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すべてのテンプレート
Industry-Specific

Salon Appointment Booking Experience Survey

Measures how easy it actually was for clients to find, book, and confirm a salon appointment — from channel choice to check-in — and where friction causes no-shows or lost rebookings. The AI follow-up interview reconstructs the real booking journey behind low ease or rebooking scores, not just the rating itself.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for sharing your recent salon experience! We'd love to understand what booking your appointment was really like. Your responses are completely confidential and anonymized. This should take about 8 minutes.

Q02
選択式必須

Which method did you use to book your most recent appointment?

  • Online booking website
  • Mobile app
  • Phone call
  • Walk-in
  • Social media direct message
  • Through a friend or referral link
  • Other
Q03
オピニオンスケール必須

How easy was it to book that appointment?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
選択式

Did any of these cause friction or delay when booking? Select all that apply.

  • Limited available time slots
  • Website or app was confusing
  • Had to call during business hours
  • No confirmation received
  • Price wasn't clear upfront
  • Couldn't find my preferred stylist's availability
Q05
マトリクス必須

Rate the following parts of your booking and appointment experience.

5行 × 5列
  • Ease of finding an available appointment time
  • Clarity of pricing before booking
  • Communication and reminders before the appointment
  • Ease of rescheduling or canceling
  • Match between the stylist you requested and who you saw
列: Very poor · Poor · Fair · Good · Excellent
Q06
評価スケール

How would you rate the check-in experience when you arrived for your appointment?

範囲: 1 – 5
最小:Poor最大:Excellent
Q07
選択式

How far in advance did you book this appointment?

  • Same day
  • 1-3 days ahead
  • 4-7 days ahead
  • 1-2 weeks ahead
  • More than 2 weeks ahead
Q08
ランク付け

Rank these potential booking improvements by how much they'd improve your experience, from most to least impactful.

  1. Real-time availability calendar
  2. Text message confirmations and reminders
  3. Ability to request a specific stylist
  4. Visible pricing before booking
  5. Waitlist for last-minute cancellations
  6. One-click rebooking for repeat appointments
ドラッグして順位を付ける
Q09
オピニオンスケール必須

How likely are you to book with this salon again?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
AIインタビュー

Reconstruct the respondent's actual booking journey for their most recent appointment: which channel they used, where they got stuck or hesitated, and how that connects to their rebooking likelihood score. If they flagged friction (unclear pricing, limited slots, no confirmation), probe exactly what happened and what would have fixed it in the moment. If their rebooking likelihood was low, find out whether it was about the booking process itself or the in-salon experience.

Q11
選択式

In the last 6 months, how often have you visited a hair or beauty salon?

  • Weekly
  • Every 2-3 weeks
  • Monthly
  • Every 2-3 months
  • Less often than that
Q12
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
メッセージ

That's everything — thank you for the detailed feedback! Your responses will help the salon smooth out the booking process and make it easier to get the appointment you want.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured questions (booking method, ease rating, friction checklist, matrix, ranking, rebooking likelihood) with an AI follow-up interview that reconstructs the actual booking journey behind low scores, not just the number.
  • Captures the full funnel — channel choice, lead time, check-in experience, and friction points — so you can pinpoint exactly where no-shows or lost rebookings originate.
  • Screens by visit frequency and demographics, letting you segment friction patterns by how often someone books and who they are.
  • Closes with a clear thank-you message and auto-generated report, so insights are ready to act on without manual analysis.

SurveySparrow

Revolutionize Salon Management with Our Salon Booking Form Template

This is a booking/scheduling form template (collecting service, stylist, and time preferences), not a post-appointment experience survey — so it's built for a different job than diagnosing booking friction. It's fielding-ready for capturing appointment requests, but it doesn't probe why booking was hard or why clients don't rebook. Useful for salons wanting intake forms rather than experience research.

優れている点

  • Purpose-built for collecting appointment/service requests directly from clients
  • Likely supports conversational, mobile-friendly form logic typical of SurveySparrow forms
  • Simple to deploy for salons that just need a booking intake mechanism

物足りない点

  • Designed as a booking form, not an experience/satisfaction survey — no ease, friction, or rebooking-likelihood measurement
  • No adaptive AI follow-up to reconstruct what actually happened during booking
  • No automated quality scoring or auto-generated insight report on friction causes

Typeform

Salon Booking Form Template

Another booking-intake form rather than a post-visit experience survey — it collects appointment details, not feedback about how the booking process felt. Typeform's conversational one-question-at-a-time format is pleasant to fill out, but it's a static form with no branching based on reported friction. Good for taking bookings, not for diagnosing booking-journey breakdowns.

優れている点

  • Clean, conversational one-question-at-a-time interface
  • Easy to customize branding and question wording for a salon's booking flow
  • Mobile-friendly, low-friction for clients submitting a booking request

物足りない点

  • Static question set with no adaptive follow-up to explore why a client found booking hard
  • No mechanism to reconstruct the booking journey or quantify friction causes
  • No automated per-response quality scoring or generated report on rebooking risk

Jotform

Salon Appointment Form Template

A standard appointment-request form (name, service, preferred time) rather than an experience-measurement survey — it's fielding-ready for taking bookings but not for evaluating how well the booking process worked. Jotform's drag-and-drop builder makes it easy to customize fields, but the template itself doesn't ask about ease, friction, or rebooking likelihood.

優れている点

  • Widely used drag-and-drop form builder, easy to customize fields and layout
  • Supports common integrations (calendars, payments) typical of Jotform forms
  • Simple for salons to embed on a website for direct appointment requests

物足りない点

  • No experience/ease questions, friction diagnostics, or rebooking-likelihood measurement
  • No adaptive AI interview to surface the real story behind a bad booking experience
  • No automated scoring or synthesized report — data would need manual analysis

よくあるご質問

「Salon Appointment Booking Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for sharing your recent salon experience! We'd love to understand what booking your appointment was really like.…」・「Which method did you use to book your most recent appointment?」・「How easy was it to book that appointment?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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