Push Notification UX: Timing, Frequency & Control Preferences

Welcome! This survey asks about your recent experience with notifications from this product. It should take approximately 6–8 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested only in your honest opinions. All responses are confidential and will be reported in aggregate. By continuing, you agree to participate.

How long have you been using this product?

• Less than 1 month
• 1–6 months
• 6–12 months
• 1–2 years
• More than 2 years
• Not sure

Overall, how satisfied are you with the notification experience from this product?

How valuable were the promotional or marketing notifications you received from this product in the past 14 days?

Thinking about the past 14 days, how would you describe the overall frequency of notifications from this product?

In the past 14 days, how much control did you feel you had over the notifications you received from this product?

Based on your responses in this survey, what single change would most improve the notification experience for you?

What is your age?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for sharing your feedback! Your responses will help us improve the notification experience. You're all set.

Which devices do you primarily use to access this product? Select all that apply.

• iOS phone/tablet
• Android phone/tablet
• Desktop/laptop
• Wearable/smartwatch
• Other

How likely are you to recommend this product's notification settings and experience to a colleague or friend?

How valuable were the transactional notifications (e.g., order updates, account alerts) you received in the past 14 days?

What is the maximum number of non-urgent notifications per day you would prefer from this product?

• 1
• 2–3
• 4–5
• 6–10
• 11–15
• 16–20
• More than 20
• No limit

Rank the following notification control options by importance to you (1 = most important).

1. Per-topic on/off toggles
2. Per-channel mute (email, push, SMS)
3. Frequency cap (max per day)
4. Time windows / quiet hours
5. Snooze for a set period
6. Priority levels (only high/critical)

We'd like to understand your notification preferences a bit more. An AI moderator will ask you a couple of brief follow-up questions based on your earlier answers.

Which region are you located in?

• Africa
• Asia
• Europe
• North America
• Oceania
• South America
• Prefer not to say

Which channels do you currently receive notifications from this product? Select all that apply.

• Mobile push
• Email
• SMS/Text
• In-app banners or badges
• Desktop push
• Browser (web) push
• Wearable/smartwatch
• In-product inbox/center
• None / I've turned off all notifications

How valuable were the social or community notifications (e.g., messages, mentions, activity updates) you received in the past 14 days?

During which time windows are non-urgent notifications acceptable to you? Select all that apply.

• 7–9 am
• 9 am–12 pm
• 12–2 pm
• 2–5 pm
• 5–8 pm
• 8–10 pm
• Weekends (daytime)
• Overnight (10 pm–7 am)

Should urgent or critical alerts be allowed to override your quiet hours / Do Not Disturb settings?

• Yes, always
• Yes, but only for specific categories I choose
• No, never

How clear and easy to understand are the titles or preview text of notifications you receive from this product?

If you were to set quiet hours (Do Not Disturb) for notifications, which window would fit best?

• 10 pm–7 am
• 11 pm–6 am
• 12 am–8 am
• Custom schedule
• I don't use quiet hours

Rank the following notification qualities by how important they are to you (1 = most important).

1. Relevance (matches my interests/actions)
2. Timeliness (sent at the right moment)
3. Clarity (concise, understandable)
4. Actionability (clear next step)
5. Non-intrusiveness (respects my time)
6. Reliability (accurate, no false alarms)