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Nonprofit & Civic

Nonprofit Donor Satisfaction & Stewardship Survey

Measures donor perceptions of nonprofit communications clarity, online giving usability, and post-gift stewardship to identify key drivers of satisfaction and retention.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全30問・約13分
Q01
メッセージ

Welcome, and thank you for sharing your experience with us! This survey takes approximately 13 minutes. Your responses are completely confidential and will be reported only in aggregate to help us improve how we communicate with and serve our donors. There are no right or wrong answers — we simply want your honest opinions. Participation is voluntary and you may stop at any time.

Q02
プルダウン

How long have you supported our organization?

  • First-time donor
  • Less than 1 year
  • 1–3 years
  • 4–6 years
  • 7+ years
  • Not sure
Q03
オピニオンスケール

Thinking about the communications you noticed, how clearly did they convey our mission?

スケール: 1 – 5
最小:Not at all clear最大:Extremely clear
Q04
選択式

In the last 12 months, have you made a donation to us? (Select all that apply.)

  • Yes, online
  • Yes, via a third-party platform (e.g., Facebook, GoFundMe)
  • Yes, by mail or check
  • Yes, in person or at an event
  • Not in the last 12 months
Q05
選択式

In the last 12 months, which of the following have you received from us? (Select all that apply.)

  • Thank-you email within 24 hours
  • Mailed receipt or letter
  • Impact updates or stories
  • Invitation to an event or webinar
  • Thank-you phone call
  • Personalized note from staff
  • Survey request
  • None of these
Q06
オピニオンスケール

Overall, how satisfied are you with your experience as a donor to our organization?

スケール: 1 – 7
最小:Not at all satisfied最大:Extremely satisfied
Q07
AIインタビュー

Thank you for your survey responses. We'd love to understand a bit more about what drives your connection to our organization and what would make your experience even better. Please share your thoughts and our AI interviewer will follow up.

Q08
プルダウン

What is your age?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q09
メッセージ

Thank you for your time and thoughtful feedback! Your input directly helps us improve how we communicate, serve, and thank our supporters.

Q10
選択式

In the past 6 months, which of the following communications from us did you notice? (Select all that apply.)

  • Email newsletter
  • Social media posts
  • Website stories or blog
  • Event presentation or webinar
  • Annual report or impact report
  • Direct mail piece
  • Press or news coverage
  • Other
Q11
オピニオンスケール

How clearly did our communications show the impact of donor contributions?

スケール: 1 – 5
最小:Not at all clear最大:Extremely clear
Q12
選択式

In the last 12 months, did you visit our online donation page, even if you did not complete a gift?

  • Yes
  • No
Q13
オピニオンスケール

How would you describe the frequency of updates you received from us in the last 6 months?

スケール: 1 – 7
最小:Far too infrequent最大:Far too frequent
Q14
オピニオンスケール

How likely are you to make another donation to our organization in the next 12 months?

スケール: 1 – 7
最小:Not at all likely最大:Extremely likely
Q15
自由回答（長文）

Based on your responses in this survey, is there anything else you would like to share about your experience as a donor?

Q16
選択式

Which best describes your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q17
オピニオンスケール

How authentic and genuine do our stories and updates feel to you?

スケール: 1 – 5
最小:Not at all authentic最大:Extremely authentic
Q18
オピニオンスケール

How easy was it to complete or attempt an online donation?

スケール: 1 – 5
最小:Very difficult最大:Very easy
Q19
オピニオンスケール

Our thank-you messages feel personal and genuine.

スケール: 1 – 5
最小:Strongly disagree最大:Strongly agree
Q20
オピニオンスケール

How likely are you to recommend our organization to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q21
プルダウン

In which region do you currently live?

  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q22
オピニオンスケール

How clearly do our communications explain how donated funds are used?

スケール: 1 – 5
最小:Not at all clear最大:Extremely clear
Q23
選択式

Which issues, if any, did you encounter during your online donation experience? (Select all that apply.)

  • Confusing or unclear form fields
  • Too many steps or pages
  • Preferred payment method not available
  • Errors or timeouts
  • Page felt insecure or untrustworthy
  • Hard to change amount or frequency
  • Mobile layout or responsiveness issues
  • Tribute or matching options were confusing
  • Slow load times
  • None of the above
  • Other
Q24
オピニオンスケール

Impact updates I receive are relevant and informative.

スケール: 1 – 5
最小:Strongly disagree最大:Strongly agree
Q25
自由回答（長文）

Is there anything about our story or message that you would like to see explained differently or in more detail?

Q26
選択式

Which of the following donation page elements most increase your trust? (Select up to 3.)

  • Clear impact statistics or testimonials
  • Recognizable payment options (e.g., PayPal, Apple Pay)
  • Security badges or SSL indicators
  • Transparent fees and use-of-funds breakdown
  • Matching gift or employer match information
  • Privacy policy and data use clarity
Q27
オピニオンスケール

Our communications make me feel valued as a supporter.

スケール: 1 – 5
最小:Strongly disagree最大:Strongly agree
Q28
自由回答（長文）

What would make donating online smoother or more reassuring?

Q29
選択式

How often would you like to receive impact updates from us?

  • Monthly
  • Every 2 to 3 months
  • Twice per year
  • Once a year
  • Only after I donate
  • I prefer not to receive updates
Q30
選択式

Which channels do you prefer for receiving updates from us? (Select up to 3.)

  • Email
  • Text message (SMS)
  • Postal mail
  • Phone call
  • Social media
  • Website donor portal
  • WhatsApp or chat app
  • Other

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured opinion-scale ratings on communications clarity, message authenticity, and impact reporting with an adaptive AI follow-up interview that probes the reasons behind a donor's specific answers, rather than stopping at a static scale.
  • Dedicated block on the online giving experience (ease of completing a donation, specific issues encountered, and which trust signals matter) paired with open-text prompts asking what would make giving smoother.
  • Full post-gift stewardship section covering update frequency, personalization of thank-yous, relevance of impact updates, and preferred channels/cadence for future communications.
  • Closes the donor lifecycle with overall satisfaction, re-donation likelihood, and recommendation questions, plus a final open-text reflection tied back to the respondent's own earlier answers.

QuestionPro

Nonprofit Donor Feedback Survey Questions + Sample Survey Template

This is QuestionPro's donor feedback template/question guide for nonprofits, making it the most directly comparable page in this set. It reads as a ready-made question bank rather than a described end-to-end research workflow, and the page doesn't indicate any adaptive interviewing or scoring layer. Still a reasonable starting point for teams wanting standard donor-satisfaction question wording.

優れている点

  • Purpose-built for the nonprofit donor feedback use case, so question wording is directly relevant to this audience
  • Backed by QuestionPro's established survey platform with broad distribution and reporting tooling
  • Likely offers a sizeable set of pre-written donor questions to draw from

物足りない点

  • Presents fixed questions only, with no adaptive AI follow-up that probes individual responses further
  • No voice AI interview option for donors who'd rather talk through feedback than type it
  • No indication of automated per-response quality scoring or transparent AI prompt methodology

よくあるご質問

「Nonprofit Donor Satisfaction & Stewardship Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が30問含まれており、最初の設問は次のとおりです：「Welcome, and thank you for sharing your experience with us! This survey takes approximately 13 minutes. Your responses a…」・「How long have you supported our organization?」・「Thinking about the communications you noticed, how clearly did they convey our mission?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、30問を約13分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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