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Industry-Specific

Fitness Class Experience & Retention Survey

Measures how members experience your fitness classes — instructor quality, class energy, scheduling, and value — and what drives them to keep coming back or drift away. An AI follow-up interview digs into the real story behind their satisfaction and renewal likelihood. Built for gym, studio, and boutique fitness operators tracking member experience and churn risk.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Hi! We'd love your honest feedback on your recent classes here — it helps us make the experience better. Your responses are completely confidential and anonymized. This will take about 8 minutes.

Q02
選択式必須

In the last 30 days, how many classes have you attended here?

  • None
  • 1-2 classes
  • 3-5 classes
  • 6-10 classes
  • More than 10 classes
Q03
選択式必須

Which types of classes have you attended in the last 30 days? (Select all that apply.)

  • Cycling
  • Strength/weights
  • HIIT/bootcamp
  • Yoga/mobility
  • Dance/cardio
  • Pilates/barre
Q04
マトリクス必須

Thinking about your recent classes, how would you rate each of the following?

5行 × 5列
  • Instructor's coaching and ability to correct form
  • Class energy and pacing
  • Music and atmosphere
  • Facility cleanliness and equipment condition
  • Ease of booking a spot in class
列: Poor · Below Average · Average · Good · Excellent
Q05
評価スケール必須

Overall, how satisfied were you with your most recent class?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q06
オピニオンスケール必須

How likely are you to recommend (Replace with Studio/Gym Name) to a friend or colleague? (Template note: insert your studio name before launching.)

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
ベスト・ワースト選択（MaxDiff）必須

When you choose to attend a class, which of these factors matters most to you — and which matters least?

  • Instructor's coaching and energy
  • Variety of class types offered
  • Schedule convenience
  • Music and atmosphere
  • Value for the price
  • Visible fitness results over time
  • Community and social vibe
  • Cleanliness and equipment quality
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q08
価格感度分析（Van Westendorp）必須

Thinking about a monthly unlimited class membership at (Replace with Studio/Gym Name), please answer the following. (Template note: adjust the membership type/price range to match your offering.)

  • At what monthly price would you consider the membership so cheap that you'd question its quality?
  • At what monthly price would you consider the membership a bargain — a great deal for the money?
  • At what monthly price would you consider the membership starting to get expensive, but still worth considering?
  • At what monthly price would you consider the membership too expensive to consider?
Q09
選択式必須

How likely are you to renew or continue your membership in the next 3 months?

  • Very likely
  • Somewhat likely
  • Unsure
  • Somewhat unlikely
  • Very unlikely
Q10
AIインタビュー

Anchor on the respondent's most recent class and their renewal likelihood answer. If they rated satisfaction or recommendation likelihood low, probe specifically what went wrong that day (instructor, crowding, scheduling, results) and what would need to change for them to feel differently. If they rated high, find out what single element they'd be most upset to lose. If they indicated they're unlikely to renew, ask directly what would need to happen in the next 30 days to change their mind.

Q11
メッセージ

Almost done — just two quick optional questions to help us understand who we're hearing from.

Q12
選択式

What is your age range?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
メッセージ

Thank you for sharing your feedback! Your responses go straight to our team to improve class quality, scheduling, and pricing — no individual answers are shared outside our operations review.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond static ratings with an AI follow-up interview that digs into the real story behind a member's satisfaction and renewal likelihood, anchored to their most recent class experience.
  • Combines quantitative diagnostics (instructor, energy, scheduling, value ratings via a matrix question, satisfaction rating, and recommend likelihood) with pricing sensitivity through a Van Westendorp module and trade-off prioritization via MaxDiff.
  • Directly targets churn risk with a dedicated renewal-likelihood question that feeds the AI interview, rather than treating retention as an afterthought.
  • Transparent, conversational flow with chat messages framing the survey and optional demographic questions at the end, plus automated scoring and an auto-generated report for gym/studio operators.

Jotform

Fitness Class Evaluation Form Template

A static, fielding-ready evaluation form for gathering feedback on individual fitness classes. It's built on Jotform's drag-and-drop form builder, so it's easy to customize but limited to fixed question sets. No mechanism for probing deeper into why a member is satisfied or at risk of leaving.

優れている点

  • Quick to deploy and customize via Jotform's form builder
  • Familiar form format for members to complete
  • Likely supports embedding on websites or kiosks for post-class feedback

物足りない点

  • No adaptive follow-up questioning — every respondent sees the same fixed fields
  • No built-in per-response quality scoring or automated retention analysis
  • No pricing-sensitivity or trade-off prioritization question types for membership decisions

QuestionPro

Fitness Class Survey Questions + Sample Questionnaire Template

This is presented as a sample questionnaire and question bank rather than a single polished, ready-to-field survey — useful as a reference for question wording and structure. It covers general fitness class topics but reads more like a guide than a purpose-built retention instrument.

優れている点

  • Broad library of sample fitness-class questions to draw from
  • Backed by QuestionPro's established survey platform features (logic, distribution, reporting)
  • Useful starting point for teams writing their own questionnaire

物足りない点

  • Sample question list, not a cohesive turnkey survey flow purpose-built for churn/retention
  • No adaptive AI interviewing to follow up on open-ended answers
  • No transparent, publishable prompt methodology for any AI-assisted components

Typeform

Free Class Feedback Form Template

A general class feedback form with Typeform's conversational, one-question-at-a-time UI, which makes for a pleasant static survey-taking experience. It's aimed at classes broadly (not fitness-specific retention) and stops at collecting ratings/opinions rather than probing the 'why' behind them.

優れている点

  • Polished, conversational UI known for high completion rates
  • Free to use and quick to launch
  • Flexible enough to adapt for various class types, not just fitness

物足りない点

  • No adaptive AI follow-up to explore renewal drivers or dissatisfaction in depth
  • No membership pricing-sensitivity (Van Westendorp) or feature trade-off (MaxDiff) question types
  • No automated quality scoring or auto-generated retention-focused reporting

よくあるご質問

「Fitness Class Experience & Retention Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Hi! We'd love your honest feedback on your recent classes here — it helps us make the experience better. Your responses…」・「In the last 30 days, how many classes have you attended here?」・「Which types of classes have you attended in the last 30 days? (Select all that apply.)」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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