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Industry-Specific

Public Library Patron Experience & Usage Survey

Measures how often people use their local public library, which services they rely on, and how satisfied they are with staff, collections, hours, and digital access. An AI follow-up interview digs into the specific moment behind their satisfaction or recommendation score, surfacing what would actually get them back in the door more often — useful for library directors and city/county planning teams.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your library experience! Your feedback helps shape hours, collections, and programs. Your responses are completely confidential and anonymized. This should take about 5 minutes, and there are no wrong answers.

Q02
選択式必須

In the last 3 months, how often have you visited a public library branch in person?

  • Not at all
  • Once
  • 2-3 times
  • About monthly
  • Weekly or more
Q03
選択式必須

Which of the following have you used at the library in the last 6 months?

  • Borrowing physical books, movies, or music
  • Borrowing e-books or digital media
  • Computers or internet access
  • Study or meeting rooms
  • Children's or youth programs
  • Adult classes or workshops
  • Reference or research help from staff
  • Community events or exhibits
Q04
マトリクス必須

How much do you agree with each statement about your local library?

5行 × 5列
  • Staff are helpful and knowledgeable
  • The collection (books, media, digital resources) meets my needs
  • The facility is clean and comfortable
  • Operating hours are convenient for my schedule
  • Digital resources (e-books, apps, website) are easy to use
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
オピニオンスケール必須

How likely are you to recommend your local library to a friend, neighbor, or coworker?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
AIインタビュー

Probe the reasoning behind the respondent's recommendation score and their agreement ratings on staff, collection, hours, and digital resources. Anchor on a specific recent visit or interaction rather than general impressions, and ask what almost stopped them from recommending the library or, if the score was low, what would need to change for them to raise it. If they mention a specific negative experience, ask what staff or the library could have done differently in that moment.

Q07
ベスト・ワースト選択（MaxDiff）

If your library could only invest in a few of these improvements, which would matter most and least to you?

  • Extended evening or weekend hours
  • More e-book and digital media titles
  • More computers or faster internet
  • Wider variety of programs and events
  • Better parking or accessibility
  • Quieter study spaces
  • Faster hold pickup and returns
  • Improved website or mobile app
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q08
選択式

What was the main reason for your most recent library visit?

  • Borrow books or media
  • Use computers or internet
  • Attend a program or event
  • Study or use a meeting room
  • Get research or reference help
  • Bring children for activities
  • Other
Q09
自由回答（長文）

What's one change that would make you visit the library more often, or use it more?

Q10
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
選択式

Do you have children under 18 in your household?

  • Yes
  • No
  • Prefer not to say
Q12
メッセージ

Thank you for sharing your library experience! Your answers, along with everyone else's, go directly into a report the library uses to plan hours, collections, and programs.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond static rating questions with an AI follow-up interview that probes the specific moment behind a patron's recommendation and agreement scores, surfacing the 'why' instead of just the 'what'
  • Combines usage frequency, service reliance (multiple-choice), and a satisfaction matrix with a MaxDiff trade-off question to prioritize which improvements (hours, collections, digital access, staff) matter most
  • Includes an open-ended open-text question capturing concrete changes that would drive more visits, paired with demographic and household context (age range, children under 18) for segmentation
  • Delivers an auto-generated report from the responses plus the adaptive interview data, useful for library directors and city/county planning teams making budget or hours decisions

QuestionPro

Public Library Survey Questions + Sample Questionnaire Template

This is a genuinely comparable template covering library usage, satisfaction, and service questions for patron feedback. It appears to function more as a sample questionnaire/reference page with question examples rather than a ready-to-field adaptive survey. It's a reasonable starting point for teams wanting to build their own static questionnaire.

優れている点

  • Covers core library patron topics like usage frequency, services used, and satisfaction
  • Presented as a structured questionnaire template that's easy to skim and adapt
  • Backed by an established survey platform with broad question-type support

物足りない点

  • No adaptive AI follow-up interview to probe the reasoning behind a satisfaction or recommendation score — respondents just pick an answer with no deeper 'why' captured
  • No voice AI interview option or guided screen-share tasks for richer qualitative input
  • No per-response quality scoring or transparent prompt methodology published on the page

よくあるご質問

「Public Library Patron Experience & Usage Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your library experience! Your feedback helps shape hours, collections, and prog…」・「In the last 3 months, how often have you visited a public library branch in person?」・「Which of the following have you used at the library in the last 6 months?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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