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Industry-Specific

Internal Knowledge Management Effectiveness Survey

Assesses whether employees can actually find, trust, and contribute to your organization's documentation, wikis, and knowledge base — with an AI follow-up that reconstructs a real moment someone got stuck instead of relying on abstract satisfaction ratings. Built for IT, L&D, and operations teams evaluating or improving a knowledge management system.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for taking a few minutes on this! We're looking at how well our documentation, wiki, and knowledge base actually work for you day to day. Your responses are completely confidential and anonymized. Your honest experience helps us fix what's broken. About 5-6 minutes.

Q02
選択式必須

In a typical week, how often do you search internal documentation or a knowledge base to do your job?

  • Daily or almost daily
  • A few times a week
  • About once a week
  • A few times a month
  • Rarely or never
Q03
オピニオンスケール必須

When you need specific information to do your job, how easy is it to find something accurate?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
選択式必須

Where do you most often go first when you need information you don't already know?

  • Company wiki or knowledge base
  • Shared drive or folder
  • Asking a teammate directly
  • Chat/Slack search
  • Email search
  • A manager or team lead
  • Trial and error / figuring it out myself
Q05
マトリクス必須

How much do you agree with each statement about our current documentation and knowledge base?

5行 × 5列
  • The information I find is accurate
  • The information I find is up to date
  • Content is easy to search and locate
  • It's clear who owns or maintains each document
  • New employees could get up to speed using it alone
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
評価スケール必須

Overall, how satisfied are you with our current knowledge management tool(s)?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q07
選択式必須

In the last 3 months, how often have you added, corrected, or updated a document or wiki page yourself?

  • Never
  • Once
  • A few times
  • Regularly, it's part of my routine
Q08
ベスト・ワースト選択（MaxDiff）必須

Which of these improvements would help you most, and which would help you least?

  • Better search functionality
  • Clear ownership for each page
  • More consistent formatting/templates
  • Faster updates when things change
  • Easier way to flag outdated content
  • AI-assisted search or summaries
  • Better onboarding to the tool itself
  • Fewer duplicate or conflicting pages
各セットで最も良いもの・最も悪いものを選択最も良い:Most helpful最も悪い:Least helpful
Q09
AIインタビュー

Ask the respondent to walk through the most recent specific time they needed information and couldn't find it easily: what they were trying to do, where they looked first, how long it took, and what they ended up doing instead (asking a person, giving up, guessing). Probe for the actual business impact — delay, rework, wrong answer given to a customer — not just frustration. If they say finding information is easy, ask what makes their team's documentation better than others they've encountered.

Q10
選択式

What stops you from contributing more to shared documentation? Select all that apply.

  • Not enough time
  • Unclear where or how to add content
  • Not sure my input is 'official' enough
  • No recognition or incentive to do it
  • Past edits got overwritten or ignored
  • Don't know who to check with before publishing
Q11
オピニオンスケール必須

How likely are you to recommend our current knowledge management tool to a new colleague joining your team?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q12
選択式

Which department or team are you part of?

  • Engineering / IT
  • Operations
  • Sales
  • Customer Support
  • Marketing
  • HR / People
  • Finance
  • Prefer not to say
Q13
選択式

How long have you been with the organization?

  • Less than 6 months
  • 6 months to 2 years
  • 2 to 5 years
  • More than 5 years
  • Prefer not to say
Q14
メッセージ

That's everything, thank you! Your answers, along with everyone else's, will directly shape how we prioritize fixes to our documentation and knowledge base this quarter.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that asks respondents to walk through a real recent moment they got stuck finding information, instead of relying only on abstract satisfaction ratings
  • Combines quantitative measures (opinion scale on findability, rating on tool satisfaction, matrix agreement statements, max-diff prioritization of improvements) with qualitative depth from the AI interview
  • Directly measures contribution behavior (how often employees add or correct documentation) and the specific barriers stopping them from contributing more, not just consumption habits
  • Segments by department and tenure so IT, L&D, and operations teams can see whether pain points differ by team or how long someone has been onboarded onto the knowledge base

QuestionPro

Company - Knowledge Management Survey Template

This is a fielding-ready template covering satisfaction and usage of internal knowledge management systems, similar in topic scope to ours. It relies on standard static question types (ratings, multiple choice) rather than adaptive follow-up, so depth comes from the number of questions asked rather than dynamic probing. Good for benchmarking broad sentiment but not for surfacing specific stuck-moments or root causes in a respondent's own words.

優れている点

  • Purpose-built specifically for knowledge management topic, not a generic repurposed template
  • Backed by an established survey platform with broad template library and distribution tools
  • Likely covers standard KM satisfaction metrics familiar to HR/IT survey designers

物足りない点

  • Static question set with no adaptive AI follow-up to reconstruct a specific real incident where someone couldn't find information
  • No indication of per-response quality scoring or transparent prompt methodology
  • No voice AI interview or guided screen-share task option for observing actual search behavior

よくあるご質問

「Internal Knowledge Management Effectiveness Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes on this! We're looking at how well our documentation, wiki, and knowledge base actually…」・「In a typical week, how often do you search internal documentation or a knowledge base to do your job?」・「When you need specific information to do your job, how easy is it to find something accurate?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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