Mobile App UX & Performance Evaluation Survey

Welcome! This survey asks about your recent experience using our mobile app, including navigation, performance, and interactions. It should take about 13 minutes to complete. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.

When did you last use the app on your mobile device?

• Today
• In the past 7 days
• 8–30 days ago
• More than 30 days ago
• I've never used it

Overall, how easy or difficult was it to find what you needed in the app?

How intuitive are the app's gesture interactions (e.g., swiping back, edge swipes)?

How would you rate the speed of the app during typical use?

How satisfied are you with each of the following aspects of the app?

If you could change one thing about the app, what would it be and why?

What is your age group?

• 16–17
• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Based on your responses in this survey, is there anything else you'd like to share about your experience with the app?

What is the main reason you haven't used the app recently?

• I stopped using it
• I can't install it on my device
• It's not relevant to me
• I prefer alternatives
• Other (please specify)

How do you primarily navigate while using the app on your mobile device?

• Gesture navigation
• On-screen buttons
• Combination of both
• Not sure

Which of the following gesture-related issues have you experienced, if any? Select all that apply.

• Back gesture triggers unexpectedly
• Edge swipe is hard to perform
• Conflicts with system gestures
• Gestures weren't discoverable
• I don't use gesture navigation
• No issues

Which part of the app felt slowest to you, if any?

Navigation and finding what you need

How likely are you to recommend this app to a friend or colleague?

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

Thank you for your time—your feedback will directly help us improve the mobile app experience.

What would need to change for you to try the app or return to using it?

How would you rate the overall stability of the app?

App speed and responsiveness

We'd love to learn more about your app experience. Our AI moderator will ask a couple of brief follow-up questions based on your responses.

Where do you currently live?

• North America
• Latin America
• Europe
• Middle East & North Africa
• Sub-Saharan Africa
• Asia
• Oceania
• Prefer not to say

Which mobile operating system do you primarily use with the app?

• iOS
• Android
• Other (please specify)

Which of the following reliability issues have you experienced recently, if any? Select all that apply.

• App crashes
• Freezes or becomes unresponsive
• Error messages block progress
• Noticeable lag while scrolling
• No stability issues

App stability (lack of crashes, freezes, errors)

What task do you use the app for most often?

Gesture interactions and touch controls

About how many times per week do you typically use the app?

• Less than once a week
• 1–2 times
• 3–5 times
• 6–10 times
• More than 10 times

Visual design and layout

Please rank the following areas from most to least in need of improvement.

1. Navigation and findability
2. App speed and responsiveness
3. App stability
4. Gesture interactions
5. Visual design and layout