Product Recommendation Experience & Personalization Survey

Welcome! Thank you for participating in this survey about your experience with product recommendations. This survey takes approximately 11 minutes. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential, will be reported only in aggregate, and will be used to improve the recommendation experience.

How long have you been using this product?

• Less than 1 month
• 1–6 months
• 7–12 months
• 1–2 years
• More than 2 years
• I do not use it regularly
• Prefer not to say

How often do you engage with recommendations when using the product?

When did you last see recommendations in our product?

• Within the last 7 days
• 8–14 days ago
• 15–30 days ago
• More than 30 days ago
• I don't recall

During that session, did you act on any recommendation (e.g., click, save, or purchase)?

• Yes
• No
• Not sure

What prevented you from acting on a recommendation? (Select all that apply)

• Did not seem relevant to me
• Already had enough options
• Not enough helpful details provided
• Concerns about accuracy or trust
• Not timely for what I was doing
• I prefer finding items myself
• I was just browsing
• Other (please specify)

Overall, how useful are our recommendations for achieving your goals?

The recommendations I see are relevant to my interests.

The recommendations I see are timely for what I need.

I trust the accuracy of the recommendations I receive.

The recommendations introduce me to items I would not have found on my own.

How often do recommendations lead to a successful outcome for you (e.g., finding what you need, saving time)?

How much control do you feel you have over the recommendations you see?

Which of the following controls have you used to influence your recommendations in the last 30 days? (Select all that apply)

• Like / thumb up
• Dislike / thumb down
• Hide or mute items
• Follow topics or sources
• Adjust interests or preferences
• Clear or reset history
• Mark 'not interested' or skip
• None of these

To what extent did the controls you used improve your recommendations?

Which of the following recommendation controls would be most useful to you? (Rank your top 3)

1. More visible feedback buttons
2. Per-item controls (hide/mute)
3. Topic or source follow/block
4. Adjustable diversity slider
5. Profile preference settings
6. Clearer explanations of why items are recommended

How much variety do you typically see across the recommendations shown to you?

In the last 7 days, how often did you notice near-duplicate recommendations?

Rank the following in order of how much you would like to see them in your recommendations (most desired first).

1. Familiar items I already know
2. New items I haven't seen before
3. Variety across different topics or categories

I'd like to understand your recommendation experience a bit more. Let's start: What stands out most — positively or negatively — about the recommendations you've been seeing recently?

Based on your experience, what one change would most improve the recommendations you receive?

What is your age group?

• Under 18
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Which region do you primarily use the product from?

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Prefer not to say

Thank you for completing this survey — your feedback directly helps us improve your recommendation experience!