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Customer Experience

Post-Purchase Delivery Experience & NPS Survey

Measures end-to-end delivery experience from order placement through last-mile handoff, capturing satisfaction, communication quality, issue incidence, and NPS for e-commerce and logistics teams.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全19問・約9分
Q01
メッセージ

Welcome to our Delivery Experience Survey. We're conducting this research to understand and improve the delivery experience. This survey takes approximately 9 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we're interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate for internal research purposes. Please click 'Next' to begin.

Q02
選択式

Have you received a delivery from an online or phone order in the past 30 days?

  • Yes
  • No
Q03
プルダウン

How did you place your most recent order?

  • Website
  • Mobile app
  • Phone call
  • In-person
  • Marketplace (e.g., Amazon, eBay)
  • Other
Q04
選択式

Which updates did you receive for this delivery? Please select all that apply.

  • Order confirmation
  • Dispatch/shipped notification
  • Out-for-delivery alert
  • Delivery window update
  • Delivery attempt/missed notice
  • Courier contacted me directly (call or text)
  • Proof-of-delivery photo
  • I did not receive any updates
Q05
プルダウン

How was your order handed off to you?

  • Received directly from courier
  • Left at door/porch
  • Left with building staff/concierge
  • Locker pickup
  • Click & collect (store pickup)
  • Other
Q06
オピニオンスケール

Overall, how satisfied were you with your delivery experience?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q07
自由回答（長文）

What one change would have most improved your delivery experience?

Q08
プルダウン

What is your age?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q09
メッセージ

Thank you for completing this survey. Your feedback will directly help us improve future delivery experiences.

Q10
オピニオンスケール

How easy or difficult was it to place your order?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q11
オピニオンスケール

How timely were the delivery updates you received?

スケール: 1 – 7
最小:Not at all timely最大:Extremely timely
Q12
オピニオンスケール

How satisfied or dissatisfied were you with the delivery handoff?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q13
オピニオンスケール

How likely are you to recommend this company's delivery service to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q14
AIインタビュー

Based on your survey responses, we'd like to explore your delivery experience in a bit more detail. A few brief follow-up questions will appear below.

Q15
選択式

How do you describe your gender?

  • Man
  • Woman
  • Non-binary / gender diverse
  • Prefer not to say
Q16
オピニオンスケール

How accurate were the delivery updates you received?

スケール: 1 – 7
最小:Not at all accurate最大:Extremely accurate
Q17
選択式

Which issues, if any, occurred during delivery or handoff? Please select all that apply.

  • Package was damaged
  • Items missing or incorrect
  • Delivered to wrong location
  • Arrived outside the stated window
  • No delivery notification
  • Unprofessional courier behavior
  • Required signature not collected
  • No issues occurred
  • Other
Q18
プルダウン

In which region do you currently reside?

  • Africa
  • Asia
  • Europe
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q19
プルダウン

Compared to the promised delivery date, when did your order actually arrive?

  • 2 or more days early
  • 1 day early
  • On the promised date
  • 1 day late
  • 2 or more days late
  • I don't remember the promised date

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Captures the full delivery journey—from ordering ease to update timeliness/accuracy to handoff satisfaction—rather than just transactional order details
  • Includes an AI follow-up interview that adapts to each respondent's prior answers, letting dissatisfied customers explain issues in their own words instead of forcing them into fixed multiple-choice options
  • Combines quantitative satisfaction and NPS scoring with an open-text 'one change' question and demographic breakdowns for segmented reporting
  • Built-in transparent prompts and automated report generation mean e-commerce/logistics teams get analyzable results without manual coding of open-ended feedback

Jotform

200+ Delivery Order Templates

This is a template gallery/category page listing many delivery order forms rather than a single fielding-ready customer experience survey. It's geared toward capturing order/shipping details (what was ordered, addresses, quantities) rather than measuring satisfaction or NPS. Useful as a form-builder starting point, but not built for experience research.

優れている点

  • Large library of pre-built delivery order form variations to choose from
  • Drag-and-drop form builder for quick customization
  • Covers many delivery/logistics use cases, not just one industry

物足りない点

  • Static form fields with no adaptive follow-up questioning based on answers
  • Focused on order/shipment data capture, not satisfaction, communication quality, or NPS measurement
  • No published methodology for how questions were validated for experience research

SurveySparrow

Free Delivery Order Form Template

Positioned as an order form for shipping companies to log delivery/order details, not as a post-delivery satisfaction or NPS instrument. It shares SurveySparrow's conversational form styling but the template's purpose is operational (capturing order specifics) rather than measuring delivery experience quality.

優れている点

  • Conversational, chat-style form format that may feel approachable to respondents
  • Free template lowers barrier to entry for shipping companies
  • Fits directly into SurveySparrow's existing survey platform

物足りない点

  • No adaptive AI probing—responses don't trigger follow-up questions
  • Designed for order intake, not for measuring satisfaction, issue incidence, or NPS after delivery
  • No automated quality scoring of open responses

Typeform

Delivery Order Form Template

A Typeform delivery order form for collecting order/shipping information, using Typeform's signature one-question-at-a-time interface. It is not structured as an end-to-end delivery experience or NPS survey and lacks dedicated satisfaction, communication, or handoff-quality questions.

優れている点

  • Clean, mobile-friendly one-question-at-a-time UI
  • Easy to embed or share via link
  • Simple logic branching available within Typeform's builder

物足りない点

  • No voice AI or adaptive interview capability—purely static question sequences
  • Template content centers on order details, not satisfaction/NPS/issue tracking
  • No automated per-response quality scoring or auto-generated experience reports

よくあるご質問

「Post-Purchase Delivery Experience & NPS Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が19問含まれており、最初の設問は次のとおりです：「Welcome to our Delivery Experience Survey. We're conducting this research to understand and improve the delivery experie…」・「Have you received a delivery from an online or phone order in the past 30 days?」・「How did you place your most recent order?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、19問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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