Q01
メッセージ
すべてのテンプレートCustomer Experience
Salon and Spa Client Experience Survey
Captures how easy it was to book, how clients rate the service and atmosphere, whether pricing felt fair, and how likely they are to return — with an AI follow-up that digs into the real reason behind low rebooking or pricing scores instead of leaving it as a number.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全13問・約7分
Q02
選択式必須
How did you book your most recent appointment?
- Phone call
- Online booking system
- Mobile app
- Walk-in
- Text message
Q03
オピニオンスケール必須
How easy was it to book your appointment?
スケール: 1 – 5
最小:Very difficult最大:Very easy
Q04
評価スケール必須
Overall, how would you rate the quality of the service you received?
範囲: 1 – 5
最小:Poor最大:Excellent
Q05
マトリクス必須
Please rate the following aspects of your visit.
4行 × 5列
- Cleanliness of the space
- Friendliness of staff
- Ambiance/atmosphere
- Wait time before your appointment started
列: Poor · Fair · Good · Very Good · Excellent
Q06
オピニオンスケール必須
Thinking about what you paid, how fair was the price for the service(s) you received?
スケール: 1 – 5
最小:Not fair at all最大:Very fair
Q07
オピニオンスケール必須
How likely are you to recommend this salon/spa to a friend or colleague?
スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
オピニオンスケール必須
How likely are you to book another appointment with us in the next 3 months?
スケール: 1 – 5
最小:Very unlikely最大:Very likely
Q09
AIインタビュー
Probe the reasoning behind the respondent's pricing fairness and rebooking likelihood scores. If either was middling or low, find out specifically what felt overpriced or what would make them hesitate to return — a specific service, a specific staff member, wait time, or something else. If both scores were high, ask what one thing they'd tell a friend to convince them to book. Anchor on their actual visit, not generic opinions about salons.
Q10
自由回答（長文）
Is there anything specific we could have done differently to improve your visit?
Q11
選択式
How often do you typically visit a salon or spa (any provider)?
- Weekly
- Every 2-3 weeks
- Monthly
- Every few months
- Rarely
Q12
選択式
Which age range do you fall into?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
Q13
メッセージ
That's everything — thank you for sharing your experience! Your feedback goes directly to our team and helps shape improvements to booking, service, and pricing.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Covers the full client journey in one flow — booking ease, service quality, atmosphere (via matrix ratings), pricing fairness, and rebooking likelihood — rather than isolating a single touchpoint.
- Uses an AI follow-up interview step specifically to probe the reasoning behind low pricing-fairness or rebooking scores, turning a flat number into an explanation salon owners can actually act on.
- Includes a open-text follow-up asking what could have been done differently, giving qualitative detail beyond scale scores.
- Segments respondents by visit frequency and age range, so results can be analyzed by client type, not just averaged.
QuestionPro
Client Experience Survey Questions + Survey Questionnaire TemplateThis is a generic client experience survey template/question bank rather than one built specifically for salons and spas. It gives a static list of question ideas that a business would need to adapt and customize before fielding. It's a reasonable starting point for question inspiration but not a ready-made, industry-specific instrument.
優れている点
- Broad, general-purpose question library covering multiple client experience dimensions
- Backed by an established survey platform with standard distribution and reporting tools
物足りない点
- No salon/spa-specific structure (booking method, service+atmosphere ratings, pricing fairness) built in — requires manual customization
- Static question list with no adaptive AI follow-up to probe low scores or explore reasoning
- No transparent, publishable interview prompts or automated qualitative scoring of open responses
よくあるご質問
「Salon and Spa Client Experience Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks so much for visiting us! Your responses are completely confidential and anonymized. We'd love your honest feedbac…」・「How did you book your most recent appointment?」・「How easy was it to book your appointment?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、13問を約7分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
関連テンプレート
似たテーマのほかの調査もご覧ください。