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Customer Experience

Home Services Customer Satisfaction Survey

Measures how well contractors, plumbers, and cleaners deliver on quote accuracy, punctuality, workmanship, and trust after a completed job. Built for home service businesses tracking repeat-hire risk, with an AI follow-up that digs into the specific moment trust was won or lost rather than a generic satisfaction score.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for having us out! We'd love to hear how the job went — your honest feedback helps the team improve. Your responses are completely confidential and anonymized. This will take about 7 minutes.

Q02
選択式必須

What type of service did you have done most recently?

  • Plumbing
  • Electrical
  • General contracting / remodeling
  • House cleaning
  • HVAC
  • Landscaping / lawn care
  • Other
Q03
オピニオンスケール必須

How closely did the final price match the original quote you were given?

スケール: 1 – 5
最小:Much higher than quoted最大:Exactly as quoted (or lower)
Q04
選択式必須

How would you describe the technician's or crew's arrival time for the appointment?

  • Arrived early
  • Arrived on time / within the given window
  • Arrived up to 30 minutes late
  • Arrived more than 30 minutes late without notice
  • Rescheduled or no-showed without notice
Q05
評価スケール必須

How would you rate the overall quality of the work performed?

範囲: 1 – 5
最小:Poor最大:Excellent
Q06
マトリクス必須

How much do you agree with each statement about this job?

4行 × 5列
  • The technician or crew was professional and courteous
  • The work area was left clean when they finished
  • They communicated clearly about scope, timeline, and any changes
  • I trust this company to do quality work
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
ベスト・ワースト選択（MaxDiff）必須

When hiring a home service professional, which of these matter most to you and which matter least?

  • Accurate, upfront pricing
  • Showing up on time
  • Quality of the finished work
  • Clear communication throughout the job
  • Leaving the space clean afterward
  • Trustworthiness / feeling safe having them in your home
  • Responsiveness if something goes wrong
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q08
オピニオンスケール必須

How likely are you to recommend this company to a friend or neighbor?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
選択式必須

Would you hire this company again for future home service needs?

  • Definitely yes
  • Probably yes
  • Not sure
  • Probably not
  • Definitely not
Q10
AIインタビュー

Reconstruct the specific moment in this job that most shaped the respondent's trust in the company — anchor on their most recent visit and ask what actually happened, not how they felt in the abstract. If the quote didn't match the final price, probe exactly how the change was explained and whether it felt fair. If they said they'd 'probably not' or 'definitely not' hire the company again, dig into the single biggest reason and whether it was a one-time issue or a pattern.

Q11
選択式

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q12
選択式

Do you own or rent your home?

  • Own
  • Rent
  • Other
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for the detailed feedback! Your answers go straight to the team to recognize great work and fix what didn't go well.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Built specifically for home services (plumbers, cleaners, contractors), with questions on quote-vs-final-price accuracy, arrival/punctuality, and workmanship rather than generic CSAT wording.
  • The AI follow-up interview question reconstructs the exact moment that shaped the customer's trust — a level of causal detail no static form or scale-only survey can capture.
  • Includes a best-worst trade-off on what matters most when hiring and a direct 'would you hire again' item, giving repeat-hire risk signal a generic satisfaction score misses.
  • Runs on transparent, published prompts and automated per-response quality scoring, with a free tier and $50/mo Business plan (no academic pricing tier).

Jotform

200+ Customer Satisfaction Evaluation Forms

This is a category/index page listing 200+ generic customer satisfaction form templates, not a single home-services-specific survey ready to field. It offers broad drag-and-drop customization but would require building the home-services logic (quote accuracy, trust-moment probing) from scratch.

優れている点

  • Large library of customizable form templates across many industries
  • Mature drag-and-drop form builder with wide integration options

物足りない点

  • No adaptive AI follow-up or automated per-response quality scoring — static form fields only
  • It's a generic template collection, not a purpose-built home-services trust/repeat-hire survey

QuestionPro

Customer satisfaction survey questions | Customer satisfaction survey example

A generic customer satisfaction template usable across many industries, backed by an established survey platform with solid reporting. It is not tailored to home services and lacks any mechanism to probe why trust was won or lost on a specific job.

優れている点

  • Established enterprise survey platform with analytics/reporting features
  • Flexible question types and customizable templates

物足りない点

  • No adaptive AI interview to dig into the specific trust moment — just static rating/scale questions
  • No home-services-specific items like quote-accuracy or arrival-time framing

SurveySparrow

FREE Customer Satisfaction Survey Template

A free, generic conversational-style CSAT template aimed at general business use, not specifically home services. It's ready to field quickly but relies on fixed question flows rather than adaptive probing.

優れている点

  • Conversational survey format that may feel more engaging than plain forms
  • Free to use and quick to deploy

物足りない点

  • No adaptive AI follow-up or automated quality scoring per response
  • Generic CSAT content, not built around home-services trust/repeat-hire questions

よくあるご質問

「Home Services Customer Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for having us out! We'd love to hear how the job went — your honest feedback helps the team improve. Your respons…」・「What type of service did you have done most recently?」・「How closely did the final price match the original quote you were given?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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