Mobile Network Quality & Carrier NPS Survey

Welcome to this survey on mobile network and app performance. This survey will take approximately 8–10 minutes to complete. We are interested in your honest experiences with your mobile carrier's network quality, call reliability, and app performance. There are no right or wrong answers — we are interested only in your opinions and experiences. Your participation is entirely voluntary, and you may stop at any time. All responses are confidential and will be reported only in aggregate. Please click 'Next' to begin.

How often do you use mobile data on your smartphone?

• Several times a day
• About once a day
• 3–6 days per week
• 1–2 days per week
• Less than weekly

In the past 30 days, how would you rate the download speed on your mobile network?

Which of the following app categories do you use daily on your mobile device? (Select all that apply)

• Social media
• Messaging / VoIP
• Video streaming
• Music streaming
• Gaming
• Maps / navigation
• Shopping
• Banking / finance
• Ride-hailing / food delivery
• Productivity / email
• Other (please specify)

How likely are you to recommend your current mobile carrier to a friend or colleague?

Based on your responses in this survey, what is one thing your mobile carrier could most improve?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey! Your feedback will be used to help improve mobile network quality and app experiences. Your responses are confidential and will be reported only in aggregate.

Who is your primary mobile carrier?

• AT&T
• Verizon
• T-Mobile (US)
• Vodafone
• Orange
• O2
• Three
• Telstra
• Rogers
• Bell
• Other (please specify)

In the past 30 days, how would you rate the upload speed on your mobile network?

In the past 30 days, how would you rate typical app loading speed on mobile data?

Overall, how satisfied are you with your mobile network experience?

We'd like to learn more about your mobile network and app experience. Our AI moderator will ask a couple of follow-up questions based on your responses.

Which of the following best describes your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

Which mobile operating system do you primarily use?

• Android
• iOS
• Other

In the past 30 days, how would you rate the signal strength and coverage of your mobile network?

How would you rate your ability to stream video without buffering on mobile data?

Please rank the following mobile network attributes from most to least important to you.

1. Coverage where I need it
2. Reliable connection (few outages/drops)
3. Download speed
4. Upload speed
5. Low latency / responsiveness
6. Price / value
7. Customer support
8. Roaming performance

In which region do you currently live?

• Africa
• Asia
• Europe
• North America
• South America
• Oceania
• Middle East

What type of mobile data plan do you have?

• Unlimited
• Limited (data cap)
• Pay-as-you-go
• Not sure

In the past 30 days, how would you rate the clarity and reliability of voice calls on your mobile network?

When your network connection is weak, which of the following are most affected? (Rank from most to least impacted)

1. Loading apps / content
2. Streaming quality
3. Voice call reliability
4. Video calls
5. Online gaming
6. Maps / navigation accuracy
7. Uploading / sharing media

What is the highest level of education you have completed?

• High school or less
• Some college / Associate degree
• Bachelor's degree
• Graduate / Postgraduate degree
• Trade / technical certification
• Other
• Prefer not to say

Approximately how much mobile data do you use in a typical month?

• 0–1 GB
• 1–5 GB
• 5–10 GB
• 10–20 GB
• 20–50 GB
• More than 50 GB
• Not sure

In the past 30 days, how would you rate the responsiveness (low latency) of your mobile network?

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Student
• Homemaker / caregiver
• Unemployed
• Retired
• Prefer not to say

In the past 30 days, how often did you experience network issues (e.g., no signal, slow data, or dropped calls)?

• Never
• Rarely (1–2 times)
• Sometimes (3–5 times)
• Often (6–10 times)
• Very often (11+ times)

In the past 7 days, approximately how many dropped voice calls did you experience?

• None
• 1–2
• 3–5
• 6–10
• More than 10

Where do you most often experience network issues? (Select up to 3)

• At home
• At work or school
• Indoors (public places)
• Outdoors (urban areas)
• Rural or remote areas
• On public transit
• While driving or as a passenger
• During travel or roaming
• Other (please specify)