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Industry-Specific

Installation Service Quality & Technician Experience Survey

Measures how customers experienced a recent installation job — scheduling ease, technician professionalism, first-time-right completion, and value for price — with an AI follow-up that digs into what actually went wrong (or right) during the visit. Built for home services, appliance, flooring, HVAC, solar, and similar installation businesses.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for having (Replace with company name) handle your recent installation! Your responses are completely confidential and anonymized. We'd love your honest feedback so we can keep improving — this takes about 7 minutes.

Q02
選択式必須

What type of installation did you have done?

  • Appliance
  • Flooring
  • HVAC / heating & cooling
  • Solar panels
  • Windows or doors
  • Cabinetry or fixtures
  • Other
Q03
オピニオンスケール必須

How easy was it to schedule your installation appointment?

スケール: 1 – 5
最小:Very difficult最大:Very easy
Q04
マトリクス必須

Thinking about the technician(s) who did the installation, how would you rate each of the following?

4行 × 5列
  • Punctuality (arrived on time or gave notice)
  • Professionalism and courtesy
  • Care taken with your home or property
  • Clarity of explanation about the work being done
列: Poor · Fair · Good · Very good · Excellent
Q05
選択式必須

Was the installation completed correctly on the first visit?

  • Yes, done right the first time
  • No, a follow-up visit was needed and it's now resolved
  • No, and the issue is still unresolved
Q06
評価スケール必須

Overall, how would you rate the quality of the finished installation?

範囲: 1 – 5
最小:Very poor最大:Excellent
Q07
オピニオンスケール必須

How fair was the price you paid for the quality of work delivered?

スケール: 1 – 5
最小:Very unfair最大:Very fair
Q08
オピニオンスケール必須

How likely are you to recommend (Replace with company name) to a friend or colleague who needs a similar installation?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
AIインタビュー

Reconstruct the specific moments that shaped this respondent's experience: what the technician did well or poorly, and exactly what happened during the visit. If they said the job needed a follow-up visit or is still unresolved, anchor on that — ask what went wrong, how it was (or wasn't) communicated, and what would have prevented it. If they rated everything highly, probe for the one detail that stood out as memorable so it can be reinforced in training.

Q10
選択式必須

How likely are you to use (Replace with company name) again for a future installation?

  • Definitely will
  • Probably will
  • Not sure
  • Probably won't
  • Definitely won't
Q11
選択式

Which best describes the property where the installation took place?

  • Own home
  • Rental (I'm the tenant)
  • Rental (I'm the landlord/property manager)
  • Business or commercial property
  • Prefer not to say
Q12
メッセージ

That's everything — thank you for the detailed feedback! Your responses go directly to our operations and training team to improve future installations.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond fixed-scale questions with an AI follow-up interview that reconstructs the specific moments that shaped the customer's experience — what went right or wrong during the visit, not just a rating
  • Covers the full installation journey in one flow: scheduling ease, per-technician professionalism ratings via a matrix question, first-time-right completion, finished-work quality, and price fairness
  • Segments respondents by installation type and property type so results can be broken down by job category (appliance, flooring, HVAC, solar, etc.)
  • Automated per-response quality scoring and an auto-generated report mean teams get structured findings without manually reading every open-ended comment

QuestionPro

Installation Services Survey Template

This is a directly comparable, purpose-built installation services survey template covering similar ground (scheduling, technician performance, satisfaction). It's a static question set meant to be customized and fielded through QuestionPro's broader survey platform. No indication of adaptive follow-up questioning or per-response quality scoring.

優れている点

  • Purpose-built specifically for installation service businesses, matching the target use case closely
  • Backed by an established survey platform with broad customization and distribution tooling
  • Likely includes standard satisfaction and process-quality question types out of the box

物足りない点

  • Fixed question list with no adaptive AI follow-up to probe what actually happened during the visit
  • No published methodology showing how questions or scoring logic were derived
  • No mention of voice-based interviewing or automated per-response quality scoring

SurveySparrow

Service Quality Questionnaire Template

This is a general-purpose service quality feedback template, not tailored to installation jobs specifically, so it would need significant customization to capture technician-visit or first-time-right details. It's presented as a ready-to-use form rather than an installation-industry-specific survey. Useful as a broad benchmark for service quality wording, but lacks installation-specific structure.

優れている点

  • Generic service quality framing that's easy to adapt across many service industries
  • Comes from a platform known for conversational-style form UX
  • Likely quick to launch for teams wanting a simple satisfaction check

物足りない点

  • Not tailored to installation-specific moments like scheduling, first-time-right completion, or technician-level ratings
  • Static question flow with no adaptive AI follow-up to dig into what went wrong or right
  • No automated quality scoring or transparent prompt methodology mentioned

よくあるご質問

「Installation Service Quality & Technician Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for having (Replace with company name) handle your recent installation! Your responses are completely confidentia…」・「What type of installation did you have done?」・「How easy was it to schedule your installation appointment?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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