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Industry-Specific

Supplier Service Performance Evaluation Survey

Gathers structured performance ratings and behavioral feedback on a supplier's delivery, quality, and responsiveness, for procurement and vendor management teams conducting periodic reviews. An AI follow-up interview digs into the specific incident behind the lowest-rated area so scorecards reflect what actually happened, not just a number.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for taking a few minutes to evaluate this supplier's performance. Your responses are completely confidential and anonymized. Your honest feedback shapes how we manage the relationship going forward — this should take about 8 minutes.

Q02
選択式必須

How long has your team worked with this supplier?

  • Less than 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • More than 3 years
Q03
マトリクス必須

Rate the supplier's performance on each of the following in the last 6 months.

6行 × 5列
  • On-time delivery
  • Product/service quality
  • Communication responsiveness
  • Pricing and value
  • Problem resolution
  • ほか1件
列: Poor · Below average · Average · Good · Excellent
Q04
オピニオンスケール必須

Overall, how satisfied are you with this supplier?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q05
オピニオンスケール必須

How likely are you to recommend this supplier to another team or business unit in your organization?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
選択式必須

In the last 6 months, how often did this supplier deliver on the agreed date?

  • Almost always on time
  • Occasionally late
  • Frequently late
  • Consistently late
Q07
ベスト・ワースト選択（MaxDiff）

When you think about what matters most in a supplier relationship, which of these do you value most and least?

  • Competitive pricing
  • Product/service quality
  • Delivery reliability
  • Clear communication
  • Responsive technical support
  • Contract/order flexibility
  • Willingness to innovate with us
  • Sustainability practices
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q08
評価スケール必須

How easy is it to get an issue or complaint resolved with this supplier?

範囲: 1 – 5
最小:Very difficult最大:Very easy
Q09
自由回答（長文）

What is the single biggest pain point in working with this supplier right now?

Q10
AIインタビュー

Identify the respondent's single lowest-rated area from the performance ratings or their stated pain point, and reconstruct one specific recent incident behind it: what happened, how it was handled, and what impact it had on their work. If they described a late delivery or unresolved issue, probe whether it was a one-off or a pattern, and what the supplier would need to do differently to prevent a recurrence.

Q11
選択式必須

How likely are you to continue or renew the contract with this supplier when it comes up for review?

  • Definitely will renew
  • Probably will renew
  • Undecided
  • Probably will switch
  • Definitely will switch
Q12
選択式

Which best describes your role in managing this supplier relationship?

  • Procurement/purchasing
  • Operations
  • Finance
  • Technical/engineering
  • Executive/management
Q13
選択式

What is the approximate annual spend your organization has with this supplier?

  • Under $50,000
  • $50,000 to $250,000
  • $250,000 to $1 million
  • Over $1 million
  • Prefer not to say
Q14
メッセージ

That's everything — thank you for the detailed feedback. Your responses feed directly into this supplier's performance scorecard and upcoming contract review.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a matrix rating of delivery, quality, and responsiveness plus overall satisfaction and renewal-likelihood scales, giving a full quantitative scorecard in one flow
  • Pairs a max-diff question on what matters most in supplier relationships with an open-ended pain-point question, capturing priorities alongside raw complaints
  • An AI follow-up interview automatically targets whichever area the respondent rated lowest, asking about the specific incident behind the score instead of leaving it as an unexplained number
  • Segments responses by role and annual spend, so procurement teams can slice results by relationship owner and account size, then hands off into an auto-generated report

QuestionPro

Supplier Service Evaluation Survey Questions + Sample Questionnaire Template

This is a directly comparable static supplier service evaluation template covering similar rating dimensions like delivery and quality. It reads as a sample questionnaire page with reference questions rather than a fully interactive fielding tool shown in-page. Good for teams that just need a standard question list to copy into their own survey.

優れている点

  • Directly on-topic for supplier service evaluation
  • Provides a ready sample question set covering common performance dimensions
  • Backed by an established survey platform with broad distribution features

物足りない点

  • No adaptive follow-up questioning to explore the reasoning behind a low rating
  • No mention of voice-based interviewing or guided screen-share tasks
  • No visible per-response quality scoring or transparent AI prompt methodology

Jotform

Janitorial Services Performance Evaluation Form Template

This is a fielding-ready form, but it's built specifically for evaluating janitorial service providers rather than suppliers generally, so it's a narrower niche than a general procurement/vendor review template. It likely covers cleanliness and service-quality style ratings rather than delivery/contract-spend style supplier metrics. Useful mainly if your target category is literally janitorial services.

優れている点

  • Purpose-built and ready to deploy for a specific service category
  • Simple form-builder format that's easy to customize
  • Backed by Jotform's broader form and workflow ecosystem

物足りない点

  • Static question set with no adaptive AI follow-up on flagged low scores
  • Narrow focus on janitorial services rather than general supplier/vendor management
  • No automated incident-level probing or auto-generated vendor performance report

SurveySparrow

Supplier Quality Evaluation Form Template | Questionnaire to Assess Suppliers & Vendors

This is a relevant, ready-to-use supplier/vendor quality evaluation form covering assessment criteria similar to our scorecard approach. It appears focused on quality assessment specifically, which may be narrower than the delivery, responsiveness, and renewal-intent coverage in our template. It's a conversational-style form product, but nothing on the page indicates adaptive follow-up interviewing.

優れている点

  • On-topic for supplier/vendor quality assessment
  • Conversational form format that may improve completion rates
  • Part of a broader survey platform with reporting and distribution tools

物足りない点

  • No adaptive AI interview to dig into the specific incident behind a low score
  • No voice AI interview or guided screen-share task option
  • No disclosed per-response quality scoring or transparent prompt methodology

よくあるご質問

「Supplier Service Performance Evaluation Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to evaluate this supplier's performance. Your responses are completely confidential and…」・「How long has your team worked with this supplier?」・「Rate the supplier's performance on each of the following in the last 6 months.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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