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Hardware Post-Installation Satisfaction Survey

Captures how customers experienced the installation of physical equipment — from scheduling and technician conduct to whether the hardware has performed as promised since setup. An AI follow-up interview digs into the specific moment satisfaction dropped (or held), turning vague complaints into fixable installation-process issues.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to tell us about your recent hardware installation. Your feedback helps us improve how we schedule, install, and support equipment. Your responses are completely confidential and anonymized. About 5 minutes.

Q02
選択式必須

Which product or system was installed? (Replace with your product list, e.g. 'HVAC unit', 'Security camera system', 'POS terminal') (Template note: customize this list to your actual hardware lineup before launching.)

  • (Replace with Product A)
  • (Replace with Product B)
  • (Replace with Product C)
  • Other
Q03
選択式必須

Was the installation completed on the date and time originally scheduled?

  • Yes, on the original schedule
  • Yes, but rescheduled once
  • Yes, but rescheduled more than once
  • No, it has not been completed yet
Q04
評価スケール必須

How would you rate the technician(s) who performed the installation, in terms of professionalism and communication?

範囲: 1 – 5
最小:Very poor最大:Excellent
Q05
マトリクス必須

Thinking about the installation itself, how much do you agree with each statement?

4行 × 5列
  • The work area was left clean and tidy
  • The technician explained how to use and maintain the equipment
  • The installation took the amount of time I was told to expect
  • I received clear documentation or instructions after the install
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
オピニオンスケール必須

Since installation, how well has the equipment performed compared to what you expected?

スケール: 1 – 7
最小:Much worse than expected最大:Much better than expected
Q07
選択式

In the time since installation, have you experienced any of the following?

  • A malfunction or breakdown
  • A follow-up service visit was needed
  • Difficulty understanding how to operate it
  • Unexpected noise, leaks, or physical issues
  • No issues at all
Q08
AIインタビュー

Probe the specific moment that most shaped this respondent's satisfaction with the installation — anchor on their performance rating and any issue they flagged. If they reported a malfunction, follow-up visit, or operating difficulty, get concrete details: what happened, when, and how it was (or wasn't) resolved. If they rated everything positively, ask what one thing would have made the installation experience even better.

Q09
オピニオンスケール必須

How likely are you to recommend this installer or service team to a colleague or friend?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
自由回答（長文）

Is there anything else about the installation or the equipment's performance since then that you'd like us to know?

Q11
選択式

What best describes the size of your organization or household?

  • Individual / household
  • Small business (1-49 employees)
  • Mid-size business (50-499 employees)
  • Large enterprise (500+ employees)
  • Prefer not to say
Q12
選択式

Which best describes your role in this purchase or installation decision?

  • Primary decision-maker
  • Influencer / recommender
  • End user only
  • Facilities or operations staff
  • Prefer not to say
Q13
メッセージ

That's everything — thank you! Your answers go directly to our installation and service teams to help us improve scheduling, technician training, and post-install support.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a static satisfaction score with a matrix of installation-experience statements plus a dedicated technician conduct rating, so you see exactly where the process broke down, not just how respondents feel overall.
  • Includes an AI follow-up interview that probes the specific moment that shaped the respondent's satisfaction — turning a vague low rating into a concrete, fixable installation-process issue instead of guesswork.
  • Captures post-installation reality (equipment performance vs. expectations, issues encountered since setup) alongside the installation event itself, so you can separate scheduling/technician problems from hardware performance problems.
  • Segments respondents by organization/household size and purchase role, letting you see if dissatisfaction clusters around certain buyer types — all synthesized into an auto-generated report without manual analysis.

QuestionPro

Hardware Post Installation Satisfaction Survey Template

This is a directly comparable, fielding-ready template covering the same topic — hardware installation satisfaction. It's a static question set built on QuestionPro's established enterprise survey platform, with the usual customization and reporting tools that come with that suite. It does not appear to include any conversational or adaptive follow-up mechanism.

優れている点

  • Purpose-built template for the exact same use case (hardware installation satisfaction)
  • Backed by a mature, enterprise-grade survey platform with broad customization options
  • Likely integrates with QuestionPro's existing reporting and dashboard tooling

物足りない点

  • Fixed question set with no adaptive AI follow-up to dig into why satisfaction dropped at a specific moment
  • No automated per-response quality scoring evident
  • No published, transparent prompt/methodology for how responses are interpreted

Jotform

Post Installation Customer Feedback Form Template

A relevant, ready-to-use form for post-installation feedback, built on Jotform's drag-and-drop form builder rather than a dedicated survey research tool. It's easy to customize and deploy quickly, but functions as a static feedback form rather than an interview-style research instrument.

優れている点

  • Quick to customize via Jotform's widely-used drag-and-drop form builder
  • Simple, lightweight deployment suited to fast feedback collection
  • Familiar form-building UX for teams already using Jotform

物足りない点

  • Static form fields with no adaptive AI interview to explore the 'why' behind a rating
  • No mention of voice AI interviews or guided screen-share tasks
  • No automated quality scoring or auto-generated satisfaction report

よくあるご質問

「Hardware Post-Installation Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to tell us about your recent hardware installation. Your feedback helps us improve how w…」・「Which product or system was installed? (Replace with your product list, e.g. 'HVAC unit', 'Security camera system', 'POS…」・「Was the installation completed on the date and time originally scheduled?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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