Internal Company Communications Effectiveness Survey

Hi! We're reviewing how well company communications are working for employees like you — things like emails, town halls, and team updates. Your responses are completely confidential and anonymized. This takes about 8 minutes and your honest feedback helps us fix what's not landing.

Which of the following do you currently rely on most to learn about company news and decisions?

• Company-wide email
• Manager or team meetings
• All-hands or town hall meetings
• Intranet or company portal
• Slack, Teams, or other chat channels
• Word of mouth from coworkers
• Social media or external news

In the last month, how well informed have you felt about company decisions that affect your work?

How much do you agree with each statement about company communications overall?

How would you rate the clarity of the most recent all-hands or town hall meeting you attended?

In a typical week, how often do you actually read company-wide emails or newsletters, rather than just skim or skip them?

• Never — I skip them
• Rarely — just the subject line
• Sometimes — I skim the content
• Usually — I read most of it
• Always — I read it thoroughly

Which of these improvements would make the biggest difference to how you experience company communications?

• More frequent updates from leadership
• Clearer, jargon-free writing
• More opportunities to ask questions live
• Faster communication of changes affecting my job
• More transparency about the reasons behind decisions
• Better organization of information (one place to find things)
• More engaging or visual formats like video or infographics
• More recognition of team or frontline accomplishments

Rank the following channels in the order you'd most prefer to receive important company updates through.

1. Company-wide email
2. All-hands or town hall meetings
3. Intranet or company portal
4. Slack, Teams, or other chat channels
5. Manager one-on-ones
6. Video messages from leadership

Probe the respondent's rating of how informed they feel about company decisions: ask for one specific, recent decision or change that affected their work, walk through exactly how and when they first heard about it, whether the information was clear and arrived with enough lead time, and what would have made it better. If they rated themselves as well informed, find out which channel or moment made that possible so it can be replicated elsewhere.

What's one thing about how the company communicates that you'd change if you could?

Just a few optional background questions to help us compare results across teams.

Which department or function do you primarily work in?

• Sales
• Marketing
• Engineering or Product
• Operations
• Customer Support
• Finance or HR
• Other
• Prefer not to say

How long have you worked at the company?

• Less than 6 months
• 6 months to 2 years
• 2 to 5 years
• More than 5 years
• Prefer not to say

Which best describes your role level?

• Individual contributor
• Manager
• Senior leader or executive
• Prefer not to say

Thanks so much for your honest feedback! Your responses will be combined with your colleagues' to shape a plan for clearer, more useful company communications.