Proptech Platform Trial Evaluation Survey

Welcome to this survey about your recent platform trial experience. This survey takes approximately 10 minutes to complete. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential, will be anonymized, and reported only in aggregate. Results will be used internally to improve the platform experience. Please answer based on your experience over the last 14 days.

How long have you been on this platform trial?

• Less than 3 days
• 3–7 days
• 8–14 days
• More than 14 days

Overall, how satisfied are you with your trial experience so far?

Did you encounter any platform or maintenance issues during the trial?

• Yes
• No

Based on the listings you viewed, how accurately did the platform reflect property condition?

• Much worse than represented
• Slightly worse than represented
• As represented
• Slightly better than represented
• Much better than represented
• Did not view property listings

How likely are you to continue with a paid plan after the trial?

Based on your responses in this survey, what one change would most improve your trial experience?

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey! Your feedback is valuable and will be used to improve the platform trial experience. If you have any questions, please contact our support team.

During the trial (last 14 days), how often did you use the platform?

• Several times a day
• About once a day
• A few times per week
• About once per week or less
• Did not use during this period

How would you rate the speed of issue resolution during the trial?

Which single feature delivered the most value during your trial?

• Property overview dashboard
• Maintenance/issue tracking
• Listings and photos
• Investment returns calculator
• Alerts and notifications
• In-app messaging
• Not sure
• Did not use enough to say

How likely are you to recommend this platform to a colleague or associate?

We'd like to learn more about your trial experience. An AI moderator will ask a couple of follow-up questions based on your answers.

How do you describe your gender?

• Man
• Woman
• Non-binary
• Prefer not to say

How would you rate the quality of communication you received about issues?

Please rank the following areas by how much improvement they need based on your trial experience (1 = most needs improvement).

1. Maintenance response time
2. Transparency of communications
3. Accuracy of property data
4. Photo and media quality
5. Detail of inspection/maintenance history

Where do you primarily reside?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East and Africa
• Prefer not to say

How easy was it to report issues through the platform?

Through which channels did you receive updates or communications during the trial? Select all that apply.

• Email
• In-app notifications
• SMS
• Phone call
• Status page
• None of the above

How timely were communications about incidents, maintenance, or changes during your trial?