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Customer Experience

Moving Company Customer Satisfaction Survey

Evaluates the full moving experience — quote accuracy, how carefully the crew handled belongings, on-time performance, and how damage or loss was resolved — for moving and relocation companies. An AI follow-up digs into what actually happened during the move that a rating alone can't capture.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for choosing us for your recent move! We'd love your honest feedback on how it went — it takes about 8 minutes and helps our crews and estimators improve. Your responses are completely confidential and anonymized.

Q02
選択式必須

How would you describe your recent move?

  • Local move (same city/area)
  • Long-distance move
  • International move
  • Office or commercial move
Q03
選択式必須

How did your final bill compare to the original quote you were given?

  • Lower than quoted
  • About the same as quoted
  • Slightly higher than quoted
  • Significantly higher than quoted
Q04
マトリクス必須

Thinking about the crew who handled your move, how much do you agree with each statement?

4行 × 5列
  • They handled my belongings with care
  • They communicated clearly throughout the move
  • They arrived within the promised time window
  • They worked efficiently without unnecessary delays
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
オピニオンスケール必須

How satisfied were you with the total time the move took, from arrival to completion?

スケール: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q06
選択式必須

Did any of your belongings get damaged or lost during the move?

  • No damage or loss
  • Minor damage, easily repaired
  • Moderate damage, item needed replacement
  • Significant damage or loss
Q07
選択式

If damage or loss occurred, how satisfied were you with how the company resolved it (claims, repairs, or compensation)?

  • No damage occurred
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Q08
評価スケール必須

Overall, how would you rate your moving experience?

範囲: 1 – 5
最小:Poor最大:Excellent
Q09
オピニオンスケール必須

How likely are you to recommend our moving company to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
AIインタビュー

Reconstruct what actually happened on move day, anchored on the respondent's damage/loss answer and overall rating. If they reported any damage or loss, probe exactly what happened, whether they filed a claim, and how the resolution process felt. If no damage occurred, probe the single moment during the move (quote call, packing, loading, delivery) that most shaped their satisfaction, and what would have made the experience a 10/10.

Q11
選択式

How likely are you to use this moving company again for a future move?

  • Definitely will
  • Probably will
  • Not sure
  • Probably won't
  • Definitely won't
Q12
選択式

What size was your move?

  • Studio or 1 room
  • 1-2 bedroom home
  • 3-4 bedroom home
  • 5+ bedroom home or office
  • Prefer not to say
Q13
選択式

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q14
メッセージ

That's everything — thank you for sharing your experience! Your feedback goes directly to our operations team and helps us coach crews and improve how we handle quotes and claims.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a moving-specific matrix question on crew handling behaviors (care, professionalism) rather than generic service ratings
  • Captures quote-to-final-bill accuracy directly, a pain point unique to moving services that generic CSAT templates don't ask about
  • Uses an AI follow-up interview to reconstruct exactly what happened during the move, anchored on any reported damage or loss, going beyond a static damage checkbox
  • Combines quantitative scores (opinion scale, rating, NPS-style recommend question) with automated per-response quality scoring and an auto-generated report, so low-quality free-text answers don't slip through

Jotform

Moving Company Damage Claim Form Template

This is a claims-intake form for documenting damaged items after a move, not a full satisfaction survey — it's built to collect claim details rather than evaluate the overall moving experience. It's useful for the damage-resolution piece of the journey but doesn't cover quote accuracy, crew conduct, or timeliness. It's a static, fielding-ready form rather than an adaptive interview.

優れている点

  • Purpose-built for the moving industry so field labels match damage-claim workflows
  • Fielding-ready and easy to embed for claims processing
  • Free-form and file-upload fields likely support photo/description evidence for claims

物足りない点

  • No adaptive follow-up questioning — respondents can't be probed further on ambiguous or vague damage descriptions
  • Limited to the damage-claim moment, not the full move experience (quote, crew, timing)
  • No automated quality scoring or auto-generated satisfaction report

QuestionPro

Service Evaluation Survey Questions + Sample Questionnaire Template

This is a generic service-evaluation template and question bank, not tailored to moving companies specifically — it reads more like a customer-service question guide than a ready-to-field moving survey. Teams would need to substantially rewrite items to capture moving-specific concerns like quote accuracy or crew handling. It's a solid reference for generic CSAT phrasing but not an out-of-the-box fit.

優れている点

  • Broad, well-established question library for general service quality
  • Backed by a mature survey platform with reporting and distribution tools
  • Useful as a customization starting point across many service industries

物足りない点

  • Not industry-specific — no built-in questions about moving quotes, crew care, or damage resolution
  • Static question set with no adaptive AI probing into what actually happened
  • No transparent prompt methodology or per-response quality scoring

SurveyMonkey

Customer Satisfaction Survey Template

A generic, industry-agnostic customer satisfaction template — well-suited as a general baseline but not designed around moving-specific pain points like quote drift, crew conduct, or damage claims. It's a mature, fielding-ready form with strong distribution and reporting tools behind it. Any moving-specific detail would have to be manually added.

優れている点

  • Established, broadly trusted survey platform with wide distribution options
  • Fielding-ready with reporting dashboards out of the box
  • Simple template that's quick to customize for basic CSAT needs

物足りない点

  • No moving-industry-specific questions on quotes, crew care, or damage/loss resolution
  • Fixed-question format with no adaptive or voice AI follow-up to dig into what happened
  • No automated per-response quality scoring or transparent AI prompt visibility

SurveySparrow

FREE Customer Satisfaction Survey Template

Another generic CSAT template, free to use, but not tailored to the moving industry — no questions on quotes, crew handling, or damage resolution specific to relocations. It's conversational in style, which is a plus for engagement, but still a static question flow. Best viewed as a general-purpose starting point rather than a moving-specific solution.

優れている点

  • Free and easy to deploy for basic satisfaction tracking
  • Conversational UI style may improve completion rates versus plain forms
  • Generic enough to reuse across many business types quickly

物足りない点

  • No moving-specific content (quote accuracy, crew care, damage/loss handling)
  • No adaptive AI or voice interview capability to follow up on open-ended issues
  • No automated quality scoring or auto-generated analytical report

よくあるご質問

「Moving Company Customer Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for choosing us for your recent move! We'd love your honest feedback on how it went — it takes about 8 minutes an…」・「How would you describe your recent move?」・「How did your final bill compare to the original quote you were given?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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