HR Service Responsiveness & Satisfaction Survey

Welcome to the HR Service Experience Survey. This short survey asks about your recent interactions with HR over the past 3 months. Your feedback will help us identify what's working well and where we can improve. • Participation is voluntary, and you may stop at any time. • All responses are confidential and will be reported only in aggregate—no individual responses will be shared with managers or HR staff handling your cases. • There are no right or wrong answers; we value your honest opinions. Estimated time: 5–7 minutes.

In the past 3 months, approximately how many times did you contact HR for help?

• 0 times
• 1–2 times
• 3–5 times
• 6–10 times
• More than 10 times

Thinking about the past 3 months, how long did it typically take to receive a first response from HR?

• Within a few hours
• Within 1 business day
• 2–3 business days
• 4–5 business days
• More than 5 business days
• I did not receive a response
• Not applicable

In the past 3 months, communications I received from HR were clear and easy to understand.

Please rank the following areas where HR should focus improvement efforts, from highest to lowest priority.

1. Faster first responses
2. Faster full resolutions
3. Clearer policies and communications
4. Consistency across cases and teams
5. Proactive status updates

We'd like to understand your HR experience in more depth. Please describe a recent interaction with HR—positive or negative—and what stood out to you.

How long have you been with the company?

• Less than 6 months
• 6–12 months
• 1–2 years
• 3–5 years
• 6–10 years
• More than 10 years
• Prefer not to say

Thank you for completing this survey. Your feedback is valuable and will be used in aggregate to improve HR services for all employees. If you have an urgent HR matter, please contact hr-support@company.com directly.

Which of the following channels have you used to contact HR in the past 3 months? Select all that apply.

• Email
• HR service desk / ticketing system
• Phone or Teams/Slack call
• In-person
• Manager escalated on my behalf
• HR portal or chatbot
• Other
• I did not contact HR

In the past 3 months, HR responded to my inquiries in a timely manner.

In the past 3 months, HR decisions seemed fair and consistent across employees and situations.

Based on your responses in this survey, is there anything else you would like to share about your HR experience?

What is your primary department or function?

• Engineering / IT
• Product
• Sales
• Marketing
• Operations
• Finance
• HR
• Customer Support
• Legal / Compliance
• Other (please specify)

Which HR area did you most recently interact with?

• Payroll
• Benefits
• Recruiting / Talent acquisition
• Employee relations
• Compensation
• Learning & development
• General inquiries
• Other
• Not applicable

How satisfied are you with the total time it took HR to fully resolve your issue(s) in the past 3 months?

What is your employment type?

• Full-time
• Part-time
• Contractor
• Intern / Apprentice
• Prefer not to say

What best describes your job level?

• Individual contributor
• People manager
• Senior leader / Executive
• Prefer not to say

Which region do you primarily work from?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Multiple regions
• Prefer not to say