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Library Patron Satisfaction & Improvement Survey

Measures how patrons rate the library's collection, staff, spaces, and digital resources, and which improvements would matter most, with an AI follow-up that digs into the real story behind their satisfaction score. Built for public and academic libraries planning budgets, hours, or renovations.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全11問・約6分
Q01
メッセージ

Thanks for taking a moment to share your experience with the library! Your responses are completely confidential and anonymized. This helps us decide what to fix and what to invest in next. Should take about 7 minutes.

Q02
選択式必須

In the last 3 months, how often have you visited a library location or used its online services?

  • Not at all
  • Once
  • A few times
  • About weekly
  • Almost daily
Q03
選択式必須

What was the main reason for your most recent visit or online session?

  • Borrowing books, movies, or other media
  • Studying or working quietly
  • Using computers or wifi
  • Attending a program or event
  • Getting research or reference help
  • Bringing children for activities
  • Returning materials only
Q04
マトリクス必須

How satisfied are you with each of the following?

7行 × 5列
  • Selection of books and materials
  • Helpfulness of library staff
  • Hours of operation
  • Quiet study or work spaces
  • Digital resources (e-books, databases, streaming)
  • ほか2件
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q05
オピニオンスケール必須

How likely are you to recommend this library to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
ベスト・ワースト選択（MaxDiff）必須

Which of these improvements would matter most to you, and which would matter least?

  • Extended evening or weekend hours
  • Larger or more current book/media collection
  • More quiet study space
  • Faster, more reliable wifi
  • More programs and events
  • Expanded digital resources (e-books, streaming, databases)
  • More self-service checkout options
各セットで最も良いもの・最も悪いものを選択最も良い:Most valuable improvement最も悪い:Least valuable improvement
Q07
AIインタビュー

Explore the reasoning behind the respondent's recommendation score: ask for a specific recent moment or interaction that shaped how they feel, whether it was a standout positive experience or a frustration. If they picked a top improvement in the trade-off question, probe what would actually change about their behavior if that improvement were made. If their score is neutral or low, ask directly what would need to happen for them to recommend the library enthusiastically.

Q08
自由回答（長文）

Is there anything specific you'd change about this library if you could?

Q09
選択式

Do you currently hold a library card for this library?

  • Yes
  • No
  • Not sure
  • Prefer not to say
Q10
選択式

Which age range best describes you?

  • Under 18
  • 18-24
  • 25-34
  • 35-49
  • 50-64
  • 65 or older
  • Prefer not to say
Q11
メッセージ

That's everything — thank you! Your feedback feeds directly into decisions about hours, collections, and services at this library.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured rating questions (visit frequency, satisfaction matrix, recommendation score, max-diff prioritization of improvements) with an AI follow-up interview that probes the real reasoning behind a patron's recommendation score, not just the number itself
  • Opens and closes with plain-language chat messages that set expectations and explain how the feedback will be used, making the experience feel conversational rather than a static form
  • Includes a max-diff exercise so libraries can see which improvements (hours, collection, digital resources, space) matter most vs. least, useful for budget and renovation planning
  • Captures library card status and age range alongside satisfaction data, letting libraries segment results by patron type without adding extra survey length

Jotform

Library Satisfaction Survey Form Template

A ready-to-use, static form template covering standard library satisfaction questions. It's built on Jotform's drag-and-drop form builder, so it's easy to customize fields and branding, but it functions as a fixed questionnaire rather than an adaptive interview. Good for quick deployment, less suited to uncovering the 'why' behind a rating.

優れている点

  • Fielding-ready template that can be customized via Jotform's widely-used drag-and-drop builder
  • Likely integrates with Jotform's broader form ecosystem (payment, notifications, storage add-ons)

物足りない点

  • No adaptive follow-up questioning — every respondent sees the same fixed question set regardless of their answers
  • No mention of voice interviews or automated per-response quality scoring
  • No transparent, publishable prompt methodology since it isn't an AI-driven interview tool

SurveySparrow

Library Satisfaction Survey Template | For Academic or Public Libraries

Explicitly targets both academic and public libraries, matching QuestionPunk's audience well. SurveySparrow's conversational form format gives a friendlier feel than a plain grid, but it remains a pre-set question flow rather than a true AI-driven interview that adapts based on responses.

優れている点

  • Purpose-built for library audiences, covering both academic and public library contexts
  • Conversational UI format that feels more engaging than a traditional multi-page form

物足りない点

  • No adaptive AI follow-up — the conversational format is scripted, not dynamically generated per respondent
  • No voice-based interview option or automated quality scoring of open-ended responses
  • No published academic pricing tier or transparent prompt-level methodology to review

よくあるご質問

「Library Patron Satisfaction & Improvement Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share your experience with the library! Your responses are completely confidential and ano…」・「In the last 3 months, how often have you visited a library location or used its online services?」・「What was the main reason for your most recent visit or online session?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、11問を約6分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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