Faceted Search & Filter Usability Evaluation

Welcome, and thank you for participating! This survey explores your recent experience using search filters on a product or website. • Estimated time: 8–10 minutes • Your participation is entirely voluntary, and you may stop at any time. • All responses are confidential and will be reported only in aggregate. • There are no right or wrong answers—we are simply interested in your honest opinions. By continuing, you consent to participate in this research.

Have you used search filters (e.g., price, brand, rating, category) on any product or website in the past 90 days?

• Yes
• No

For the rest of this survey, please think of the one product or website where you most often use search filters. Answer all questions based on your recent experience with it.

How easy or difficult was it to locate the filter controls on that product?

Overall, how relevant or irrelevant are the results after you apply filters?

How satisfied or dissatisfied are you with the level of control you have over filtering options on that product?

Please rank the following aspects of the filtering experience by how important each is to you, from most to least important.

1. Result relevance
2. Speed and performance
3. Ease of finding filter controls
4. Clarity of filter labels
5. Ability to include or exclude values precisely
6. Visibility and management of active filters

Based on your responses in this survey, if you could change one thing about the filter or facet experience on this product, what would it be?

What is your age group?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Thank you for completing this survey! Your feedback will help improve the search-filter experience. Your responses are confidential and will be reported only in aggregate. If you have any questions, please contact the research team.

When did you last use search filters on that product?

• Within the past week
• 1–2 weeks ago
• 3–4 weeks ago
• 1–2 months ago
• About 3 months ago

How clear or unclear were the filter labels and category names the last time you used them?

Which of the following issues, if any, have you encountered when using filters on that product? Select all that apply.

• Too many irrelevant items remain
• Too few results after filtering
• Filter values don't match my expectations
• Filters combine in unexpected ways (AND vs. OR)
• Cannot exclude specific values (e.g., hide certain brands)
• Active filters are not clearly visible
• Results update slowly
• None of the above

How do filters apply on that product?

• Update automatically as I select
• Require tapping Apply / Done
• Varies by context
• Not sure

Thank you for your written feedback. We'd like to explore a couple of your responses in more detail. An AI moderator will ask you up to 2 short follow-up questions about your search-filter experience.

What is your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

In the past 90 days, approximately how often have you used search filters on that product?

• Multiple times a day
• About once a day
• A few times a week
• About once a week
• A few times a month
• Once or twice total

How clear or unclear were the result counts and available values shown alongside filters?

If you can recall a time when filters produced unexpected results—either hiding relevant items or showing irrelevant ones—please briefly describe what happened.

How easy or difficult is it to manage active filters (viewing, changing, or clearing them) during a search?

Where do you currently live?

• Africa
• Asia
• Europe
• Latin America & Caribbean
• Middle East
• North America
• Oceania
• Prefer not to say

Which platform do you primarily use when filtering on that product?

• Desktop website
• Mobile app
• Mobile web browser
• Tablet app
• Tablet web browser
• Other

Where do you usually start when applying filters on that product?

• Left sidebar
• Top bar or tabs
• Within the results list
• Separate filters screen
• Start with a search, then refine
• I don't remember

In a typical search session on that product, approximately how many filters do you apply?

• 1
• 2–3
• 4–5
• 6–10
• More than 10

Which best describes your primary context when using this product?

• Personal use
• Work / professional use
• Both equally
• Other
• Prefer not to say

How would you describe your familiarity with this product's filter features?

• Beginner — I rarely explore filter options
• Intermediate — I use common filters comfortably
• Advanced — I use most available filters regularly
• Expert — I know the filter system thoroughly
• Not sure

After applying filters, how quickly do you typically reach acceptable results?

• Almost instantly (under 2 seconds)
• A few seconds (2–5 seconds)
• Several seconds (6–15 seconds)
• Noticeably slow (16–30 seconds)
• Very slow (more than 30 seconds)

Which of the following filter types do you typically use on that product? Select all that apply.

• Price / cost
• Brand
• Category / type
• Rating / reviews
• Availability / in stock
• Size / dimensions
• Color
• Delivery speed / shipping options
• Location / distance
• Features / specifications
• Other (please specify)