primarily as an explainer/blog-style guide on why and how to survey employee benefits, with an associated template, rather than a narrowly scoped marketplace-shopping-experience instrument. It's useful for general benefits-satisfaction context but not built around the enrollment-shopping journey specifically.

優れている点

  • Conversational survey format that SurveySparrow is known for
  • Educational framing that helps HR teams understand why to survey benefits
  • Template available for quick setup

物足りない点

  • No adaptive follow-up interview to dig into a specific confusing moment in the shopping journey
  • No voice AI interview or guided screen-share task option
  • No documented per-response quality scoring or transparent prompt logic

よくあるご質問

「Employee Benefits Marketplace Shopping Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your experience shopping for benefits online this year! Your feedback helps us…」・「How did you complete this year's benefits enrollment?」・「How easy was it to navigate the online benefits marketplace to compare your options?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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