QuestionPunkQuestionPunk
無料で始める
すべてのテンプレート
Customer Experience

Employee Job Support and Empowerment Survey

Measures whether employees have the tools, authority, training, and backing they need to do their jobs well and serve customers confidently. Built for CX and people leaders who want to trace weak customer experiences back to gaps in frontline support, with an AI follow-up that reconstructs a real moment where an employee felt blocked or empowered.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全11問・約6分
Q01
メッセージ

Hi! We want to understand how supported and empowered you feel in your day-to-day work — the tools, authority, and backup you get (or don't) when doing your job. Your responses are completely confidential and anonymized. This takes about 5 minutes and your answers help us fix real gaps, not just collect scores.

Q02
オピニオンスケール必須

In the last 30 days, how often did you have the tools, information, or resources you needed to do your job well?

スケール: 1 – 5
最小:Never最大:Always
Q03
マトリクス必須

How much do you agree with each statement about your day-to-day work?

5行 × 5列
  • I have the authority to resolve most issues without needing approval
  • My manager backs my decisions when I use good judgment
  • I've received enough training to handle situations I face confidently
  • I can get the information I need at the moment I need it
  • When something goes wrong, I know who to turn to for quick help
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q04
オピニオンスケール必須

How confident are you in resolving a customer or client issue on your own, without escalating it?

スケール: 1 – 7
最小:Not at all confident最大:Extremely confident
Q05
選択式必須

What is the single biggest barrier that gets in the way of you doing your job well right now?

  • Not enough authority to make decisions on the spot
  • Outdated or clunky tools and systems
  • Not enough staffing to handle the workload
  • Insufficient training for situations I face
  • Unclear or inconsistent policies
  • Slow support or handoffs from other teams
  • Lack of manager availability or backing
Q06
ベスト・ワースト選択（MaxDiff）

Which types of support would help you most, and which would help you least, in doing your job better?

  • Clearer authority to make decisions without approval
  • Better tools or technology
  • More staffing on my team
  • More hands-on training
  • Faster escalation support from other teams
  • More consistent, clearly written policies
  • More frequent coaching or feedback from my manager
各セットで最も良いもの・最も悪いものを選択最も良い:Would help me most最も悪い:Would help me least
Q07
AIインタビュー

Ask the respondent to walk through one specific, recent situation where they either felt blocked from doing their job well or felt fully empowered to handle something on their own. Anchor on what happened, what they wished they could have done differently, and what stopped or enabled them. If they named a biggest barrier in the multiple-choice question, connect this story back to that barrier and probe what a fix would concretely look like. If they claim everything is fine, push for the last time they had to escalate or wait on someone else and why.

Q08
オピニオンスケール必須

How likely are you to recommend this organization to a friend as a good place to work?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
選択式

Which best describes your role or department?

  • Frontline / customer-facing
  • Support or operations
  • Team lead or supervisor
  • Manager or above
  • Prefer not to say
Q10
選択式

How long have you been in your current role?

  • Less than 6 months
  • 6 months to 2 years
  • 2 to 5 years
  • More than 5 years
  • Prefer not to say
Q11
メッセージ

Thank you for the honest answers! We'll use this to identify where employees are getting blocked and prioritize fixes to tools, training, and decision authority — not just track a score.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond static rating items with an AI follow-up interview that asks the respondent to walk through one specific, recent moment where they felt blocked or empowered, surfacing concrete stories rather than just scores.
  • Combines breadth and depth: an opinion scale on access to tools/resources, a matrix of day-to-day agreement statements, a confidence-in-resolving-issues scale, and a MaxDiff ranking of which supports matter most and least.
  • Diagnoses root causes with a direct 'biggest barrier' question plus role and tenure classifiers, so leaders can segment where support gaps concentrate.
  • Ties employee empowerment to business outcomes with a recommend-as-employer opinion scale, and every question's intent is transparent, with results rolled into an auto-generated report.

QuestionPro

Job Support and Empowerment Survey

A directly comparable template covering job support and empowerment themes on an established enterprise survey platform. It's a fielding-ready survey template, likely with standard rating/multiple-choice question types. No indication of adaptive follow-up questioning or voice-based interviewing.

優れている点

  • Enterprise-grade survey platform with broad distribution and reporting tooling
  • Template is purpose-built for the same topic (job support/empowerment), so question framing is likely well-aligned
  • Backed by a mature survey ecosystem with logic and analytics features

物足りない点

  • No adaptive AI follow-up interview to reconstruct a specific real moment of feeling blocked or empowered — likely fixed, static question set
  • No indication of voice AI interviewing or guided screen-share tasks
  • No published transparent prompt methodology or automated per-response quality scoring

SurveySparrow

Employee Empowerment Survey Template

A conversational-style survey template focused on employee empowerment, fielding-ready on SurveySparrow's platform. SurveySparrow is known for chat-like survey UX, but this is still a fixed question flow rather than an AI-driven interview. No mention of follow-up probing or voice capability.

優れている点

  • Conversational, chat-style survey format that may feel more human than a plain form
  • Dedicated employee empowerment template, so question set is topic-relevant out of the box
  • Mobile-friendly delivery typical of the platform

物足りない点

  • No adaptive AI interview that dynamically probes into a specific empowerment/blocked moment — questions are pre-set, not generated from prior answers
  • No voice AI interview option or guided screen-share task capability
  • No transparent, publishable prompt methodology or automated quality scoring per response

Typeform

Employee Empowerment Survey Template

A polished, conversational one-question-at-a-time template for employee empowerment on Typeform's well-known form platform. It's fielding-ready and likely strong on completion rates due to UX design, but it remains a static question flow rather than an adaptive interview.

優れている点

  • Clean, high-completion-rate conversational form design
  • Purpose-built employee empowerment template with relevant question framing
  • Easy setup and broad integration ecosystem typical of Typeform

物足りない点

  • No AI-driven adaptive follow-up to reconstruct a specific moment of feeling supported or blocked — respondents answer fixed questions only
  • No voice AI interview or guided screen-share task option
  • No automated per-response quality scoring or transparent AI prompt methodology

よくあるご質問

「Employee Job Support and Empowerment Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Hi! We want to understand how supported and empowered you feel in your day-to-day work — the tools, authority, and backu…」・「In the last 30 days, how often did you have the tools, information, or resources you needed to do your job well?」・「How much do you agree with each statement about your day-to-day work?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、11問を約6分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

関連テンプレート

似たテーマのほかの調査もご覧ください。

すべて見る
Customer Experience

Customer Complaint Resolution Experience Survey

Captures what happened when a customer raised a complaint — how easy it was to submit, how the resolution process felt, and whether it was actually fixed. An AI follow-up interview digs into the specific moment satisfaction dropped (or rose), surfacing what a closed-ended score alone would miss. Built for support, CX, and quality teams reviewing complaint handling.

テンプレートを見る
Customer Experience

Employee Job Satisfaction & Engagement Survey

Measures overall job satisfaction, the specific drivers behind it (workload, manager support, growth, recognition, pay, work-life balance), and retention risk — with an AI follow-up interview that digs into the real reason behind each employee's satisfaction score instead of just the number. Built for HR teams running quarterly or annual pulse checks.

テンプレートを見る
Customer Experience

Employee Job Climate & Workplace Culture Evaluation

A pulse-style survey that measures trust, workload sustainability, manager support, and overall satisfaction across your workforce, then uses an AI follow-up interview to surface the specific story behind each person's lowest-rated area. Built for HR and people teams running quarterly or annual climate checks.

テンプレートを見る
Customer Experience

Employee Empowerment and Decision-Making Autonomy Survey

Measures how much real autonomy employees have to make decisions, act on ideas, and push back without waiting for approval — plus what specifically blocks that autonomy. An AI follow-up interview reconstructs a concrete recent example instead of relying on abstract agree/disagree ratings, giving HR and managers a specific moment to act on.

テンプレートを見る
Customer Experience

Frontline Customer Service Team Feedback Survey

Captures how frontline reps actually experience their tools, training, escalation paths, and toughest customer moments — built for CX leaders coaching in the Myra Golden tradition of skills-based service. An AI follow-up interview reconstructs a recent hard interaction blow-by-blow to surface real coaching and process gaps, not just satisfaction scores.

テンプレートを見る
Customer Experience

Employee Engagement & Satisfaction Assessment

A structured engagement survey for HR teams to measure role satisfaction, workplace drivers, and improvement priorities across departments. Combines scaled measures with AI-moderated qualitative follow-up.

テンプレートを見る