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Customer Experience

Post-Purchase NPS & Loyalty Driver Survey

Measures Net Promoter Score and identifies key drivers of recommendation among recent customers, providing actionable insights to improve retention, referrals, and overall customer experience.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Welcome, and thank you for taking a few minutes to share your feedback about your recent purchase. This survey takes approximately 7 minutes. Your responses are confidential and will be reported only in aggregate to help us improve our products and services. Participation is entirely voluntary—there are no right or wrong answers, and you may stop at any time.

Q02
プルダウン

When was your most recent purchase with us?

  • Within the past 7 days
  • 8–14 days ago
  • 15–30 days ago
  • 1–3 months ago
  • More than 3 months ago
Q03
オピニオンスケール

On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q04
選択式

Which of the following factors most influenced your recommendation score? Please select up to three.

  • Product quality
  • Price / value for money
  • Shipping / delivery speed
  • Delivery reliability
  • Customer service
  • Website / app usability
  • Product selection / availability
  • Returns / exchanges process
  • Promotions or discounts
  • Sustainability or brand ethics
  • Other (please specify)
Q05
自由回答（長文）

What is one thing we could improve about your experience?

Q06
プルダウン

What is your age group?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q07
メッセージ

Thank you for taking the time to share your feedback. Your responses will help us improve your future experience. Have a great day!

Q08
選択式

Did you experience any issues with your most recent order?

  • No issues
  • Minor issue, resolved quickly
  • Major issue, resolved eventually
  • Issue not yet resolved
Q09
AIインタビュー

What is the main reason for the score you just gave?

Q10
オピニオンスケール

How would you rate your overall satisfaction with your most recent purchase?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q11
自由回答（長文）

Based on your responses in this survey, is there anything else you would like to share about your experience with us?

Q12
プルダウン

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q13
プルダウン

Where do you live?

  • United States
  • Canada
  • United Kingdom
  • European Union
  • Australia / New Zealand
  • Other region
  • Prefer not to say

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single NPS score with an AI follow-up interview that automatically probes 'why did you give that score?' for richer, self-explanatory verbatims
  • Combines quantitative measures (0-10 NPS scale, satisfaction rating, multiple-choice driver factors) with open-text follow-ups to surface actionable improvement themes, not just a number
  • Includes demographic and purchase-timing context (age group, gender, location, recent purchase date) so retention and referral drivers can be segmented
  • Every AI-generated question and follow-up prompt is transparent and viewable, and responses are auto-scored for quality with an auto-generated report, removing manual analysis work

SurveySparrow

Customer Net Promoter Score (NPS) Template

A ready-to-field NPS template covering the core recommendation question and standard follow-ups. It's built on SurveySparrow's conversational-form UI, which gives a friendlier feel than a static grid, but the flow is templated rather than adaptive. Useful as a quick-deploy option for teams wanting a simple, no-frills NPS survey.

優れている点

  • Conversational, chat-style form UI that feels more engaging than a traditional grid survey
  • Purpose-built specifically for NPS measurement, so setup is fast
  • Backed by an established survey platform with broader distribution and reporting tools

物足りない点

  • Fixed follow-up questions rather than adaptive AI probing tailored to each respondent's score
  • No voice-based interview option for richer verbal feedback
  • No published per-response quality scoring or transparent prompt methodology

QuestionPro

Net Promoter Score survey template | NPS survey template and questions

A comprehensive NPS template/resource page with sample questions and guidance, positioned within QuestionPro's broader enterprise survey suite. It reads partly as a template and partly as an educational guide on NPS methodology, so the fielding-ready survey itself may need customization. Strong for teams already invested in QuestionPro's analytics ecosystem.

優れている点

  • Extensive supporting content explaining NPS best practices alongside the template
  • Part of a mature enterprise platform with advanced dashboarding and segmentation
  • Question bank covers multiple NPS-related question types

物足りない点

  • Static question list with no adaptive AI follow-up interviewing based on individual responses
  • No voice AI interview capability
  • Page functions partly as a guide/reference rather than a purely fielding-ready survey instrument

SurveyMonkey

Net Promoter Score Survey Template

A standard, well-known NPS template on a widely used survey platform, offering quick setup and integration with SurveyMonkey's analytics and benchmarking features. It covers the core recommendation question but relies on static, pre-written follow-ups rather than dynamic questioning. Good for teams wanting a familiar, low-effort starting point.

優れている点

  • Widely recognized platform with strong reliability and broad integrations
  • Built-in benchmarking and reporting features for NPS tracking over time
  • Simple, fast setup for teams already using SurveyMonkey

物足りない点

  • No adaptive AI-driven follow-up questioning — all respondents see the same fixed question set
  • No voice AI interview or screen-share task capability
  • No transparent, per-question AI prompt methodology or automated quality scoring of responses

よくあるご質問

「Post-Purchase NPS & Loyalty Driver Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Welcome, and thank you for taking a few minutes to share your feedback about your recent purchase. This survey takes app…」・「When was your most recent purchase with us?」・「On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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