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すべてのテンプレート
Industry-Specific

Spa Appointment Booking Experience Survey

Measures how easy, fast, and frustration-free it is for clients to book a spa appointment across whatever channel they used — online, app, phone, or in person. An AI follow-up interview digs into the specific moment booking almost fell through, surfacing friction a satisfaction score alone would miss. Built for spa and wellness operators auditing their booking funnel.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Hi! We'd love to hear about your experience booking your most recent spa appointment with us — the good and the annoying parts. Your responses are completely confidential and anonymized. This takes about 7 minutes and helps us make booking easier.

Q02
選択式必須

How did you book your most recent appointment with us?

  • Our website or online booking page
  • Our mobile app
  • Phone call
  • Text message
  • Walk-in / in person
  • Third-party booking site (e.g. app marketplace)
Q03
選択式必須

In the last 6 months, how many times have you booked an appointment with us?

  • This was my first time
  • 2-3 times
  • 4-6 times
  • More than 6 times
Q04
オピニオンスケール必須

Overall, how easy was it to book that appointment?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q05
マトリクス必須

Thinking about that booking, how much do you agree with each statement?

4行 × 5列
  • It was easy to find a time slot that worked for me
  • It was easy to pick or request a specific therapist or service
  • The price and any add-on costs were clear before I confirmed
  • I received a clear confirmation and reminder before my visit
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
選択式

Did anything almost stop you from completing the booking? Select all that apply.

  • Couldn't find an available time that worked
  • Too many steps or too much information required
  • Website or app was slow or glitchy
  • Couldn't reach anyone by phone or chat
  • Price wasn't clear until late in the process
  • Had to create an account or log in
  • Nothing — it was smooth
Q07
評価スケール必須

How would you rate the confirmation and reminder messages you received before your appointment?

範囲: 1 – 5
最小:Poor最大:Excellent
Q08
オピニオンスケール必須

How likely are you to book your next appointment the same way you booked this one?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
AIインタビュー

Walk the respondent back through the exact moment they booked their most recent appointment: what device or channel they used, where they hesitated or almost gave up, and why. If they flagged a friction point (slow site, unclear price, no available slot, hard to reach staff), get concrete specifics on what happened and what would have fixed it in the moment. If their likelihood to rebook the same way was low (0-6), probe what channel or change would make them more likely to return, and whether the friction was severe enough to make them consider a competitor.

Q10
選択式

Going forward, which way would you most prefer to book with us?

  • Online booking page
  • Mobile app
  • Phone call
  • Text message
  • In person
  • No strong preference
Q11
選択式

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
メッセージ

Thank you for sharing your experience! We'll use your answers to fix the specific booking steps that cause friction and make scheduling your next visit faster.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Captures the actual booking channel used (online, app, phone, or in person) rather than assuming one funnel
  • Uses an AI follow-up interview to walk the respondent back through the exact moment their booking almost fell through, surfacing friction a satisfaction score alone would miss
  • Combines a matrix of agreement statements and a confirmation/reminder rating with a single opinion-scale ease score, so operators get both breadth and depth
  • Ends with a rebooking-channel preference question, giving spa operators a forward-looking signal on where to invest in the booking funnel

SurveySparrow

Free Appointment Booking Form Template

This is a healthcare-oriented appointment booking form, built to collect scheduling details rather than probe the booking experience itself. It's a fielding-ready form template, but it's structured for intake, not for diagnosing friction in a completed booking journey. Spa operators would need to substantially rebuild it to measure booking-experience satisfaction.

優れている点

  • Ready-to-use form template for capturing appointment/intake details
  • Backed by SurveySparrow's broader survey platform for distribution and reporting

物足りない点

  • Built for healthcare intake, not spa/wellness booking-experience measurement
  • No adaptive follow-up questioning — static form fields only
  • No mechanism to surface the specific near-abandonment moment in a booking

Jotform

200+ Event Booking Forms

This is a large category/listing page of event booking forms, not a single fielding-ready spa appointment survey. The forms are transactional (collecting booking details for events) rather than designed to measure ease, frustration, or channel preference after the fact. Useful only as a starting point that would need heavy customization for a spa's post-booking feedback use case.

優れている点

  • Large library gives operators many starting layouts to adapt
  • Familiar drag-and-drop form builder for quick edits

物足りない点

  • Category page of generic event forms, not a spa-specific booking-experience survey
  • No adaptive or AI-driven follow-up to explore friction points
  • No automated per-response quality scoring or auto-generated experience reports

よくあるご質問

「Spa Appointment Booking Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Hi! We'd love to hear about your experience booking your most recent spa appointment with us — the good and the annoying…」・「How did you book your most recent appointment with us?」・「In the last 6 months, how many times have you booked an appointment with us?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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