Site Search, Navigation & Filter UX Evaluation

Welcome to this survey about your experience finding content on our site or app. This survey takes approximately 10 minutes to complete. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential, will be anonymized, and reported only in aggregate to improve the site experience. By continuing, you consent to participate.

When did you most recently use this site or app?

• Today
• Within the last 7 days
• Within the last 30 days
• More than 30 days ago

What was the main thing you were trying to find or do during that session?

How did you start that session?

• Home page
• Search engine result
• Internal search bar
• Direct URL or bookmark
• Link from email or social media
• Personalized or recommended module
• Other

How easy was it to find the content you needed?

Approximately how long did it take you to find what you needed?

• Less than 1 minute
• 1–5 minutes
• 5–15 minutes
• 15–30 minutes
• More than 30 minutes
• I didn't find it

Which of the following, if any, did you use during that session? Select all that apply.

• Category filters
• Price or cost filters
• Date or recency filters
• Ratings or popularity filters
• Location or distance filters
• Availability or in-stock filters
• Content type or format filters
• Sort options (e.g., newest, relevance)
• I did not use any filters or sorting

How often do you use filters or sorting on this site or app?

• Always
• Often
• Sometimes
• Rarely
• Never

How effective were the filters or sorting options you used for narrowing to the right content?

In your most recent session, how relevant was the content you viewed to your needs?

If anything felt off-target, what were the main reasons? Select all that apply.

• Titles or labels were unclear
• Filters were too broad
• Filters were too narrow
• Outdated information
• Low-quality or promotional results
• Wrong location or region
• Language mismatch
• Not applicable — everything felt on-target

What did you do after viewing the content? Select all that apply.

• Found what I needed and stopped
• Saved or bookmarked for later
• Shared with someone
• Continued browsing similar content
• Refined filters and kept searching
• Gave up without finding what I needed
• Contacted support
• Other

Overall, how satisfied are you with the experience of finding relevant content on this site or app?

What one change would most improve the experience of finding relevant content on this site or app?

Based on your earlier responses, we'd like to explore your navigation and search experience in a bit more depth. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

Which device did you primarily use during your most recent session on this site or app?

• Desktop or laptop
• Smartphone
• Tablet
• Other

What is your age group?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Which best describes your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

Which region do you currently live in?

• Africa
• Asia
• Europe
• North America
• South America
• Oceania
• Prefer not to say

Thank you for your time — your responses have been recorded and will help us improve the site experience.