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Operations & Data

Operations Support Service Quality & NPS Survey

Measures internal stakeholder satisfaction with operations support across resolution speed, communication quality, and professionalism, with NPS benchmarking. Designed for recurring deployment to track service improvement over time.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全23問・約10分
Q01
メッセージ

Welcome to the Operations Support Feedback Survey. We want to understand your recent experience working with the Operations team so we can continuously improve our service. This survey takes approximately 11 minutes to complete. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Please click 'Next' to begin.

Q02
選択式

How many times did you interact with the Operations team in the past 30 days?

  • 0
  • 1–2
  • 3–5
  • 6–10
  • 11 or more
Q03
選択式

Was your request resolved on the first attempt?

  • Yes
  • No
  • Not applicable
Q04
選択式

Approximately how many back-and-forth exchanges occurred before your request was resolved?

  • 0 (resolved immediately)
  • 1–2
  • 3–5
  • 6–10
  • 11 or more
Q05
オピニオンスケール

How would you rate the overall professionalism of the Operations staff you interacted with?

スケール: 1 – 7
最小:Very unprofessional最大:Very professional
Q06
ランク付け

Please rank the following aspects by importance when working with Operations (1 = most important).

  1. Speed of resolution
  2. Clear communication
  3. Accuracy and quality of solution
  4. Professional demeanor
  5. Ownership and accountability
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Q07
自由回答（長文）

What is one change that would most improve your experience with Operations support?

Q08
選択式

What is your primary department or function?

  • Product / Engineering
  • Sales
  • Marketing
  • Finance
  • HR
  • Operations
  • Customer Support
  • Legal / Compliance
  • Other
Q09
メッセージ

Thank you for your time — your feedback helps us continuously improve Operations support. All responses are confidential and will be reported in aggregate only. You may close this window now.

Q10
選択式

Which channel did you primarily use for your most recent interaction?

  • Email
  • Ticketing system
  • Chat / IM
  • Phone
  • In person
  • Other
Q11
選択式

Approximately how long did it take to resolve your request?

  • Same day
  • 1–2 business days
  • 3–5 business days
  • 6–10 business days
  • More than 10 business days
  • Still unresolved
Q12
オピニオンスケール

How satisfied were you with the timeliness of updates and status communications?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q13
選択式

Which of the following behaviors did you observe during your interaction? Select all that apply.

  • Courteous and respectful
  • Listens actively
  • Explains decisions clearly
  • Solution-oriented
  • Took ownership
  • Seemed rushed
  • Dismissive
  • Used heavy jargon (hard to follow)
  • None of the above
Q14
オピニオンスケール

How likely are you to recommend the Operations team to a colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q15
AIインタビュー

We'd like to understand your experience in a bit more depth. An AI moderator will ask you a couple of brief follow-up questions based on your responses.

Q16
選択式

Which best describes your role level?

  • Individual contributor
  • People manager
  • Director / Executive
  • Other
Q17
選択式

Which of the following best describes the type of request?

  • Access or permissions
  • Incident or break/fix
  • Service request
  • How-to or guidance
  • Change request
  • Other (please specify)
Q18
オピニオンスケール

How satisfied were you with the speed at which your request was resolved?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q19
オピニオンスケール

How satisfied were you with the clarity of the information provided?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q20
選択式

How long have you been with the organization?

  • Less than 6 months
  • 6–12 months
  • 1–2 years
  • 3–5 years
  • 6+ years
Q21
選択式

How would you describe the urgency of this request?

  • Routine (no specific deadline)
  • Time-sensitive (needed within a few days)
  • Urgent (same-day or next-day needed)
Q22
オピニオンスケール

How satisfied were you with how proactively the team kept you informed?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q23
選択式

Where are you primarily located?

  • Americas
  • EMEA
  • APAC
  • Other

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview block that lets respondents elaborate in depth on their resolution or communication experience, something static form templates can't replicate
  • Combines quantitative opinion-scale ratings on speed, communication, and professionalism with a dedicated NPS-style 'likelihood to recommend' question for benchmarking
  • Captures process-level context (channel used, urgency, back-and-forth exchanges, first-contact resolution) so low scores can be diagnosed rather than just reported
  • Ends with an open-text improvement question plus segmentation by department, role level, tenure, and location, enabling recurring deployment and trend tracking across stakeholder groups

Jotform

College Facility & Support Service Satisfaction Form Template

This is a static, fielding-ready form aimed at college facility and support service satisfaction rather than internal operations support for staff. It covers general service satisfaction themes but isn't built for recurring internal stakeholder NPS tracking. Useful as a structural reference for satisfaction-form layout, not a direct match for internal ops support use cases.

優れている点

  • Ready-to-deploy drag-and-drop form builder with no setup needed
  • Simple, familiar layout for quick satisfaction feedback collection
  • Part of a large template library so it's easy to customize fields

物足りない点

  • Static question set with no adaptive follow-up probing based on responses
  • No built-in NPS benchmarking or per-response quality scoring
  • No transparent methodology or AI moderation of open-ended answers

QuestionPro

Customer Support Service Evaluation Survey Template

A template built for evaluating external customer support interactions rather than internal operations stakeholders, but it overlaps on core themes like resolution and service quality. It's a ready-to-use static survey template, not an adaptive interview experience. Good for basic recurring satisfaction pulses but limited in diagnostic depth.

優れている点

  • Established survey platform with broad reporting and analytics tooling
  • Pre-built structure covering common support-quality dimensions
  • Supports recurring survey deployment across customer touchpoints

物足りない点

  • No adaptive AI-driven follow-up questioning — all questions are fixed in advance
  • No voice AI interview or guided screen-share task option
  • No published per-response quality scoring methodology

SurveySparrow

Service Quality Questionnaire Template

A general-purpose service quality feedback template that could be adapted for internal support teams, though it's framed generically rather than specifically for internal operations stakeholders with NPS benchmarking. It's a static, conversational-style form rather than an AI-moderated interview. Suitable for quick recurring pulse checks but not deep qualitative probing.

優れている点

  • Conversational form style that improves completion experience
  • Reusable template designed for recurring feedback collection
  • Simple scaled questions covering core service-quality dimensions

物足りない点

  • No adaptive AI follow-up interviews — question flow is predetermined
  • No automated per-response scoring or quality flagging
  • No voice-based interview modality for richer qualitative feedback

よくあるご質問

「Operations Support Service Quality & NPS Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が23問含まれており、最初の設問は次のとおりです：「Welcome to the Operations Support Feedback Survey. We want to understand your recent experience working with the Operati…」・「How many times did you interact with the Operations team in the past 30 days?」・「Was your request resolved on the first attempt?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、23問を約10分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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