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Product & UX

Product & Service Design Feedback Survey

Captures how people actually use your product or service, which features matter most, and where the experience breaks down — with an AI follow-up that digs into the specific moment a respondent got stuck or frustrated. Built for product, UX, and service design teams shaping a roadmap.

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Product & Service Design Feedback Survey

Thanks for taking a few minutes to help us improve the product/service you use! We want to understand what's working, what's not, and what to build next. Your responses are completely confidential and anonymized. About 5-6 minutes, and there are no wrong answers.

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デフォルト テーマ。色とフォントは自由に変更できます。

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全9問・約6分
メッセージ

Thanks for taking a few minutes to help us improve the product/service you use! We want to understand what's working, what's not, and what to build next. Your responses are completely confidential and anonymized. About 5-6 minutes, and there are no wrong answers.

Q01
選択式必須

In the last 30 days, how often have you used the product/service?

  • Daily
  • A few times a week
  • About once a week
  • A few times this month
  • Once or not at all
Q02
マトリクス必須

How would you rate the product/service on each of the following?

5行 × 5列
  • Ease of use
  • Reliability (works as expected)
  • Value for the price
  • Quality of support/help when needed
  • Overall design and feel
列: Poor · Fair · Good · Very good · Excellent
Q03
ベスト・ワースト選択（MaxDiff）必須

From this list of possible improvements, which would matter most and least to you?

  • Faster load times
  • A mobile app
  • Better customer support
  • Lower price/more flexible plans
  • More customization options
  • Integrations with other tools
  • Simpler onboarding
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q04
オピニオンスケール必須

How likely are you to recommend this product/service to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q05
選択式

Which best describes the main job you're using this product/service to get done?

  • Managing daily tasks
  • Collaborating with a team
  • Tracking performance/data
  • Serving my own customers
Q06
AIインタビュー

Focus on the respondent's lowest-rated attribute from the ratings battery or the improvement they ranked as mattering most. Ask them to walk through the last specific time it caused a problem: what they were trying to do, exactly where it broke down, and what they did instead. If they can't recall a concrete instance, ask what would need to change for it to actually affect their decision to keep using the product/service.

Q07
ランク付け

Rank these potential changes in the order you'd most want to see them shipped.

  1. A redesigned dashboard
  2. A new pricing tier
  3. Faster support response
  4. New integrations with other tools
ドラッグして順位を付ける
Q08
選択式

Which best describes your role?

  • Individual contributor
  • Team lead / manager
  • Director / senior leader
  • Owner / founder
  • Prefer not to say
Q09
選択式

How large is your organization?

  • Just me
  • 2-10 people
  • 11-50 people
  • 51-200 people
  • 201+ people
  • Prefer not to say
メッセージ

That's everything — thank you! Your ratings and comments will feed directly into our product roadmap and design priorities for the next release.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a ratings battery (multiple-choice usage frequency, attribute matrix, opinion-scale recommend question) plus an AI follow-up interview that automatically targets each respondent's lowest-rated attribute or point of friction, instead of leaving that detail unexplored
  • Combines quantitative prioritization tools (MaxDiff and ranking exercises on possible improvements) with open-ended probing, so you get both 'what matters most' and 'why' in one flow
  • Segments responses by job-to-be-done, role, and organization size, so roadmap priorities can be cut by user segment, not just averaged across everyone
  • Automatically compiles ratings, rankings, and AI-probed comments into a single report, with transparent, viewable prompts for how the follow-up questioning worked

QuestionPro

Product/Service Design Survey Template

A fielding-ready survey template covering product/service design feedback, comparable in scope to standard satisfaction and usage surveys. It relies on fixed question sets rather than dynamic probing, so follow-up depends on how many optional open-text boxes are built in manually. Reporting is handled through QuestionPro's standard analytics dashboards.

優れている点

  • Purpose-built template specifically for product/service design feedback
  • Backed by an established survey platform with broad question-type support and analytics
  • Likely customizable within QuestionPro's builder before fielding

物足りない点

  • No adaptive AI interview that follows up on a respondent's specific low-rated attribute or moment of frustration
  • No voice AI interview option
  • No published per-response quality scoring or transparent AI prompt methodology

Jotform

Product Design Questionnaire Form Template

A static form template for gathering product design questionnaire responses, built on Jotform's general-purpose form builder. It's easy to customize and embed but functions as a fixed question set rather than a survey engine with branching interview logic. Good for simple intake, less suited to deep exploratory feedback.

優れている点

  • Simple, quick-to-deploy form builder with drag-and-drop customization
  • Broad library of integrations typical of Jotform's ecosystem
  • Low barrier to entry for teams wanting a basic feedback form

物足りない点

  • Static question list with no adaptive AI follow-up probing on frustration points
  • No voice AI interview or guided screen-share task capability
  • No automated per-response quality scoring or auto-generated insight reports

SurveySparrow

Product Design Survey Questionnaire

A conversational-style survey template aimed at product design feedback and market research, fitting SurveySparrow's chat-like UI strength. It offers a more engaging respondent experience than plain forms but still uses pre-set question flows rather than AI-generated follow-ups tailored to each answer. Reporting relies on SurveySparrow's standard dashboards.

優れている点

  • Conversational UI designed to feel more engaging than a traditional form
  • Positioned for market research use cases beyond just internal feedback
  • Supports typical question types (rating, choice, ranking) for design feedback

物足りない点

  • No adaptive AI interview digging into a respondent's specific low-rated attribute or breakdown moment
  • No voice AI interview option
  • No transparent, published AI prompt methodology or automated quality scoring per response

よくあるご質問

「Product & Service Design Feedback Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が9問含まれており、最初の設問は次のとおりです：「In the last 30 days, how often have you used the product/service?」・「How would you rate the product/service on each of the following?」・「From this list of possible improvements, which would matter most and least to you?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、9問を約6分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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