Mobile App Navigation & Performance UX Survey

Welcome! This survey asks about your recent experience using our mobile app — specifically around navigation, performance, and gestures. This should take approximately 10 minutes. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers; we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only. Your feedback will be used internally to prioritize app improvements. Please proceed when you are ready.

When did you last use this mobile app?

• Today
• In the past 7 days
• 8–14 days ago
• More than 2 weeks ago
• I have never used this app

What has kept you from using the app recently?

Which mobile platform do you primarily use for this app?

• iOS
• Android
• Both iOS and Android
• Not sure

In the past 7 days, how easy or difficult was it to find what you needed in the app?

How clear and intuitive is the app's menu structure?

How intuitive is the tab bar for switching between sections?

How reliably does back navigation return you to the expected screen?

How would you rate the overall speed of the app in the past 7 days?

In the past 7 days, which of the following issues, if any, did you experience? (Select all that apply.)

• App crashed
• App froze or became unresponsive
• Unexpected error messages
• Laggy scrolling
• Other (please specify)
• None of the above

If you experienced any frustration while using the app in the past 7 days, please describe what happened.

How often do you use gestures (e.g., swipe, pinch) in this app?

• Always
• Often
• Sometimes
• Rarely
• Never

How reliable do gestures feel when you use them in this app?

Which gestures, if any, felt unintuitive or hard to discover? (Select all that apply.)

• Back swipe
• Pull to refresh
• Long-press actions
• Pinch to zoom
• Carousel swipe
• Other (please specify)
• None of the above

Please rank the following areas by how urgently you want us to improve them (drag to reorder; top = highest priority).

1. Navigation clarity
2. Page load speed
3. App stability (crashes/freezes)
4. Gesture consistency
5. Search/findability

Based on your responses in this survey, is there anything else you'd like to share about your experience with the app?

We'd love to hear more about your experience. Our AI moderator will ask you a few follow-up questions about navigating and using this app.

In which region do you currently live?

• Africa
• Asia
• Europe
• North America
• Oceania
• South America
• Prefer not to say

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

How do you describe your gender? (Select all that apply.)

• Woman
• Man
• Non-binary
• Prefer not to say

Approximately how long have you been using a smartphone?

• Less than 1 year
• 1–3 years
• 4–6 years
• 7–10 years
• More than 10 years
• Prefer not to say

Thank you for completing this survey! Your feedback will be used to improve the app experience. You may now close this window.