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すべてのテンプレート
Marketing & Growth

Social Media Community Safety & Trust Survey

Measures how safe, respected, and free from harassment or spam your followers feel when engaging with your brand's social media community — comments, replies, and DMs. Built for social media and community managers who need more than sentiment scores; the AI follow-up interview reconstructs a specific safety experience so you know exactly what to fix in moderation.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your experience with our social media community! We want to understand how safe and respected you feel when you engage with us online. Your responses are completely confidential and anonymized. About 4-5 minutes, and your honest answers help us improve moderation.

Q02
選択式必須

In the last 30 days, how often have you engaged with (Replace with your brand name)'s social media posts (liking, commenting, replying, or sending a DM)?

  • Never
  • Once or twice
  • Weekly
  • Almost daily
Q03
オピニオンスケール必須

Overall, how safe and comfortable do you feel engaging publicly (commenting, replying) with our brand's social media community?

スケール: 1 – 7
最小:Not safe at all最大:Extremely safe
Q04
マトリクス必須

How much do you agree with the following statements about our social media community?

5行 × 5列
  • Comments and replies from other followers are generally respectful
  • Our team responds to reported problems in a reasonable time
  • I feel free to express disagreement without being attacked
  • Spam, bots, or scam links are rarely a problem here
  • I trust the brand to take harassment or hate speech seriously
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
選択式

In the last 30 days, have you witnessed or personally experienced any of the following on our social media channels?

  • Harassment or personal attacks
  • Hate speech or discriminatory comments
  • Spam or bot accounts
  • Scam or phishing links
  • Misinformation about our products or brand
  • Unwanted DMs or solicitation
Q06
ベスト・ワースト選択（MaxDiff）必須

Which of these safety improvements would matter most to you? Pick what you'd most want to see, and what you'd least want to see, from each set.

  • Faster response to reported comments
  • Clearer, published community guidelines
  • Easier tools to block or report bad actors
  • Verified badges to distinguish official accounts from impersonators
  • Better automatic filtering of spam and bots
  • More transparency about moderation decisions
  • A visible option to flag misinformation
  • Dedicated staff monitoring comments during live events
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q07
オピニオンスケール必須

How likely are you to keep engaging with our social media community over the next few months?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
AIインタビュー

Reconstruct a specific moment where the respondent felt unsafe, uncomfortable, or lost trust while engaging with our social media community — what happened, what they saw or experienced, whether they reported it, and how (or whether) it was resolved. If they selected 'None' for negative experiences, probe instead what would make them feel even more comfortable posting or commenting publicly. Anchor on their safety rating and the improvement they ranked highest.

Q09
選択式

Setting our brand aside, do you feel the social media platform itself (Replace with e.g. Instagram, X, TikTok) does enough to protect users from harassment and abuse?

  • Yes, definitely
  • Somewhat
  • No, not really
  • Not sure
Q10
選択式

Which platform do you most often use to follow or interact with our brand?

  • Instagram
  • TikTok
  • X (Twitter)
  • Facebook
  • YouTube
  • LinkedIn
  • Other
  • Prefer not to say
Q11
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
メッセージ

Thank you for sharing your experience! Your answers go directly into our community safety review, helping us improve moderation and make our social spaces safer for everyone.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single sentiment score by combining an opinion scale on public safety/comfort, a matrix of trust statements, and a max-diff prioritization of safety fixes, so you get both a metric and a ranked action list.
  • The AI follow-up interview reconstructs the specific moment a follower felt unsafe, uncomfortable, or harassed — giving moderation teams a concrete incident to review instead of a vague low score.
  • Separates brand-level moderation issues from platform-level ones with a dedicated question asking whether the platform itself (not just your brand's community) feels safe, helping you route fixes correctly.
  • Captures recent behavior (30-day engagement and witnessed/experienced harassment or spam) alongside forward-looking retention risk (likelihood to keep engaging), so you can connect safety issues to churn.

SurveyMonkey

Social Media Safety Survey Template & Questions

A directly comparable, fielding-ready template focused on social media safety perceptions. It's a static, pre-written questionnaire meant to be launched as-is or lightly edited, backed by SurveyMonkey's broad survey infrastructure and analytics.

優れている点

  • Ready-to-use template requiring no build time
  • Backed by an established, widely-used survey platform with mature reporting/analytics
  • Likely easy to distribute across channels given SurveyMonkey's distribution tools

物足りない点

  • Fixed question set with no adaptive AI follow-up to probe deeper into a specific unsafe experience
  • No voice AI interview or screen-share task option for richer qualitative detail
  • No automated per-response quality scoring or transparent prompt methodology

QuestionPro

Social Media Survey+Free Questionnaire Template

A general-purpose social media survey template covering broad usage and engagement questions rather than one purpose-built for safety, harassment, or trust. Useful as a general community pulse-check but not a direct substitute for a dedicated safety/trust instrument.

優れている点

  • Broad, flexible question bank applicable to many social media research goals
  • Established platform with customization options
  • Free template lowers barrier to quick deployment

物足りない点

  • Not purpose-built for harassment/safety measurement, so key trust questions would need to be authored from scratch
  • Static questions only — no adaptive AI follow-up to reconstruct a specific incident
  • No automated quality scoring or transparent prompt disclosure for any AI-assisted steps

よくあるご質問

「Social Media Community Safety & Trust Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your experience with our social media community! We want to understand how safe…」・「In the last 30 days, how often have you engaged with (Replace with your brand name)'s social media posts (liking, commen…」・「Overall, how safe and comfortable do you feel engaging publicly (commenting, replying) with our brand's social media com…」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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