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すべてのテンプレート
Industry-Specific

Vehicle Service Request Experience Survey

Captures how customers experience the full vehicle service request journey — scheduling, cost and timeline communication, quality of work, and pickup — for auto repair shops, dealerships, and fleet service centers. An AI follow-up interview digs into the real reasons behind cost surprises, delays, or low recommendation scores instead of settling for a star rating.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for bringing your vehicle in for service! We'd love to hear how your recent service request went, from scheduling to pickup. Your responses are completely confidential and anonymized. This should take about 8 minutes, and your honest feedback helps us improve.

Q02
選択式必須

Which best describes the service you requested most recently?

  • Routine maintenance (oil change, tires, fluids, etc.)
  • Diagnostic or troubleshooting visit
  • Mechanical or electrical repair
  • Warranty or recall work
  • Inspection
Q03
選択式必須

How did you schedule this service appointment?

  • Online booking form
  • Mobile app
  • Phone call
  • Walk-in or drop-off
  • In person with a service advisor
Q04
オピニオンスケール必須

How easy was it to schedule your service appointment?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q05
オピニオンスケール必須

How clearly did we explain the estimated cost and timeline before work began?

スケール: 1 – 7
最小:Not clear at all最大:Extremely clear
Q06
マトリクス必須

Please rate the following parts of your service visit.

5行 × 5列
  • Friendliness of staff/service advisor
  • Length of wait time
  • Quality of work performed
  • Cleanliness of your vehicle upon return
  • Communication throughout the service
列: Poor · Below average · Average · Good · Excellent
Q07
選択式必須

Was your vehicle ready at the time promised?

  • Yes, ready right on time
  • Ready earlier than expected
  • Ready late, but I was notified in advance
  • Ready late, with no notice
  • Not yet ready / still in progress
Q08
選択式必須

How did the final cost compare to the original estimate you were given?

  • Same as quoted
  • Lower than quoted
  • Slightly higher than quoted
  • Significantly higher than quoted
  • No estimate was given beforehand
Q09
オピニオンスケール必須

How likely are you to recommend this service center to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
AIインタビュー

Explore the respondent's experience with this specific service visit, anchoring on their answers about cost accuracy and timeliness. If the final cost came in higher than quoted, probe what caused the increase and whether it was communicated proactively before the extra work was done. If their recommendation score was 6 or below, dig into the single biggest driver of dissatisfaction and what specifically would need to change next time. If the visit went smoothly, ask what stood out most and whether anything still felt unclear.

Q11
自由回答（長文）

Is there anything else about your service experience you'd like us to know?

Q12
選択式

How long have you been bringing your vehicle to this service center?

  • Less than 6 months
  • 6 months to 1 year
  • 1-3 years
  • 3-5 years
  • More than 5 years
  • Prefer not to say
Q13
選択式

Is the vehicle you had serviced used primarily for personal or business purposes?

  • Personal use
  • Business or fleet use
  • Both personal and business use
  • Prefer not to say
Q14
メッセージ

That's everything — thank you for sharing your experience! Your feedback goes directly into improving how we schedule, communicate, and deliver vehicle service.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured ratings on scheduling ease, cost/timeline clarity, and work quality with an AI follow-up interview that probes the actual reasons behind cost surprises, delays, or low recommendation scores
  • Includes a matrix rating of specific parts of the service visit alongside multiple-choice questions on appointment method, promised pickup time, and estimate-vs-final-cost variance for structured trend tracking
  • Segments respondents by service type, customer tenure, and personal vs. business vehicle use, so reports can be sliced by the customer profiles that matter to service centers
  • Uses transparent, reviewable AI interview prompts and auto-generated reports, so shops see exactly what was asked and get a synthesized summary without manually reading every open-ended response

Jotform

Vehicle Service Request Form Template

This is a static intake/request form for scheduling or requesting vehicle service, not a post-service experience survey with follow-up probing. It's fielding-ready as a form builder template and easy to customize with Jotform's drag-and-drop tools. It captures request details upfront rather than exploring how the service experience actually went.

優れている点

  • Fielding-ready form builder template with drag-and-drop customization
  • Likely supports file uploads and standard form logic common to Jotform templates
  • Easy integration into existing shop websites or intake workflows

物足りない点

  • Built for intake/scheduling requests, not for capturing post-service satisfaction or root causes of delays and cost surprises
  • No adaptive follow-up questioning — respondents can't be probed further on a low rating or unmet promise
  • No per-response quality scoring or automated thematic reporting

SurveySparrow

Online Vehicle Service Request Form Template

A conversational-style form for submitting a vehicle service request, positioned as a request/intake tool rather than an experience survey. It likely offers SurveySparrow's chat-like UI and basic branching logic. It doesn't appear designed to dig into why a customer was dissatisfied with cost, timeline, or pickup.

優れている点

  • Conversational, chat-style UI that can feel more approachable than a static form
  • Fielding-ready template usable directly for collecting service requests
  • Likely supports basic skip logic for different request types

物足りない点

  • Focused on request intake, not on evaluating the completed service experience or recommendation drivers
  • No AI-driven follow-up interview to explore the 'why' behind a rating
  • No transparent prompt methodology or automated per-response quality scoring

Typeform

Free Customer Service Request Form Template

A generic customer service request form template, not specific to vehicles or the service journey (scheduling, cost communication, pickup). It's a polished, fielding-ready template built on Typeform's conversational form format, but would need substantial customization to fit an auto-service use case. It's a request-capture tool, not a post-visit experience or satisfaction survey.

優れている点

  • Polished, on-brand conversational question flow typical of Typeform
  • Fielding-ready and quick to deploy for general service requests
  • Mobile-friendly one-question-at-a-time format

物足りない点

  • Generic template not tailored to the vehicle service journey (scheduling, estimate accuracy, pickup timing)
  • No adaptive AI interview or voice interview option to probe cost surprises or delays
  • No automated quality scoring or auto-generated experience reports

よくあるご質問

「Vehicle Service Request Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for bringing your vehicle in for service! We'd love to hear how your recent service request went, from scheduling…」・「Which best describes the service you requested most recently?」・「How did you schedule this service appointment?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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