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Employee & HR

HR Issue Reporting & Resolution Experience Survey

Tracks how employees experience the process of raising issues with HR — from reporting channel and response speed to fairness, confidentiality, and final resolution. Built for HR and People Ops teams auditing their issue-handling process, with an AI follow-up interview that reconstructs exactly what happened in a specific case instead of relying on averaged satisfaction scores.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes on this. We want to understand what it's actually like to raise an issue or concern with HR — good, bad, or in between. Everything you share is confidential and helps us improve the process. About 5-6 minutes.

Q02
選択式必須

In the last 12 months, have you reported an issue or concern to HR (for example, a workplace conflict, policy question, harassment concern, or benefits problem)?

  • Yes, once
  • Yes, multiple times
  • No, but I'm aware of how the process works
  • No, I wouldn't know how to report one
Q03
選択式

Which category best describes the most recent issue you reported to HR?

  • Workplace conflict or interpersonal issue
  • Compensation or benefits
  • Policy clarification
  • Harassment or discrimination
  • Performance management
  • Workload or scheduling
  • Other
Q04
選択式

How did you report this issue?

  • In-person meeting
  • Email
  • Online HR portal or ticketing system
  • Phone call
  • Anonymous hotline or form
  • Other
Q05
評価スケール

How would you rate the speed of HR's initial response after you reported your issue?

範囲: 1 – 5
最小:Much slower than expected最大:Much faster than expected
Q06
マトリクス

Thinking about how your issue was handled, how much do you agree with each statement?

5行 × 5列
  • HR communicated clearly about next steps
  • My issue was kept confidential
  • I was treated fairly and without bias
  • My issue was resolved within a reasonable time
  • HR followed up with me after the resolution
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
オピニオンスケール

Overall, how satisfied are you with how your issue was resolved?

スケール: 1 – 7
最小:Not at all satisfied最大:Extremely satisfied
Q08
AIインタビュー

Explore the respondent's most recently reported HR issue in detail: what actually happened, how the timeline unfolded from report to resolution, and which specific action or piece of communication from HR most shaped their satisfaction. If they rated fairness or confidentiality poorly, probe for the exact moment trust broke down. If they have never reported an issue, ask what would need to be true for them to trust HR enough to do so.

Q09
ランク付け

Rank these possible improvements to HR's issue-handling process in order of what would matter most to you.

  1. Faster initial response times
  2. Clearer communication about process and status
  3. More confidentiality or anonymity in reporting
  4. More consistent outcomes across similar cases
  5. Easier ways to submit a report
  6. More follow-up after the issue is resolved
ドラッグして順位を付ける
Q10
オピニオンスケール必須

Based on your experience, how likely are you to report a future issue or concern to HR?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q11
プルダウン

Which department do you work in? (Optional)

  • Engineering & Product
  • Sales
  • Marketing
  • Customer Support
  • Operations
  • Finance
  • HR/People
  • Other
  • Prefer not to say
Q12
選択式

How long have you worked at the company? (Optional)

  • Less than 1 year
  • 1-3 years
  • 4-7 years
  • 8+ years
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for your honesty. Your responses will be reviewed alongside others (never individually identified) to improve how HR handles employee concerns.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a static intake form by using an AI follow-up interview to reconstruct exactly what happened in the respondent's specific HR case, rather than relying on averaged satisfaction scores
  • Combines structured questions (reporting channel, response speed rating, resolution satisfaction, a fairness/confidentiality matrix, and a ranking of improvement priorities) with open-ended AI probing for depth
  • Captures optional department and tenure data for segmentation while keeping the core flow anonymous and focused on trust and future reporting likelihood
  • Includes transparent chat-style framing at open and close so respondents understand how their responses will be used, supporting honest disclosure of sensitive issues

SurveySparrow

HR Issue Tracking Form Template

This is a fielding-ready form built specifically for logging HR issues, so it's a direct topical match. It appears structured around intake fields (issue type, description, status) rather than a deep post-resolution experience survey. Like most form builders, it relies on fixed questions rather than adaptive follow-up.

優れている点

  • Purpose-built for HR issue tracking, so terminology and fields likely map closely to HR workflows
  • Part of a conversational-style survey product, so the intake experience is probably more engaging than a plain form
  • Ready to deploy quickly for basic issue logging

物足りない点

  • No adaptive AI follow-up to reconstruct the specifics of a respondent's individual case
  • No visible mechanism for automated per-response quality scoring
  • Likely focused on issue logging/tracking rather than measuring fairness, confidentiality, or resolution satisfaction over time

Jotform

Issue Tracking Form Template

This is a generic, general-purpose issue tracking form template, not one built specifically for HR or employee relations use cases. It's fielding-ready as a basic intake/log form but would need significant customization to capture HR-specific concerns like confidentiality and fairness. It's a static form rather than an interview experience.

優れている点

  • Flexible, easy to customize for many issue types beyond HR
  • Simple, familiar form-builder interface for quick setup
  • Likely supports basic file attachments common to issue logging

物足りない点

  • Not tailored to HR issue reporting specifically — no built-in fairness, confidentiality, or resolution-experience questions
  • No adaptive AI follow-up interview or voice interview option to explore what actually happened in a case
  • No automated quality scoring or auto-generated analysis reports

よくあるご質問

「HR Issue Reporting & Resolution Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes on this. We want to understand what it's actually like to raise an issue or concern with…」・「In the last 12 months, have you reported an issue or concern to HR (for example, a workplace conflict, policy question,…」・「Which category best describes the most recent issue you reported to HR?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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