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すべてのテンプレート
Customer Experience

Gym & Fitness Studio Member Satisfaction Survey

Tracks how members rate equipment, cleanliness, classes, and staff, and flags who's at risk of canceling. An AI follow-up digs into the specific moment or friction point behind low renewal intent, giving retention teams a reason to act on instead of just a number.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Hi! We'd love your honest take on your experience at the gym so we can keep improving equipment, cleanliness, classes, and service. This will take about 8 minutes, and your answers are confidential.

Q02
選択式必須

How long have you been a member here?

  • Less than 1 month
  • 1-3 months
  • 4-11 months
  • 1-2 years
  • More than 2 years
Q03
選択式必須

In the last 30 days, how often did you visit the gym or studio?

  • Not at all
  • 1-2 times
  • 3-5 times
  • 6-10 times
  • More than 10 times
Q04
オピニオンスケール必須

How likely are you to recommend this gym to a friend or family member?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q05
マトリクス必須

Please rate your satisfaction with each of the following:

9行 × 5列
  • Availability of equipment when you want it
  • Condition and maintenance of equipment
  • Cleanliness of the workout floor
  • Cleanliness of locker rooms and showers
  • Variety of classes offered
  • ほか4件
列: Poor · Fair · Good · Very Good · Excellent
Q06
選択式

In the last 30 days, which of these issues did you personally run into? Select all that apply.

  • Broken or out-of-order equipment
  • Had to wait for a machine or space
  • Equipment felt outdated
  • Locker room or shower issues (dirty, out of towels/supplies, etc.)
  • Class was full or canceled last minute
  • Trouble getting help from staff
Q07
評価スケール

If you've attended a group class in the last 30 days, how would you rate the overall class experience?

範囲: 1 – 5
最小:Poor最大:Excellent
Q08
オピニオンスケール必須

How likely are you to cancel or not renew your membership in the next 3 months?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
AIインタビュー

If the respondent's cancellation likelihood is 6 or higher, find out what specifically is pushing them toward leaving — a bad experience, a price concern, a competitor, or just disuse — and whether anything could realistically change their mind. If their likelihood is low, ask what one thing (equipment, cleanliness, classes, or staff) would make their experience even better, and get a concrete example rather than a general opinion.

Q10
ベスト・ワースト選択（MaxDiff）必須

If we could only make three improvements, which of these would matter most to you?

  • More or newer cardio/strength equipment
  • Cleaner locker rooms and showers
  • More class variety or time slots
  • Friendlier or more attentive staff
  • Longer opening hours
  • Lower membership price
  • Better parking or facility access
  • Faster booking/app experience
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q11
自由回答（長文）

Anything else about your experience with equipment, cleanliness, classes, or staff you'd like us to know?

Q12
選択式

Which age range do you fall into?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
メッセージ

Thank you for sharing your feedback! We use these responses to fix equipment and cleanliness issues, shape our class schedule, and coach our team — and to reach out personally to members at risk of leaving.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines core satisfaction tracking (equipment, cleanliness, classes, staff) with a churn-risk signal via a dedicated cancellation-likelihood opinion scale, not just a generic NPS score
  • Uses a conditional AI follow-up interview step that only triggers for members scoring 6+ on cancel likelihood, automatically probing for the specific moment or friction point behind their risk instead of leaving retention teams to guess
  • Includes a best-worst trade-off prioritization question so retention/ops teams get a ranked view of which fixes matter most, not just open-ended complaints
  • Pairs a matrix satisfaction rating with a multi-select issue-identification question and a open-text catch-all, giving both quantifiable trend data and specific verbatim context in one flow

Jotform

Fitness Membership Cancellation Form Template

This is a cancellation intake form for members who have already decided to leave, not a satisfaction survey aimed at ongoing members. It's a fielding-ready static form built for capturing exit reasons and processing the cancellation itself. Useful for offboarding paperwork, but it doesn't help gyms identify or intervene with at-risk members before they cancel.

優れている点

  • Purpose-built for the cancellation moment with fields likely covering reason-for-leaving and account details
  • Fielding-ready static form, easy to embed on a gym's website or member portal
  • Jotform's drag-and-drop builder allows quick customization of fields

物足りない点

  • Captures cancellation only after the decision is made, with no mechanism to flag at-risk members earlier
  • Static form with fixed fields, no adaptive follow-up to dig into the specific friction point behind a cancellation
  • No automated per-response quality scoring or generated retention report

Typeform

Member Satisfaction Survey Template

A generic member satisfaction survey template, not tailored to gyms or fitness studios specifically, so questions around equipment, classes, or staff would need to be built from scratch. It's a fielding-ready template with Typeform's typical conversational, one-question-at-a-time format. Best suited as a general starting point rather than a fitness-specific tool.

優れている点

  • Typeform's clean, conversational UI tends to produce good completion rates
  • Fielding-ready and easy to launch quickly for general membership contexts
  • Flexible enough to adapt to many membership-based businesses, not just gyms

物足りない点

  • Not fitness-specific — lacks built-in questions on equipment, cleanliness, classes, or staff satisfaction
  • No adaptive AI follow-up to probe why a member gave a low score
  • No built-in cancellation-risk flagging or automated quality scoring of responses

SurveyMonkey

Gym Membership Form Template

A gym-specific template, though its framing as a 'membership form' suggests it may lean toward sign-up/intake data rather than being purpose-built for satisfaction and retention tracking. It's a fielding-ready static questionnaire in SurveyMonkey's standard format. Good for basic member data collection, but not explicitly designed to surface at-risk members or the reasons behind low renewal intent.

優れている点

  • Directly targeted at gym/fitness membership context
  • Fielding-ready and simple to deploy through SurveyMonkey's established platform
  • Benefits from SurveyMonkey's broad reporting and analytics dashboard

物足りない点

  • Static question set with no adaptive AI interview to explore the specific reason behind dissatisfaction
  • No dedicated cancellation-risk scoring or conditional logic to flag and follow up with at-risk members
  • No transparent prompt methodology or automated quality scoring of open-ended responses

よくあるご質問

「Gym & Fitness Studio Member Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Hi! We'd love your honest take on your experience at the gym so we can keep improving equipment, cleanliness, classes, a…」・「How long have you been a member here?」・「In the last 30 days, how often did you visit the gym or studio?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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